Bot Belk said:
You are now connected to Alisha.

Sent at July 11 at 10:26 AM
Bot Belk said: Hello! Thank you for contacting Belk. My name is Alisha. Please allow me a moment to review your transcript.

Sent at July 11 at 10:26 AM

Belk

Bot Belk said:
Hello! Thank you for contacting Belk. My name is Alisha. Please allow me a moment to review your transcript.

Sent at July 11 at 10:26 AM
Bot Belk said: Hello Joanna, how are you today?

Sent at July 11 at 10:26 AM

Belk

Bot Belk said:
Hello Joanna, how are you today?

Sent at July 11 at 10:26 AM24 minutes ago
You said: I'm frustrated. I attempted to place an order last night for $136.66 The system kept saying my card had incorrect information. After 3 attempts with my primary card, I tried my secondary card. I now have 4 pending transactions totaling $546.66

Sent at July 11 at 10:27 AM

You said:
I'm frustrated. I attempted to place an order last night for $136.66 The system kept saying my card had incorrect information. After 3 attempts with my primary card, I tried my secondary card. I now have 4 pending transactions totaling $546.66

Sent at July 11 at 10:27 AM22 minutes ago
Bot Belk said: I am sorry to hear you have multiple charges on your credit cards from trying to place an order.

Sent at July 11 at 10:27 AM

Belk

Bot Belk said:
I am sorry to hear you have multiple charges on your credit cards from trying to place an order.

Sent at July 11 at 10:27 AM
Bot Belk said: Can you please verify the telephone number and shipping address as it appears on the tried placed order? Can we also contact you on this phone number if we are disconnected?

Sent at July 11 at 10:28 AM

Belk

Bot Belk said:
Can you please verify the telephone number and shipping address as it appears on the tried placed order? Can we also contact you on this phone number if we are disconnected?

Sent at July 11 at 10:28 AM22 minutes ago
You said: *******470 is my number

Sent at July 11 at 10:29 AM

You said:
*******470 is my number

Sent at July 11 at 10:29 AM
You said: 427 E. Jefferson St. Montgomery, AL ******* was the shipping address... but a couple items were to be picked up at the Prattville, AL location because they wouldn't ship them.

Sent at July 11 at 10:30 AM

You said:
427 E. Jefferson St. Montgomery, AL ******* was the shipping address... but a couple items were to be picked up at the Prattville, AL location because they wouldn't ship them.

Sent at July 11 at 10:30 AM20 minutes ago
Bot Belk said: Thank you for confirming your order details Joanna. Please allow me a moment to research your order.

Sent at July 11 at 10:30 AM

Belk

Bot Belk said:
Thank you for confirming your order details Joanna. Please allow me a moment to research your order.

Sent at July 11 at 10:30 AM19 minutes ago
You said: This is a BIG problem as I use my credit cards to buy gas and groceries. I can't be down $400

Sent at July 11 at 10:31 AM

You said:
This is a BIG problem as I use my credit cards to buy gas and groceries. I can't be down $400

Sent at July 11 at 10:31 AM19 minutes ago
Bot Belk said: Belk. ComOpens in a new window; external. Does not charge for any order until it ships. You may see an authorization hold or pending charge on your account that is placed by your financial institution when the order is placed to verify the availability of funds. Since the orders did not go through these holds will release within 3-5 business days depending on your bank's policy.

Sent at July 11 at 10:32 AM

Press ENTER to interact.

Belk

Bot Belk said:
Belk. ComOpens in a new window; external. Does not charge for any order until it ships. You may see an authorization hold or pending charge on your account that is placed by your financial institution when the order is placed to verify the availability of funds. Since the orders did not go through these holds will release within 3-5 business days depending on your bank's policy.

