Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1924th among Women's Clothing sites.
I had a very good experience whilist buying from this site, it has awesome quality products available with good prices and it contained good packaging when it delivered and that left a good impact on me. I am highly satisfied with the products and I will surely shop more. Customer service is very good and solve your issues at their best and the website is well managed.
Asia was my stylist and was so friendly and personable. She was attentive to what I liked and didn't like. She engaged with my friends that were present. All staff and customers were masked due to Covid-19 which made me feel comfortable. I tried on so many amazing and beautiful dresses and this was the first ever bridal appointment I had gone to. Asia didn't make me feel bad or guilty that I wasn't going home with one of the dresses. She even welcomed me back if I wanted to try the dresses on again or keep looking. I'll definitely come back in the next few months when my wedding date is finalized! Thanks Asia! You rock
In may 2020 i puchased a dress from Belle lily, 3 months went by and i still didnt have my dress delivered so I contacted the costumer service where they told me to wait 10 more days, after 15 days when I contacted them again they said they were gonna send a new one, but then another month went by and nothing, so I demanded a refund but they tried to brush it off. After insisting for a few weeks they finaly said they would refund me BUT THEY ENDED UP CHARGING ME ONCE MORE the dress was 20$ and now they have my 40$ and are still beating around the bush. Its been almost 5 months since the purchase so its safe to say that they just keep walking you around in cycles hoping that you would forget about it.
Belle Lily has cute clothes, but when mine came in, some didn't fit. I had my measurements and the website matches you with a S/M/L/XL according to your measurements. When the items were delivered, some of them did not fit (too loose). I was told I could not return the 3 items that didn't fit because of shipping costs. Although I was happy with most clothes, I will not be buying from them again.
I ordered from them and recieved a bracelet that only a child could wear and my wrists are small. The other items looked like they came from The Dollar Tree. The worst part is you can only return clothes and even then you only have 7 days.
Bestelling onvolledig ontvangen na 8 maanden! Geen terugbetaling omdat het te lang duurde allemaal... totaal klantonvriendelijk. Klant staat met lege handen en zij hebben het geld. Ongelooflijk!
I'm pretty pleased with everything that I ordered! The only reason I'm not gonna give it a 5 star is because the one pair of earings I recieved were falling apart even while in the package. And my hat was flattened and I'm still trying to reshape it. Overall I'm happy with my order. And I will be ordering again. :)
Don't waist your time ladies, I bought $65 worth of product and they could not offer me a return. The clothes on here are humongous and they asked me to take pictures in them which I did and they still gave me the run around and over 30 emails later... all they could offer was a VERY small percentage of my money back. DO NOT waist your time or money with this place! The materials of the product and their service is the WORST. I wish I would have saved myself headaches and money and never trusted them.
Not good quality at all. Will not be able to exchange or refund. After about 20 emails back and forth they credited the cost of shipping ($8 on a $52 order). They asked me to send them my exact measurements after I sent them ALL of the order details. Pretty much scam imo. Never write reviews but lesson learned for me hope it deters someone else from following same path.
I ordered a green camo dress. I received a black, grey and pink camo dress. Not at all like picture they advertise. They said the batch coloring could be different but many customers love it. They will not allow me to ship back or give me a full refund. I'm very unhappy. And they correspond with you via one email a day. It's very bizarre. I recommend shopping elsewhere.
Ordered a ball cap. Totally defective and bill of cap sewn wrong. They offered a 10% refund. Wtf no way! Do not order from this Chinese company.
Company not from USA/Canada. Ship from China, no guarantee of size or arrival. Only customer service is email and reply after midnite because of time zone.
When I ordered, I didn't realize it was from China until after I checked out. To my surprise tho, my order arrived in just 7 days (Pennsylvania). Everything fit well except a pineapple blouse. There is a stain that looks like ink on a sweater that I ordered, but im currently soaking it in stain remover. The material is not the greatest but I am absolutely happy with the items that do fit! Update: the stain came right out!
ZERO STARS! These items are just EXTREMELY flimsy, poor quality. $3.99 sunflower earrings I bought were an unprotected printed paper image "glued" to a base metal "silver-tone" setting. $6.99 to ship in a thin plastic bag. Boho folk bandana $7.45. Loose threads undid embroidery. Disaster! I feel so used, stupid, and played for my delight in pretty things.
0 stars! Ordered shirts in April. I tried to track shipping but said tracking number doesn't exist. Pretty sure they they never shipped it! I tried to contact them through the customer service email with no response. I filed a dispute with them through Paypal because thats what i used to pay for the shirts. They wont't talk to me through the Paypal dispute. They finally emailed me through my personal email to ask me to drop the dispute and then they will refund me. What the Hell? Why would i believe that?
Do not order from them!
The quality is horrible. Sizes rum really small and fabric is cheap. I ordered seven shirts and can't wear any of them because they are to small. I also ordered a pair of boots and I tried them on they run really small and the whole bottom of the boot came off. As I was trying to get it off. I mean the entire bottom of the boot cane off.
Ordered some sandals online. Got them in mail and they fit and looked nothing like picture. Asked for money back and a representative sent me this. Telling me to just give to a friend?!? Why would I want them to have these if I don't even like them? They claim that they want to provide customer satisfaction but prove otherwise.
I order clothes for myself and my daughter the clothes received was poor quality materiel with poor quality print. The sizes was not as described and they wouldn't except my return. They was very rude asking personal size for me. When all I wanted to do was return the items. I would never buy again from them. Please be aware they clothes are rubbish and don't look like the photos on there site.
I got a few items that were too large and wanted to send them back for a smaller size but they gave me the run around back and forth with their emails. Then they tried to tell me that the shipping fee is too expensive and, "it costs to much to send them back." They told me to "give them to your friends and family member who fit them."
I got my order in about 2 weeks. I got what I ordered but the quality is horrible not worth what I paid.
Answer: It takes about a month, or it doesn't show up at all.
Answer: Don't order at all. Company is a SCAM! Be happy you didn't decide on size yet! Go elsewhere!
All Free Shipping Cute Clothing at BelleLily.