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BellelilyReviews 922

1.9
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Bellelily Reviews Summary

Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1924th among Women's Clothing sites.

service
162
value
155
shipping
160
returns
138
quality
149
India
1 review
0 helpful votes
Follow Rishika J.
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I had a very good experience whilist buying from this site, it has awesome quality products available with good prices and it contained good packaging when it delivered and that left a good impact on me. I am highly satisfied with the products and I will surely shop more. Customer service is very good and solve your issues at their best and the website is well managed.

Date of experience: September 28, 2020
New York
1 review
0 helpful votes
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Asia was my stylist and was so friendly and personable. She was attentive to what I liked and didn't like. She engaged with my friends that were present. All staff and customers were masked due to Covid-19 which made me feel comfortable. I tried on so many amazing and beautiful dresses and this was the first ever bridal appointment I had gone to. Asia didn't make me feel bad or guilty that I wasn't going home with one of the dresses. She even welcomed me back if I wanted to try the dresses on again or keep looking. I'll definitely come back in the next few months when my wedding date is finalized! Thanks Asia! You rock

Date of experience: September 26, 2020
Slovenia
1 review
0 helpful votes
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In may 2020 i puchased a dress from Belle lily, 3 months went by and i still didnt have my dress delivered so I contacted the costumer service where they told me to wait 10 more days, after 15 days when I contacted them again they said they were gonna send a new one, but then another month went by and nothing, so I demanded a refund but they tried to brush it off. After insisting for a few weeks they finaly said they would refund me BUT THEY ENDED UP CHARGING ME ONCE MORE the dress was 20$ and now they have my 40$ and are still beating around the bush. Its been almost 5 months since the purchase so its safe to say that they just keep walking you around in cycles hoping that you would forget about it.

Date of experience: September 21, 2020
Colorado
1 review
1 helpful vote
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Not so happy...
September 21, 2020

Belle Lily has cute clothes, but when mine came in, some didn't fit. I had my measurements and the website matches you with a S/M/L/XL according to your measurements. When the items were delivered, some of them did not fit (too loose). I was told I could not return the 3 items that didn't fit because of shipping costs. Although I was happy with most clothes, I will not be buying from them again.

Date of experience: September 20, 2020
Alabama
1 review
0 helpful votes
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Cheap/Poor Redund Policy
September 13, 2020

I ordered from them and recieved a bracelet that only a child could wear and my wrists are small. The other items looked like they came from The Dollar Tree. The worst part is you can only return clothes and even then you only have 7 days.

Date of experience: September 13, 2020
NL
1 review
0 helpful votes
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Waardeloos
September 11, 2020

Bestelling onvolledig ontvangen na 8 maanden! Geen terugbetaling omdat het te lang duurde allemaal... totaal klantonvriendelijk. Klant staat met lege handen en zij hebben het geld. Ongelooflijk!

Date of experience: September 11, 2020
Missouri
1 review
0 helpful votes
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Happy with my order
September 11, 2020

I'm pretty pleased with everything that I ordered! The only reason I'm not gonna give it a 5 star is because the one pair of earings I recieved were falling apart even while in the package. And my hat was flattened and I'm still trying to reshape it. Overall I'm happy with my order. And I will be ordering again. :)

Date of experience: September 10, 2020
Texas
1 review
0 helpful votes
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Don't waist your time ladies, I bought $65 worth of product and they could not offer me a return. The clothes on here are humongous and they asked me to take pictures in them which I did and they still gave me the run around and over 30 emails later... all they could offer was a VERY small percentage of my money back. DO NOT waist your time or money with this place! The materials of the product and their service is the WORST. I wish I would have saved myself headaches and money and never trusted them.

Date of experience: September 1, 2020
Colorado
1 review
3 helpful votes
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Don't be fooled
August 31, 2020

Not good quality at all. Will not be able to exchange or refund. After about 20 emails back and forth they credited the cost of shipping ($8 on a $52 order). They asked me to send them my exact measurements after I sent them ALL of the order details. Pretty much scam imo. Never write reviews but lesson learned for me hope it deters someone else from following same path.