Sent at July 11 at 10:32 AM17 minutes ago
You said: Oh I get that... but that is 3-5 days without access to the funds

Sent at July 11 at 10:33 AM

You said:
Oh I get that... but that is 3-5 days without access to the funds

Sent at July 11 at 10:33 AM
You said: I intended to spend $136 NOT $546

Sent at July 11 at 10:33 AM

You said:
I intended to spend $136 NOT $546

Sent at July 11 at 10:33 AM
You said: and now there is no order? Or just 1? Or what?

Sent at July 11 at 10:34 AM

You said:
And now there is no order? Or just 1? Or what?

Sent at July 11 at 10:34 AM15 minutes ago
Bot Belk said: I do apologize, you can contact the financial facility and ask them to release the pending charges as a order was not placed. I did not find any pending order in my system. Id be happy to assist you with replacing the order and see why the card was being rejected.

Sent at July 11 at 10:36 AM

Belk

Bot Belk said:
I do apologize, you can contact the financial facility and ask them to release the pending charges as a order was not placed. I did not find any pending order in my system. Id be happy to assist you with replacing the order and see why the card was being rejected.

Sent at July 11 at 10:36 AM
Bot Belk said: I do apologize for the inconvenience this has caused you I have set up case number ******* to provided you with 15% off of your next order.

Sent at July 11 at 10:38 AM

Belk

Bot Belk said:
I do apologize for the inconvenience this has caused you I have set up case number ******* to provided you with 15% off of your next order.

Sent at July 11 at 10:38 AM11 minutes ago
You said: but to say my card was rejected implies that something is wrong with my card or funding and that is clearly not the case because it went through on my end

Sent at July 11 at 10:39 AM

You said:
But to say my card was rejected implies that something is wrong with my card or funding and that is clearly not the case because it went through on my end

Sent at July 11 at 10:39 AM10 minutes ago
Bot Belk said: Our orders process through a security check before and after the order is placed. The card was being rejected due to inaccurate information,. This could be a typo in the billing or shipping addresses on the order compared to the card information with the financial institution.

Sent at July 11 at 10:41 AM

Belk

Bot Belk said:
Our orders process through a security check before and after the order is placed. The card was being rejected due to inaccurate information,. This could be a typo in the billing or shipping addresses on the order compared to the card information with the financial institution.

Sent at July 11 at 10:41 AM8 minutes ago
You said: but it was all correct and put pending charges. If it showed incorrect information it shouldn't have gone further that your system

Sent at July 11 at 10:42 AM

You said:
But it was all correct and put pending charges. If it showed incorrect information it shouldn't have gone further that your system

Sent at July 11 at 10:42 AM
You said: and your saying that this happened with 2 different cards

Sent at July 11 at 10:43 AM

You said:
And your saying that this happened with 2 different cards

Sent at July 11 at 10:43 AM7 minutes ago
Bot Belk said: Unfortunately as advised the system pulls an authorization hold to verify if the funds are available and even if the order fails the hold will still pull by the system. We cannot prevent that from happening as these holds do fall off.

Sent at July 11 at 10:44 AM

Belk

Bot Belk said:
Unfortunately as advised the system pulls an authorization hold to verify if the funds are available and even if the order fails the hold will still pull by the system. We cannot prevent that from happening as these holds do fall off.

Sent at July 11 at 10:44 AM
Bot Belk said: When an order fails due to the system saying there is card error on the information it can be a typo or simple issue as to putting the middle initial if its on the card.

Sent at July 11 at 10:45 AM

Belk

Bot Belk said:
When an order fails due to the system saying there is card error on the information it can be a typo or simple issue as to putting the middle initial if its on the card.

Sent at July 11 at 10:45 AM
Bot Belk said: However we are not provided with the reason why it fails other then what I have provide you.

Sent at July 11 at 10:45 AM

Belk

Bot Belk said:
However we are not provided with the reason why it fails other then what I have provide you.

