I ordered my shirt on August 6. Got shipping info 3 days later. It is not September 27 and I have not even received my package yet. I have contacted the company TWICE Zane have gotten zero information from them. I just want my shirt!
I ordered 3 swim suits. I measured for each swim suit and checked to make sure I was getting the correct size. It took weeks for them to arrive and none of them fit. They wanted photos of me in the suits to prove they don't fit. They refuse to let me return them and are only offering 10% off my next order.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements. However, If something doesn’t meet your expectations, we’re committed to doing our best to find a solution.
Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
The quality of everything I ordered was absolutely horrible. They use pictures of other companies to advertise their products, but they look nothing like that when you see them in person.
When I emailed the company about this, they did nothing about it. They just disappeared like the scam artists they are.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
And we are sorry to hear that the items don't meet your expectation. At Bellelily, we’re committed to you. Our quality control teams will inspect your items prior to shipping to assure your satisfaction. If something doesn’t meet your expectations, we’re committed to doing our best to find a solution. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Pretty easy to find something close to what you're looking for. Decent site. We'll see how the clothing actually is when I get it though
Reason I chose this business:
The prices are great and the clothes are cute. We'll see after it arrives though..
Great dealing and awesome quality. I am simply in love with their wonderful service, The best thing is they are online retailers and sells products in whole sell. Oh and I find that they are having sales on some items I bought! :( I am gonna keep my eyes on their sales update.
The product I ordered was supposed to be an off the shoulder sweatshirt. It's an absolute polyester nightmare! It's not a sweatshirt and it doesn't even come close to being off the shoulder! What total garbage and I'm sure it would cost more to send it back so I'll just pitch it! Lesson learned!
I bought clothing and paid extra for express shipping, it has been 16 days and my item is still not here. Their customer service team told me to be patient and wait for it and they would not give me a refund on the extra money I paid for the item to arrive in 5 days. Very disappointed.
I found this ad on Facebook, thought I'd give it a try. I've ordered from SHEIN and ROMWE which are also china clothing sites and my items came in less than 2 weeks. About 10 business days at most, well I ordered 2 items, a shirt and dress from
Bellelilly and it's been a month and 3 days and I have not received it. No tracking info given and when I contacted them they said it takes 10-25 days even though the status said shipped 2 days after placing my order. Will not ever order from them again. Tried contacting them again and asking for a refund and just cancel my order since I still have not received it 34 days later. If I could rate them 0 stars I would.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
If the order is paid with free shipping, there would be not tracking number. And now free shipping is unavailable on our website. Standard shipping and express shipping are avaialble. And could be tracked. But as long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit.
Did you receive the order? We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? Did you receive the order? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Sent a rag in lieu of jeans - offered 5% off $70 then ignored any response.
The piece oif material I received had a waist band 20cm wider than advertised. They look like primary schoolers first attempt at sewing with ugly wide crooked stitch.
Hi, Tam C.,
We sincerely apologize for the inconvenience it brought to you. We are committed to providing shoppers with lower price, high quality, and exclusivefashion products. Our products are basically the same as the pictures.
If our products don't meet your expectation, we will do our best to help you reduce your loss. To start a return, please read our return policy: https: //www.bellelily.com/user/help/list/id/8
Any further issues, please respond to our customer service: service@bellelily.com directly. Best regards!
I order from them 12/02. They took the money from my account immediately. I never received my order. I sent an email twice requesting where my order was. They never sent a tracking number. They told me my order had been delivered but nothing else. You can't talk to anyone have to send message through website. I learned my lesson and will never order online without checking reviews.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. As long as you placed order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com. Or you can click the link here for help: https://www.bellelily.com/user/help/ask
Thanks for your support and understanding.
Best regards from Bellelily
I knew I shouldn't order from this Chinese site but the shorts just looked so cute in the picture. What I got was NOTHING like the picture. They were so incredibly cheap and smelled terrible. I didn't even bother to try them on, just threw them away bc I know these websites make returns impossible.
Don't buy from belle lily, quality is not good, sizing is off, and products don't look or fit like the pictures displayed on the website!
Complete rip off. I tried to cancel my order before it was shipped as they kept emailing me telling me items I picked were out of stock. When I tried to cancel the order they all of sudden stated they had all of what I ordered in stock and wouldn't give me a refund as my package had already been shipped! Please save your money and don't buy from here!
