CC M.

I have shopped at the Belk store in Alabama, but since I moved I have made three online purchases. The shipping is slow and the packaging is dismal. I purchased two Frye purses, one pair of earrings, and a Free People cardigan. The two purses were great but the package took a very long time to deliver and it was torn by the time I received it. The purses were fine. The earrings, they were LeVians and did not come with any paper or information, it was just thrown in a levian box. The delivery took forever too, and the small box was pretty flimsy. The last piece was a pretty cardigan that was pricey. They sent the wrong size and it was just thrown inside a plastic bag, no tissue, or outer cover, nothing. I sent the cardigan back and on the 11th, it was received. It is now the 30th and I haven't received a credit. I am following up on the return and they are giving me the run around and not answering my call. I called customer service and the persons name was Stephen who ended up just transferring me after I told him about the return. I tried calling again, but its been several minutes. No tone or response indicating a timeframe for waiting. I am just super disssapointed with this company and its lack of service. I won't be ordering from them again. Shop elsewhere, there are far better places than Belk, with just as good of discounts and product. Don't waste your time.