Sent at July 11 at 10:45 AM4 minutes ago
You said: I understand that there is a narrative that you have to keep to while working... but you work at Belk and I'm sure you aren't rolling in cash. Take this on a personal level... how would you feel if it were you? Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that I did something wrong... on BOTH of my cards info

Sent at July 11 at 10:47 AM

You said:
I understand that there is a narrative that you have to keep to while working... but you work at Belk and I'm sure you aren't rolling in cash. Take this on a personal level... how would you feel if it were you? Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that I did something wrong... on BOTH of my cards info

Sent at July 11 at 10:47 AM3 minutes ago
Bot Belk said: Again I do apologize that the system would not place the order and gave you errors, Id love to assist you with getting the order placed for you.

Sent at July 11 at 10:47 AM

Belk

Bot Belk said:
Again I do apologize that the system would not place the order and gave you errors, Id love to assist you with getting the order placed for you.

Sent at July 11 at 10:47 AM2 minutes ago
You said: again... Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that

Sent at July 11 at 10:47 AM

You said:
Again... Has it even occurred to you to mention to the web people or your security people that THEY might have an issue that THEY need to address? Because it seems like all we can get to is that

Sent at July 11 at 10:47 AM2 minutes ago
Bot Belk said: I completely understand Joanna, I understand these frustration and I hate that you have these pending charges from the order not going through. I wish I could remove them for you, unfortunately I do not have that ability. Your financial institution can release these hold for you since there is no order.

Sent at July 11 at 10:49 AM

Belk

Bot Belk said:
I completely understand Joanna, I understand these frustration and I hate that you have these pending charges from the order not going through. I wish I could remove them for you, unfortunately I do not have that ability. Your financial institution can release these hold for you since there is no order.

I ordered two FIRM king sized pillows. Pillows were EXTRA-SOFT. Belk provided no email and no phone

So I ordered a pair of Under Amour Golf shorts for my Stepson like over a Month before Christmas. I also ordered 3x other things so I received the 3x other things within a few days GOLF SHORTS NEVER came called numerous times they said oh relax it Takes 15x Business days, I reiterated U KNOW ITS FOR XMAS they reassured me it was gonna be here. And ofcourse nothing so it's like December 14th 11 days before Xmas I call they say OH SORRY CALL ON FRIDAY 18th WE WILL EXPRESS 2x NIGHT DELIVERY! So I call and they say We will ship them be there be there by Xmas, I call today on the 23rd to see shipping info And the lady Wendy who was a 5x star customer svc rep Said Oh they are on BACK ORDER SHOULD HAVE GOT AN EMAIL! Check the EMAIL NO F**KING EMAIL! I've been waiting for over a Month for a pair of shorts that ofcourse were lost now then resent BUT OUT OF STOCK THAT NO ONE NOTIFIED ME! This place is an ABSOLUTE F**KIN JOKE! And I'm a manager of customer service myself for a Fortune 500 company and if this happened to my company ID BE ABSOLUTELY EMBARRASSED!

Good morning,
I am a first time customer with Belks. I didn't have a good experience with the online order.
I purchased 2 Michael Kors purses. The total was $245.71. I purchased thoes purses for mother's day for my mother and mother in law. I purchased the purchased the purses on April 29. However, two days later the purses went on sale. I was told they were going to refund me $68.00 in 4 to 7 business days. After the 7th business day I called to iquire about my refund. I was told to wait another 4 to 7 business days. Still no refund. I called today and was told someone will call me back in 72 hours. Still waiting on that call.

