It is really a crapshoot if your items arrive in tact new or used. I have recvd great products in great condition but more times than not I get opened items or clearly used items/damaged items. The return process makes it not worth the purchase. I've received damaged and or toasters used. Cologne used. Toys broken or opened and tapes up. The market items it is VERY difficult for some to do returns when there is an issue. Seems like its too much of a hassle.