BelkReviews 339

I ordered 8 place settings of Mikasa Dinnerware from a Belk's store. Got a good price with assurance that they would ship free and probably within a week. They charged my Credit Card. When I didn't get a confirming email and couldn't register to see my order, I started calling Customer Service. I was assured everything was OK and it would ship soon. By the 3rd call I was really upset and spent 1/2 hour on the phone. I was told this would be reviewed by Administration and they would get back to me within 48 hours. On Sunday morning I got an email saying due to "unforeseen circumstances" my order was being canceled... no explanation, no nothing. I checked my credit card and there was no charge. I don't know what kind of games they play at Belk's, but I will never play again. They just lost a customer for life... there are plenty of other stores to give my money to... stores that appreciate their customers.

As other customers have mentioned, the customer service and website leave a lot to be desired. I tried to place an order yesterday morning, but the website was malfunctioning. Finally, I got the order placed last night, but within 5 minutes I got 3 confirmations of the order with three different order numbers. The customer service department was closed, and since I didn't have an account, I couldn't cancel the order within the 1 hour window. This morning I talked to customer service twice. The first gentleman said they were still having computer issues, but he took down my information and the order numbers and was going to try to get 2 of the three cancelled. I didn't hear back from him. I finally called again and got an employee that tried to place the blame on me. Hey, I'm not in charge of the website! I spoke to her supervisor who was of no help. Bottom line: all three orders have been charged to my credit card and have shipped. Now, I will not get a refund until my daughter returns the 2 unwanted orders. This is crazy! I get charged for merchandise that was ordered due to a glitch in their system. Yes, this is the last order I will ever place with this company. They must have so much business that taking care of customers is just not a priority any more. What a shame. I have been a life-long customer, but I will not be one again. So Long, Belk.

I ordered a pair of shoes from this website on 7/19/2013. I received a confirmation email saying that it would take 4-7 days to deliver. I just logged on to their website today 7/24/2013 with the intention of tracking my order. I just found out they cancelled my order. I have not received a phone call or even an email from them indicating that they cancelled my order. They could be a scam and do false advertising. If I were you, DON'T BUY FROM THEM...

I tried for a week (no exageration) to place a large order. There were so many website glitches that even the customer service folks I telephoned - several times - couldn't complete the order. The 15% promotional discount I was applying to the order for applying for a Belk card expired while trying to work out the bugs. I finally asked to talk to a supervisor; I explained all the problems I'd encountered placing the order, to include the Belk card promotion code, and asked them to help get the order placed. He promised he would, only to call and leave me a message that he couldn't do anything until my Belk card (that I hadn't even received) was authorized, then I could call back and place the order. I gave up.