I placed my order on April 29th. I have called several times to see why I couldn't track it and why I haven't received it. No one could tell me anything. I was worried I wouldn't get them in time for mother's day even though I purchased them early. No one could tell me anything and I couldn't track them. I shop on line because it is convenient. I work nights and sleep during the day. I usually have my package sent to my home address. However, my daughter was diagnosed with cancer. I spend my off days out off town taking her to her appointments. I thought it would be convenient for me to let my order go to the store and I would pick it up when I come in to town to prevent thieves for stealing my items by the door. I learned that Belks in Waco do not hold orders for customers. Belks in Waco Emily said she would hold it for me this time. However, it was lost. I called the Post Office 3 time. They kept saying it was delivered. Then the mail main called back and told who in the store he delivered the purses to. I received them the day before mother's day. Emily at Belks from Waco helped me track my packages and held it for me until I was able to pick it up. I shop on line and have it sent to the store because it is convenient for me. Belks is not convenient for me. I can't send my orders to the store. I can't track my order on line. I can't get my purchase or my refund in a timely manner. I am glad I learned this before Christmas. I spend thousands of dollars on line each year from a variety of stores except Belks. This is my first shopping experience with this store and my last one. I have been calling since April 29. They haven't returned my call yet.

I

I really enjoy going to Belk store 0366 in Thomaston Ga. I really needed a shirt for my wife and I baby shower, and an associate by the name of Katherine came up as was more than happy to help. I appreciated her service as well as everyone else's there.
Receipt # *********************

On July of 2018, on the 4th at a local Belk cosmetic department store inside Rock Hill, S. C Galleria Mall around 1:30-2:00 P. M EST. Me, my sister and my daughter went inside Belk to see what moisturizer, makeup, pore corrector will fit my facial skin needs. First I was testing the Clinique and squeeze a sample and a nice you got co-asian lady asked for my assistance. I asked her about can I squeeze a sample, she politely said yes I can. Then next is the makeup. I was looking for some foundation coverage and her great reviews about the Estee Lauder double and maximum wear. So I also got assistance at that brand name area. This time this young co-asian Belk cosmetic representative wasn't nice. I am female Asian-American. Her name is Martha extion #266. She did a brushed foundation on me and also did this brush swipe under my eyes and I kept telling her you're getting it inside my eyes and the don't like it. She still continue to brush slowly, but was still getting the eye foundation IN MY EYES, so I just closed them. I also asked her for a sample, she gave me a small bottle. Then I proceed to go check the other lighter foundation of the Estee Lauder because the one she choose for my skin type was not what I wanted, but she suggested to put it on my face and being a nice customer I decided to see what magic she has. Well I went to the other side of the Estee Lauder makeup and found a lighter shade. Me and my daughter noticed that Martha followed us. I squeeze a little of the maxium wear light shade onto a small sample case. She immediately said, "What are you doing?" I replied, "I like this shade and wanted to test this sample here that it has onto my own face." She then immediatelly replied, "sorry, YOU CANNOT do that!" She was loud and customers were looking and yes I was upset because this isn't perfessional service. I replied, "So this tester here, I CANNOT put this on my face?" Martha replied, "no you cannot, sorry." I then proceed to dip my finger unto the tester I squeeze out in the sample and applied it onto my face with a mirror near by with my daughter. I noticed she went to gossip to another employee. I continue to apply the tester foundation onto my face and in my head, I was like, she better not do or say anything else to me because this time, I'm not having it. Guess what? Martha came to the area where I was wiping the makeup off my eyes because it literally irrated my eyes in the beginning process of what she did. As I was wiping, Martha and another elderly lady, whom I believe was off the clock and both of then we're gossiping in front of me and I could hear the lies she told the eldery employee lady. So the elderly co-asian lady came to me and said, "do I need help with anything?" I replied, " I'm just wiping off this makeup and look at my eyes, they're red and I told Martha she's adding makeup I to my eyes and I don't like the look so I'm wiping it off, AND she was not nice to me at all and I don't like that. I liked the other young white lady who helped me the day before, she actually gave my samples when Martha said I couldn't get any and I couldn't use the tester she said." The lady got quiet and then responded, "if you need anything, tell me." I didn't respond back to her at all. I ignored her and she just walked away but not too far from the area. I still continue to stay and wiped the makeup off. I record the incident from when Martha did her painting on my face and after she got ugly and being racist towards me. My daughter also recorded the incident. CONCLUSION: Martha's behaviors and action we're unacceptable and I KNOW she was being really predjuice towards me and trying to make the rest of the co-asian employees in That cosmetic department against me. Twisting the words. She probably thought I didn't know English well. I will mark her on social media.
Luckily I had to find my sister and had to go home to my sitter and was unable to contact my sitter that I'll e a little late, zika then my phone died or else this would had been dealt with the manager.
I will lost definitely come by again. This is my local shopping mall and Martha needs to be more accepting and treat the customer with respect and kindness.
*Would attach a photo description of Martha if I could on here. *
-Very racist worker inside Belk Cosmetic department store inside Galleria Mall of Rock Hill S. C. -

