Martha B.

Good morning,
I am a first time customer with Belks. I didn't have a good experience with the online order.
I purchased 2 Michael Kors purses. The total was $245.71. I purchased thoes purses for mother's day for my mother and mother in law. I purchased the purchased the purses on April 29. However, two days later the purses went on sale. I was told they were going to refund me $68.00 in 4 to 7 business days. After the 7th business day I called to iquire about my refund. I was told to wait another 4 to 7 business days. Still no refund. I called today and was told someone will call me back in 72 hours. Still waiting on that call.

I placed my order on April 29th. I have called several times to see why I couldn't track it and why I haven't received it. No one could tell me anything. I was worried I wouldn't get them in time for mother's day even though I purchased them early. No one could tell me anything and I couldn't track them. I shop on line because it is convenient. I work nights and sleep during the day. I usually have my package sent to my home address. However, my daughter was diagnosed with cancer. I spend my off days out off town taking her to her appointments. I thought it would be convenient for me to let my order go to the store and I would pick it up when I come in to town to prevent thieves for stealing my items by the door. I learned that Belks in Waco do not hold orders for customers. Belks in Waco Emily said she would hold it for me this time. However, it was lost. I called the Post Office 3 time. They kept saying it was delivered. Then the mail main called back and told who in the store he delivered the purses to. I received them the day before mother's day. Emily at Belks from Waco helped me track my packages and held it for me until I was able to pick it up. I shop on line and have it sent to the store because it is convenient for me. Belks is not convenient for me. I can't send my orders to the store. I can't track my order on line. I can't get my purchase or my refund in a timely manner. I am glad I learned this before Christmas. I spend thousands of dollars on line each year from a variety of stores except Belks. This is my first shopping experience with this store and my last one. I have been calling since April 29. They haven't returned my call yet.

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