Bellelily has a rating of 2.38 stars from 921 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bellelily most frequently mention customer service, poor quality, and return policy problems. Bellelily ranks 223rd among Women's Clothing sites.
This company responds to reviews on average within 2 days
The customer support is very helpful once you know how to navigate the pages. I got my clothes within 2 weeks.
Buyer BEWARE! They do not do returns. Was just offered a 30% refund on a pair of shoes purchased at Christmas as a gift. Didn't fit, back and forth and the best they can do is a 30% refund. I'd rather donate to A woman's shelter!
I brought my wife a bunch of clothes from Bellelily for her birthday becasue I heard her mentioning this site. I was pretty worried becasue of some bad reviews, but thankfully every item arrived in good condition and tru to size! My wife love them!
Much nicer quality than I expected! It's a lot of fabric so don't worry about it being too small if you order one in your regular size.My daughter put a black cami under it with black skinny pants and then belted it low on the hips -it looks fabulous.
BelleLily. The bathing suit I bought was made WRONG, and it looks awkward. One arm circumference is longer than the other I even sent pics, and they would not exchange or give full refund. They will only give 35% refund for a suit I can't wear. If I return it they take out shipping + from original purchase. I will pay shipping twice due to their poor quality.
Tip for consumers:
Cannot return clothes for full refund or exchange. Only partial refund available for product that can't be used.
Products used:
Can't use bathing suit
My experience with Bellelily has been good! I usually refuse to order shoes online because of them usually not fitting, but this time I read the chart, and measured with a measuring tape, and the size was true!
Clothes arrived clean, individually packaged, and undamaged.
The customer support is very helpful once you know how to navigate the pages. I got my clothes within 2 weeks.
I finally receivd my package after 3 weeks wait! I did send them an email asking for a update and they told me that they had too many packages to deal with recently. Hence the delay than usual. I ordered 2 swimsuits, and they were both in good condiion, sizing is correct and they both had padding, which I found really great. Overall worth the wait
I order clothes for myself and my daughter the clothes received was poor quality materiel with poor quality print. The sizes was not as described and they wouldn't except my return. They was very rude asking personal size for me. When all I wanted to do was return the items. I would never buy again from them. Please be aware they clothes are rubbish and don't look like the photos on there site.
I've had a great experience shopping at Bellelily. The clothing is trendy, high-quality, and beautiful. I especially appreciate the variety of styles available, which makes it easy to find. Shipping was quick, and customer service was responsive and helpful when I had questions. I highly recommend this site to anyone looking for fashionable clothing.
Tip for consumers:
Great service.
Products used:
Clothes.
I am happy to state that Bellelily has responded promptly and very professionally, with customer service in mind. I received six dresses I had ordered and was happy. However, I will give Bellelily another shot considering their high level of thoughtfulness with respect to my experience as a customer
With Bellelily, I have a jean for every wear. I've owned almost ten pairs from Bellelily already and each one is special. Their canopy jeans would be favorite jean of all time.
Placed order on April 27. It shows to be shipped on April 29. It is now June 18, and no info has been posted to the tracking number since May 6. All customer service will tell me is to keep waiting and they will notify the company to expedite my shipment. This is unacceptable. I just want my money back now, but they will not do that.
I placed an order for 3 tops on December 5th, 2023. I never received these items, were charged for them and they have not replied to multiple contact requests. Aggravating!
The dress from Bellelily was beautiful... I got so many compliments. I probably could of went with a size smaller. Worth the money. Only thing is the straps were a little long. I just cut them and stitches them shorter and this is now my favorite dress to wear out. Will buy again from Bellelily!
Tip for consumers:
useful site
Products used:
shoes and clothes
Buyer BEWARE! They do not do returns. Was just offered a 30% refund on a pair of shoes purchased at Christmas as a gift. Didn't fit, back and forth and the best they can do is a 30% refund. I'd rather donate to A woman's shelter!
Tip for consumers:
If you aren’t sure do not purchase. No full price returns.
Products used:
Shoes
Recent order was exactly what I was looking for. Amazing quality and well made. Customer service was super helpful in tracking order and answering any of my questions. The website has so many amazing clothes! In love with the clothes and will definitely continue to shop.
I found Bellelily by accident. Almost a month later I still don't have the 4 items I ended up paying 75 dollars for. I did discover, after trying to figure out exactly how to track my order, that it ships from China... I can't tall about the quality of the item yet.
Didn't even receive all of my order. Sizes were all over the place. Poor quality material missing buttons. And they only want to refund me 40% off one item, which is $5. I spent $250. I REPEAT DO NOT ORDER
I love this dress. Very cute. Absolutely gorgeous. I purchased this dress on dress size larger and it fits so well. I received so many compliments on this dress. It is made of good quality material. And it fits perfectly. The feel and quality of the material is very good. Great buy! Love this dress. I want looking for more from Bellelily!
I love shopping on this website. In my experience, quality is excellent and support is great...
Tip for consumers:
Excellent quality
Don't buy from belle lily, quality is not good, sizing is off, and products don't look or fit like the pictures displayed on the website!
Complete rip off. I tried to cancel my order before it was shipped as they kept emailing me telling me items I picked were out of stock. When I tried to cancel the order they all of sudden stated they had all of what I ordered in stock and wouldn't give me a refund as my package had already been shipped! Please save your money and don't buy from here!
Faster shipping than I'd imagined and really great quality clothes! I love the design and fabric of both items. Can' t get enough of them.! So cute and funny quote tees
The customer support helped when I needed to adjust the sizing of my dress. It was hassle free experience.
Tip for consumers:
Great customer support.
Everything on this site is polyester and texture is printed on! Don't be fooled models are not wearing what you receive, there is no possible way! Very disappointed and wouldn't be caught dead wearing this stuff other than on Halloween. Cheapest stuff ever & you pay for something that should be made different. Save your money
Tip for consumers:
Shop somewhere else
Products used:
NONE
I ordered a top and skirt. Quality was bad. I reached out the company. They told me I could receive a 20% refund only if I delete my bad reviews/comments. This was the only way I would receive the refund. They bumped it to a 35% but once again ONLY if I delete my reviews.
I ordered a swimsuit from bellelily and I love it! It's one of my favorite suits! It was embellished with rhinestones and when I received it, a rhinestone was missing. I contacted bellelily and they immediately resent me a new suit! Very pleased with my swimsuit and their customer service!
Tip for consumers:
The swimsuit is one of my favorites and the customer service was great!
Products used:
I bought a really cute swimsuit and when it arrived damaged they sent me a brand new suit
All Free Shipping Cute Clothing at BelleLily.