Deborah p.

On July of 2018, on the 4th at a local Belk cosmetic department store inside Rock Hill, S. C Galleria Mall around 1:30-2:00 P. M EST. Me, my sister and my daughter went inside Belk to see what moisturizer, makeup, pore corrector will fit my facial skin needs. First I was testing the Clinique and squeeze a sample and a nice you got co-asian lady asked for my assistance. I asked her about can I squeeze a sample, she politely said yes I can. Then next is the makeup. I was looking for some foundation coverage and her great reviews about the Estee Lauder double and maximum wear. So I also got assistance at that brand name area. This time this young co-asian Belk cosmetic representative wasn't nice. I am female Asian-American. Her name is Martha extion #266. She did a brushed foundation on me and also did this brush swipe under my eyes and I kept telling her you're getting it inside my eyes and the don't like it. She still continue to brush slowly, but was still getting the eye foundation IN MY EYES, so I just closed them. I also asked her for a sample, she gave me a small bottle. Then I proceed to go check the other lighter foundation of the Estee Lauder because the one she choose for my skin type was not what I wanted, but she suggested to put it on my face and being a nice customer I decided to see what magic she has. Well I went to the other side of the Estee Lauder makeup and found a lighter shade. Me and my daughter noticed that Martha followed us. I squeeze a little of the maxium wear light shade onto a small sample case. She immediately said, "What are you doing?" I replied, "I like this shade and wanted to test this sample here that it has onto my own face." She then immediatelly replied, "sorry, YOU CANNOT do that!" She was loud and customers were looking and yes I was upset because this isn't perfessional service. I replied, "So this tester here, I CANNOT put this on my face?" Martha replied, "no you cannot, sorry." I then proceed to dip my finger unto the tester I squeeze out in the sample and applied it onto my face with a mirror near by with my daughter. I noticed she went to gossip to another employee. I continue to apply the tester foundation onto my face and in my head, I was like, she better not do or say anything else to me because this time, I'm not having it. Guess what? Martha came to the area where I was wiping the makeup off my eyes because it literally irrated my eyes in the beginning process of what she did. As I was wiping, Martha and another elderly lady, whom I believe was off the clock and both of then we're gossiping in front of me and I could hear the lies she told the eldery employee lady. So the elderly co-asian lady came to me and said, "do I need help with anything?" I replied, " I'm just wiping off this makeup and look at my eyes, they're red and I told Martha she's adding makeup I to my eyes and I don't like the look so I'm wiping it off, AND she was not nice to me at all and I don't like that. I liked the other young white lady who helped me the day before, she actually gave my samples when Martha said I couldn't get any and I couldn't use the tester she said." The lady got quiet and then responded, "if you need anything, tell me." I didn't respond back to her at all. I ignored her and she just walked away but not too far from the area. I still continue to stay and wiped the makeup off. I record the incident from when Martha did her painting on my face and after she got ugly and being racist towards me. My daughter also recorded the incident. CONCLUSION: Martha's behaviors and action we're unacceptable and I KNOW she was being really predjuice towards me and trying to make the rest of the co-asian employees in That cosmetic department against me. Twisting the words. She probably thought I didn't know English well. I will mark her on social media.
Luckily I had to find my sister and had to go home to my sitter and was unable to contact my sitter that I'll e a little late, zika then my phone died or else this would had been dealt with the manager.
I will lost definitely come by again. This is my local shopping mall and Martha needs to be more accepting and treat the customer with respect and kindness.
*Would attach a photo description of Martha if I could on here. *
-Very racist worker inside Belk Cosmetic department store inside Galleria Mall of Rock Hill S. C. -