Ordered two shirts. They billed me multiple times for the same two items. They sent the wrong item. They did refund my ship charges and sent a return label. But after having the two items in their possession for weeks now, i do not have a refund for the shirts.

Ordered two shirts on the website. They billed me once, they billed me twice, they billed me a third time i called to complain. They fixed it and instead billed me for half the order twice, once for $42.85, once for $42.84. They sent me a package, it did not have the item pictured on their website. I was a little pissed. Got a nice supervisor who refunded my $24.95 for expedited shipping (because they shipped the wrong shirts) and then sent me a mailing label to my email so i could return the shirts without paying to return the incorrect item. And by this time, i was done with belks. So i sent the items back and its been weeks, when i called several weeks ago i got one story, then i called the next week, i got another story, wheni called earlier this week and spoke to a VERY, VERY young sounding man who was not able to help me because i was upset and i was not polite enough for him. I called tonight to be told they sent me two more shirts (oh, really, and on what planet did they think i wanted two more shirts) and so they are not refunding my money because i have two new shirts... let me make this perfectly clear... I DID NOT RECEIVE ANOTHER PACKAGE FROM BELKS, I DO NOT WANT ANOTHER PACKAGE FROM BELKS, I DO NOT WANT ANYTHING FROM BELKS EXCEPT MY MONEY BACK. Its been weeks & weeks & weeks. Its $60, they can't possibly need my money that badly. I want my money back. Their people are inept, slow, great at giving lip service and hope you just go away. Its been weeks. I want my money back. And for the trouble you are giving me, i would like to respond by posting five reviews about your store for every day i get no response.

