BelkReviews 339

Has to be one of the worst stores for shipping I have ever encountered in my life. I have now been thoroughly disappointed in your shipping twice. I even paid $24.99 for your two day shipping which has now been over a week and still don't have what I ordered. I could have drove to these stores within an hour or two hours from my house and got my items before you all even pulled it to even ship! This is the last time I use your shipping or pay for your two day shipping. HORRIBLE BUSINESS!

I purchased two rings from Belk online. I ordered these rings knowing they would need to be sized, so I took them to a long time jeweler in the area and had them sized and soldered together. I informed him the diamonds were real based on the description on their web page. Many of the diamonds turned blue during the process. He stated this only happens if the stones are treated/enhanced stones or lab grown. I had not informed him to take precautions as nothing in the description mentioned either of these things.

They have now been sized and soldered together,which cost me an additional $160 to add the additional gold. I spent a lot of money on these rings and am very disappointed and confused how this could have happened since I purchased from a department store.

Next issue is when I showed him the ads to prove it stated they were real diamonds, he pointed out based on the photos shown on online page, and the rings I was sent, there were subtle differences he noticed right away that I wouldn't have picked up. I did not get legitimate merchandise, I received inferior products.

The stones that turned blue are not even suppose to be in the ring, black prongs holding the chocolate diamonds are suppose to be there, the black prongs are not present in either ring but clearly shown in the online ad. This is fraud! The subtle differences were not obvious to me but once I showed the jeweler the original ads he spotted the differences right away. Once it was pointed out it was painfully obvious I did not receive legitimate Le avian rings or what was shown online when I made the order.

I wasted an additional $160 having the rings sized up and soldered together before learning they were fake imitations. This explains why they don't ship in Le Vian boxes like everyone else who sells Le vian jewelers does. However I have never purchased jewelry before so I had no idea I was being scammed.

Now I am waiting to see if they will allow me to return the items for a full refund of the original payment even though they were altered considering I assumed I was being sent and sold legitimate rings or I would never have purchased or altered them.

11/13/2024
Order #: *******355

Their credit card gives you Belk Bucks to spend, but the selection of items you can "buy" with these lists are usually out of stock and the housewares are cheap imported products that fall apart or lose their shape in the dishwasher. If you order online and return items that don't fit in the local Florence, SC and Hartsville, SC stores, they treat you like you're an anomaly or weirdo. No way can this company stay in business with an outdated business model which they refuse to change with modern contemporary society.

Never order from belk. Com. Store is fine belk. Com is awful terrible customer service. They will steal your money and hold it for weeks. Terrible experience

Bought a pearl necklace from Belk with an expiring gift card and had to return it. Belk did not inform me of the refund until after the card had expired. Bank card holder had zeroed out the balance and would not issue a refund; Belk refused to issue a requested store credit as compensation. I am out of $70 and have no merchandise to show for it. BEWARE--Belk has very stringent refund policies!

Ordered some clothes for my grandaughter and they were too big so I returned them and ordered smaller sizes. Got everything but a cute white dress with lavender flowers. They sent a not so cute outfit that was on clearance with an actual Easter Bunny on shirt in place even though the order form that came with it has the correct number of the cute dress. Verified it with return dept. I sent all the outfits to my grandaughter and reordered the dress again and had it go directly to my grandaughter's address. Belk again sent the easter bunny shirt and pants. So now baby has 2 Easter Bunny tops and pants for the summer months and no cute dress. Return dept said there is nothing I can do as they already let me return 12 mo size and I was supposed to receive 6-9 month size dress which I never received. What a rip off! I will never order from Belk again.

Tried contacting Belk five times for a return mailing label -- never received a response. Tried calling and only received an automated message. Tried sending the merchandise to the warehouse and received it back marked 'return to sender.' Horrendous customer service experience.

Unresolved/no response to Inquiry - Case [[*******]]
Unresolved/no response Inquiry - Case [[*******]]

Belk's merchandise quality as well as selection and customer service is in a steady decline! It was MUCH better before it was sold to the new owners!

Belk used to be great, now I will never shop again! The Clarksville, TN store has turned into a super Walmart that appears to stock used items that have been jacked up in price then they make you think you are getting great deals! These are items that have been sitting in warehouse for years! Online is even worse! Ordered several items on one order. Order was broken down into many deliveries. Belk sent email with total charged on my credit card for breakdown. When credit card came it was different amount.almost all the items had to be returned in which they charge me for shipping. It has been almost a month to receive all the order and now still returning items. I feel many of the items are not as the appear in photos. The quality is much different and even the styles. One pictures shows that it should hit at hip area and it barley hit waist. The items are hugely different then what I believe I was purchasing. I cannot return any more to the local store as they have allowed in the past. Many items appeared to be well used. L I believe the charges when broken down and the high fees to ship is how Belks in making their money. I feel it was fraud.

I had a wonderful experience at Belk, the staff was very patient with me and made sure I got everything I wanted and made sure I was very satisfied, I can't wait to be back and shop more.