I ordered 9 women's tops. All but 3 fit great. Out of the 3:1 was too tight, 1was too tight with short sleeves and length, and 1 wouldn't even go over my shoulders. I've been in communication with them for 2 months or more. They told me that either they will only give me 25% of my money back or I can pay the foreign shipping fees to send the items back to them. They are thieves with false advertising. I used their size charts for each item. They should have a better system to fix their own problems on their website or in manufacturing so that they are not stealing people's money. I am a completely dissatisfied customer and will never order from them again.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. There is size guide next to each product page. Please use it to determine your size not by what you normally wear. This chart is based on general standards. Bellelily clothes are designed to fit the above body measurements.
Anyway, we'd like to help get the issue resolved, and we just emailed with you, please get back to us.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Excellent choices. Beautiful clothing. This is my first order but once I have received my top and is satisfied, intends to buy at least 12 other items that I like the most
Reason I chose this business:
Because I love the clothing.
Ordered 2 items, came to $38 at checkout with express shipping, checked my bank card as was charged $56. Been trying to get a hold of them multiple times and can't. Also it's been two weeks and I still haven't recieved my order and the express shipping is for 7days. Who knows if I'm actually ever going to see this thing. It's a scam don't buy from them
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are legit store and not a scam. We never mean to scam anyone or charge you more. If there is any problem with your order, please contact with us and we would help check with your issue.
If you have any question or request, please feel free to cotact with us at: https://www.bellelily.com/user/help/ask, or email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
Purchased 2 shirts in August. It's a week away from December and still haven't received them. Costumer service will not respond to you. I finally after making multiple attempts at getting a response and trying to warn others on their social media platforms, they blocked me. I opened a claim through pay pal which I luckily used to purchase and they responded with "were sorry your order didnt get to you, please send us your order and we will get back to you." I sent them the information and never heard from them again. It's been a month. Pay pal just refunded my money. Please save yourself the time and money and do not purchase from this scam.
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
Our customer service reply to all emails from the sender. Please check with your inboex or spam.
As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Could you send us your email address or your relevant order number and email with us? We are sorry to hear that you haven't received the order. We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Thanks to all who have reviewed this site. It popped up on Facebook this morning and sucked me in. Thankfully i decided to check them out first.
I will not be ordering feom them. Facebook should filter who they let advertise on our feeds! You should be able to trust the companies they suggest to us! So thanks for all the feedback, saved me some grief people!
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
We are sorry and sad to hear such reviews from you. We searched our email records by your name, but we can't confirm which email adress is from you. We are sorry bout the inconvenience caused to you. Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue. Could you email with us to confirm your order details?
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.
Best regards from Bellelily
I got a few items that were too large and wanted to send them back for a smaller size but they gave me the run around back and forth with their emails. Then they tried to tell me that the shipping fee is too expensive and, "it costs to much to send them back." They told me to "give them to your friends and family member who fit them."
This company is a scam I reported them to the federal trade commission. They asked to see pictures of my in their clothes and asked for my bust size! I want a return. I reported it to PayPal as well and will be reporting them on Facebook and Instagram
Ordered clothing and shoes. When they arrived... no return labels, or addresses. Had a link on paper enclosed for return instructions. Followed instructions and they emailed us back with in a few days
Overview
Bellelily has a rating of 1.9 stars from 922 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bellelily most frequently mention customer service, poor quality and return policy. Bellelily ranks 1935th among Women's Clothing sites.
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- London, LONDON, United Kingdom
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Customer,
Thanks for your review.
With more than 10 years offline fashion branch experience and business connections, Bellelily has blessed fashion trend finders and high quality product providers. This makes our online shop Bellelily.com grow very rapid in short time. Now it's very famous all over the world.
As it's international shipping, it needs a complicated procedure for the parcel to arrive at the destination.And it may be delay for some uncontrollable reasons such as weather, custom.So it will probably take longer time for your parcel to arrive at the final destination. But please don't worry, As long as you placed the order from our website, we promise you will receive your package and we also take responsibility to any loss in transit. We are sorry and sad to hear such reviews from you. Did you receive your order? Could you send us your email address or your relevant order number and email with us? We'd like to help resolve this issue.
If you have any question or request, please feel free to email with us at service@bellelily.com.
Thanks for your support and understanding.