Date of experience: August 31, 2020
California
1 review
0 helpful votes
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I ordered a green camo dress. I received a black, grey and pink camo dress. Not at all like picture they advertise. They said the batch coloring could be different but many customers love it. They will not allow me to ship back or give me a full refund. I'm very unhappy. And they correspond with you via one email a day. It's very bizarre. I recommend shopping elsewhere.

Date of experience: August 22, 2020
Tennessee
1 review
0 helpful votes
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Buyer beware
August 19, 2020

Ordered a ball cap. Totally defective and bill of cap sewn wrong. They offered a 10% refund. Wtf no way! Do not order from this Chinese company.

Date of experience: August 19, 2020
Illinois
1 review
0 helpful votes
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Misrepresentation
August 18, 2020

Company not from USA/Canada. Ship from China, no guarantee of size or arrival. Only customer service is email and reply after midnite because of time zone.

Date of experience: August 18, 2020
Pennsylvania
2 reviews
6 helpful votes
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Pleasantly surprised
August 15, 2020

When I ordered, I didn't realize it was from China until after I checked out. To my surprise tho, my order arrived in just 7 days (Pennsylvania). Everything fit well except a pineapple blouse. There is a stain that looks like ink on a sweater that I ordered, but im currently soaking it in stain remover. The material is not the greatest but I am absolutely happy with the items that do fit! Update: the stain came right out!

Date of experience: August 15, 2020
Ohio
1 review
12 helpful votes
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Earrings
August 12, 2020

ZERO STARS! These items are just EXTREMELY flimsy, poor quality. $3.99 sunflower earrings I bought were an unprotected printed paper image "glued" to a base metal "silver-tone" setting. $6.99 to ship in a thin plastic bag. Boho folk bandana $7.45. Loose threads undid embroidery. Disaster! I feel so used, stupid, and played for my delight in pretty things.

Date of experience: August 12, 2020
Missouri
1 review
4 helpful votes
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0 stars! Ordered shirts in April. I tried to track shipping but said tracking number doesn't exist. Pretty sure they they never shipped it! I tried to contact them through the customer service email with no response. I filed a dispute with them through Paypal because thats what i used to pay for the shirts. They wont't talk to me through the Paypal dispute. They finally emailed me through my personal email to ask me to drop the dispute and then they will refund me. What the Hell? Why would i believe that?
Do not order from them!

Date of experience: August 8, 2020
Arizona
1 review
8 helpful votes
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The quality is horrible. Sizes rum really small and fabric is cheap. I ordered seven shirts and can't wear any of them because they are to small. I also ordered a pair of boots and I tried them on they run really small and the whole bottom of the boot came off. As I was trying to get it off. I mean the entire bottom of the boot cane off.

Date of experience: August 3, 2020
Texas
1 review
4 helpful votes
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Ordered some sandals online. Got them in mail and they fit and looked nothing like picture. Asked for money back and a representative sent me this. Telling me to just give to a friend?!? Why would I want them to have these if I don't even like them? They claim that they want to provide customer satisfaction but prove otherwise.

Date of experience: August 3, 2020
GB
1 review
7 helpful votes
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I order clothes for myself and my daughter the clothes received was poor quality materiel with poor quality print. The sizes was not as described and they wouldn't except my return. They was very rude asking personal size for me. When all I wanted to do was return the items. I would never buy again from them. Please be aware they clothes are rubbish and don't look like the photos on there site.

Date of experience: July 27, 2020
Utah
1 review
0 helpful votes
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I got a few items that were too large and wanted to send them back for a smaller size but they gave me the run around back and forth with their emails. Then they tried to tell me that the shipping fee is too expensive and, "it costs to much to send them back." They told me to "give them to your friends and family member who fit them."

Date of experience: July 27, 2020
Michigan
1 review
0 helpful votes
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Poor quality
July 27, 2020

I got my order in about 2 weeks. I got what I ordered but the quality is horrible not worth what I paid.

Date of experience: July 27, 2020

From the business

All Free Shipping Cute Clothing at BelleLily.


bellelily.com
London, LONDON, United Kingdom
+190