I have shopped at the Belk store in Alabama, but since I moved I have made three online purchases. The shipping is slow and the packaging is dismal. I purchased two Frye purses, one pair of earrings, and a Free People cardigan. The two purses were great but the package took a very long time to deliver and it was torn by the time I received it. The purses were fine. The earrings, they were LeVians and did not come with any paper or information, it was just thrown in a levian box. The delivery took forever too, and the small box was pretty flimsy. The last piece was a pretty cardigan that was pricey. They sent the wrong size and it was just thrown inside a plastic bag, no tissue, or outer cover, nothing. I sent the cardigan back and on the 11th, it was received. It is now the 30th and I haven't received a credit. I am following up on the return and they are giving me the run around and not answering my call. I called customer service and the persons name was Stephen who ended up just transferring me after I told him about the return. I tried calling again, but its been several minutes. No tone or response indicating a timeframe for waiting. I am just super disssapointed with this company and its lack of service. I won't be ordering from them again. Shop elsewhere, there are far better places than Belk, with just as good of discounts and product. Don't waste your time.

Don't purchase from them. First off if you need to return your purchase YOU will have to pay for the shipping which mine was almost $10 AND PRINT THE LABEL AND GO TO FED EX where they made me package everything myself even handed me the roll of tape like I work there! Secondly, I received an email stating they received my item and my refund will be issues in 7 days. 7 days passed no refund issued. Called customer service where I was told "now that you have called I am going to approve your refund and will have to wait 1-3 days." Basically have to wait 10 days in total (may not have even gotten my refund if I did not call or pay attention to my bank account) on top of my $10 return I paid, AMAZON COVERS THAT, go with them. AMAZON also issues your refund AS SOON AS THEY RECEIVE THE ITEM and will PACKAGE for you! SHOP WITH AMAZON. I will never purchase with belk ever again and I will spread the word.

I received a marketing promotion in the mail from them stating that if I used my elite Mastercard anywhere during the month of December that I would get 5 points per dollar. So I used it to pay off my cruise. Now they are saying I had to use it in the store. BS. I'm done with Belk. I would have used one of my other cards to pay off the cruise that had a better per motion had I know Belk was full of S"@$

Ordered a 3 carat total weight diamond bridal set (UC **************) Order cost $2702.95. On 11/22/23, FedEx called us and said they were delivering an empty package to our home. Belk had shipped this ring in a white padded bag as opposed to a box. The bag had gotten stuck in a piece of machinery, we still have the bag, and FedEx claims the contents was lost between Memphis and Pittsburgh. All of this was explained to Belk, but they still refuse to issue a refund or provide a replacement shipment of the ring. Every Belk representative says the dollar amount is above their authority and that it would have to go to "corporate" for a decision. I have called Belk every day since 11/23/23. This is horrific customer service. The only mistake we made was purchasing this ring from Belk. Belk's issue is with FedEx not with us as the customer but is punishing us as it appears they don't want to provide a replacement or refund. Per FedEx - Belk has even filed not one, but two claims with FedEx, and still refuses to provide a re-shipment of the ring or a refund to us.

Everyone knows that credit scores go up and down. With that being said. Belk will randomly pull your credit and if you have something negative " even if it's wrong and you won your dispute ' They will cancel your credit card. Without notifying you! Then when you go to the store at Christmas time and try to use your card they tell you it's been canceled! I've never had anyone do this before! Randomly pull credit and someone else has mistakenly put something on your credit report and cancel my card!BELK WILL CANCEL YOUR ACCOUNT WITHOUT NOTICE!

It is really a crapshoot if your items arrive in tact new or used. I have recvd great products in great condition but more times than not I get opened items or clearly used items/damaged items. The return process makes it not worth the purchase. I've received damaged and or toasters used. Cologne used. Toys broken or opened and tapes up. The market items it is VERY difficult for some to do returns when there is an issue. Seems like its too much of a hassle.

I tried for 4 days to place a large order. When I tried to push "place order", it would say "address not recognized". This is 2023 folks. People move around all the time. I spoke to a really wicked (in a bad way) "customer service rep' she wanted me to go back into my cart, click on the item, write it down...and call her to see if the item was available. On their site it indicated many items were in stock. I told her it would take 2 hours to find the info! Why can't SHE go into Google? Why not? I bet they did not have half the stuff advertised on site. This company needs to just shut it's doors.

After 42 years, I closed my Belk account!
Poor inventory
Prices are too high
Quality sucks
Lack of diversity—they EXCLUDE white men!

Poor customer service. Poor selection of eye shadow and lip stick
No longer can get a makeover to see if you like the makeup products.
Hardly any petite clothes. Even the petite and short sizes are too long.
Most dresses and pants are made for Amazon women who are 6 feet tall.
Clothes way over priced.
Handicap Parks have been moved farther away to make room for curb pick up shopping.

Satterwhite Matthew
D
I work at Belk never every was giving the opportunity to move up in company but instead move some; someone else into the company move up to management associate and human resources. Jessie and Ed Myers suck as manager he is all about him selfish self what he can get out of it I trying go in resolved this issue but do not did not want to resolved it even complaining to EEOC which is equal opportunity employment commission and try to settle with the Belk of orange park
They opp out of mediation now I'm filling a law suit against Belk of orange park not a good company to work for no hours no pay and you never move up with the company unless you're one of their favorites are your favoritism are you know someone that knows someone? Then you'll move up with the company. Other than that, you can forget it There will be investigation with Belk of Orange Park store # 149 thank you Matthew D Satterwhite be aware of this company. Be aware of their policy. Be aware of their how they treat you already talked to him attorney there willing to take this case so be aware of working here for you for you fill out an application. Please look at this post. Thank you robny think she know everything but I got news for her she don t know $#*! Ed Myers bad bad management hope they see this Belk store number 149 If they just would gave me a position in a better title I would have dropped everything. But no, they don't want to listen. They want to be ignorant and think they know everything in business like and this is going to cost them a lot of money so they need to think Thank you again, Matthew D. Satterwhite