I ordered two products on Belk on Friday, June 9th (total of $138). The only reason I ordered these products from Belk and not another retailer is they were offering 20% off for opening a Belk credit card. I order almost everything online and have NEVER had such a poor experience with the Belk ordering system or customer service in general! It was a quick form to fill out for the credit card and I received approval right away and a temporary paper card with the CC # and 3 digit CVV code. After trying to enter this 4x online, it continued to tell me that there was an issue and to please see below the highlighted portion. Well nothing was highlighted and I had input everything correctly. I contacted them via their online chat service and that was a waste of time as they said they not only could not help me with the issue, in fact they couldn't even place the order! I work in advertising and we always setup our client's websites to allow for online purchases via live chat if their website allows for purchases. I've never heard of such a thing. After this I then contacted customer service via phone as the online rep had suggested. This person could not help me and had to transfer me to someone else. This next person told me that sometimes the temporary CVV codes do not work right away and transferred me to their bank that I had received the temporary Belk credit card from (keep in mind each time I was only transferred after having to explain my issue at great length!) This person wasn't able to help me at all either! She repeated that sometimes the temporary CVV codes do not work right away and that was that. I had her transfer me back to customer service as the entire reason I was using Belk and opening a card was to save the 20%. After being transferred again, I was the one who had mentioned the previous Belk customer service rep and Bank said sometimes the CVV codes do not work on the temp. Cards and she said I needed to wait until I received the actual card. I said the negated the entire reason why I was making my purchase today, was for the one day 20% off for opening a Belk credit card. She then suggested I go the in-store location. I had already told her I'm located in Chicago. There are no stores in Illinois. This woman, Elaine, was so rude, I asked for her manager and her ID#. She would not give me her ID#. I'm sure for fear she would get in trouble for talking to a customer in such a rude tone. As I was explaining the situation to her, she interrupted me 4x to say, let me explain to you, in a demeaning tone, and I would cut her off and explain I was not done telling her what was going on. Once I spoke with her supervisor, he told me I would have to pay for it via my own credit card and he would credit me back the 20% off once it was shipped. I thought that was ridiculous but by this time I had already spent 2 hours and 45 mins on a Friday evening with Belk. I was processing the order with him and could hear him talking to Elaine in the background. I had previously explained how rude she was and now asked him for her ID# since I could hear her in the background and he would not give it to me because he claimed 'he did not have it' and she was no longer in the building. How would he know that and also I could HEAR him speaking with her the ENTIRE time! I said then I will take her last name. He said he could not give that out for privacy reasons. I said yes I understand, that's why each employee is given an ID#. May I please have Elaine's and he wouldn't give me Elaine's ID #(his name was Chris). Now he promised me upside down he would personally watch my package and as soon as it shipped and credit me the 20% which I would receive an email once he did. Sure enough, it shipped out this morning and I waited all day for the email. NOTHING. So I called Belk and they had no record of this conversation or the # he gave me to reference the 20% but they did see I had opened the card and was entitled to the 20% off and gave it to me. However, when I asked if there was anything else that could be done since I spent 3+ hours on the phone for something that should have taken 15 minutes and dealt with such rude customer service, they said no we cannot stack coupons. Umm... this is not stacking coupons, your company made a number of mistakes and would not rectify them. Had it not been for my own persistence I would never have received the 20% off. Now lets see if these products actually end up coming! I would recommend to those of you considering using Belk, DO NOT! There are many other sites out there. BELK was incredibly rude, unhelpful and I wasted in total 3 hours and 50 minutes of my time without any apologies. Unless you feel like chasing after them for each little thing, don't bother!

Keara an associate at belk coastal grand mall was the first I had to encounter. I shop at belk religiously it is the one place i always felt i could find what I needed. First i wait in line while Keara needs to finish an important discussion on when she will take her break. She finally noticed me. Letting Keara know I just want to exchange a $36 item for store credit. Just purchasing it this month didnt think to bring my receipt. She made me aware it would only be an $8 credit. In an offhand remark I say oh thats bullsh*. At this time I did not know I offended a grown woman with a swear word. She lets me know she can look it up by card if I paid that way. While looking in my bag I harmlessly ask how is your day going? She huffs and says fine. I ask oh wow did I ask the wrong question? Thinking maybe she is having a hard day. But no it was because of me. She say well no you just swore at me. I clarify that I was not swearing at her it was just an off the cuff remark because I was shocked by the difference in price. I told her that if i had offended her i wish she had told me. You see if I had known I had offended her by me saying a swear word I would have apologized. Her response thats not my responsibility. I am off work today i didnt think to watch one word in front of adults. I didnt scream or shout at her or say this is your fault, so why was i treated with such animosity. As humans if we offend one another its easier to make people aware instead of acting rude at your own work place. I asked to speak with Jake Dean the manager while Keara is talking on the phone with him they go back and forth because he is upstairs and apparently didnt want to come downstairs. I tell him what happened, not one apology, till I pointed it out. While he walks away Keara decides to say more to me. To the point her coworker has to tell her to walk away. But lets not forget them whispering in the corner about me like I am not there. I let the manager know what has occured while he was away well here is the shocker he yet again had nothing to say. Saying nothing shows me that nothing will even be addressed. Everyone hurts in this economy you figure you would want to retain people that shop at you establishment instead of push them away. Maybe its because i wasnt dressed up because it was my day off and I didnt look like I have money. Who knows. But I for sure know they lost a loyal customer shopping there for 10 years now.

Belk sux. Don't use Belk online