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Beds.co.uk

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GB
1 review
0 helpful votes
Follow Chris C.
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I would like to thank moh, not only did he help me choose the right bed,& mattress,& at the right price he also arranged my delivery on the day that suited me so I would highly recommend beds.co.uk give them a call easy to deal with big thank you

Date of experience: November 18, 2019
GB
1 review
2 helpful votes
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Impressed!
November 6, 2016

There was an initial problem with my purchase but I am very impressed that this company have now tracked me down so that they can make generous amends.
I now know that Beds.co.uk can now be trusted and that they are taking Customer Service seriously and that they do value their customers.
Thank you.

Date of experience: November 6, 2016
GB
1 review
1 helpful vote
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Beds.co.uk are great
July 20, 2017

Beds.co.uk provided a very fast and efficient service. The bed I ordered Ottoman was a little tricky to put up but it took two people about 1 hour which is not bad.

I would recommend Beds.co.uk and I would definitely order from. Them again. Delivery was very reliable and prompt. And I received a text from. The driver the morning of delivery. I am very pleased with my purchase.

Date of experience: July 20, 2017
GB
1 review
0 helpful votes
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The service and communication was a 5 star rating. Updated regularly on the item's location and offered me a time for delivery suitable to my needs. Superb quality bed and easy instructions. Well made. Will definitely recommend to all wanting an easy transaction and quality products.

Date of experience: October 24, 2017
GB
1 review
0 helpful votes
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Best bed
December 5, 2017

Best night sleep on new mattress and bed frame from them great prices. Would defiantly shop woth them again recommend them to my boyfriend and he just placed his order with free delivery just 2 days later

Date of experience: December 5, 2017
GB
1 review
0 helpful votes
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Terrible Company!
October 1, 2018

Bought Divan bed and mattress with drawers from this company. Bed was most uncomfortable and hard with no filling in the mattress. Got in touch by phone and e mail over several weeks, they asked for photos which were sent still no joy. Worst company ever. Do not use this company!

Date of experience: October 1, 2018
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hello Sylvia,

Sorry to hear there is an issue with an order you have placed, but unfortunately I am unable to verify you have placed an order due to no reference or delivery postcode. If I could kindly ask you to provide this information, to royce@beds.co.uk I would be more than happy to look into this for you.

Kind regards

Royce

Beds.co.uk

GB
1 review
0 helpful votes
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Rubbish cheap bed frame
September 1, 2017

I got my king size leather diamonte bed frame delivered yesterday, I didn't read anywhere it was flat pack... absolutely shocked, had to pay to get someone to built it, I can't even sleep in it as I don't feel safe, the slats are so thin and could break easily, worst bed I've ever had.

Date of experience: August 30, 2017
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hi there Tracy, Thank Your for your review, Sorry that you feel that thebed frame is not good qiality I have tried to contact you direct to resolve this issue, Please e-mail me at julie@beds.co.uk

Kind Regards
Julie

GB
1 review
1 helpful vote
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Excellent value
December 21, 2017

Excellent value the cheapest i could find online, good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.

Date of experience: December 20, 2017
GB
1 review
1 helpful vote
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Not as described
June 25, 2018

Ordered a white frame bed with Memory Foam spring mattress... bed arrived easy assembly but not great quality probably £20 worth of wood max. Mattress not as described Memory Foam spring Mattress certainly no memory foam in it... at the moment they offered me £12 as compensation. Not acceptable have escalated it to Trading Standards... do not buy..

Date of experience: June 25, 2018
GB
1 review
4 helpful votes
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Avoid at all costs
December 30, 2016

Bought a 5' bed and headboard end of March 2016 and have wished we hadn't bothered. No instructions or diagram to show how to put base together. Two plastic clips were supposed to keep it together. The headboard came without fittings and is sitting in my bedroom not attached to base.
The base has a drawer which doesn't close properly. The clips came loose and we have had enough. Every movement and the bed squeaks. It's now going to the skip today.
We did email the company when we discovered the headboard had no fittings and never received a reply, hence I will not recommend this company to anyone

Date of experience: December 30, 2016
Julie.P Beds.co.uk R. Beds.co.uk Rep
over a year old

Hi there, Please can i take an order number or a delivery postal code.

GB
1 review
0 helpful votes
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Very poor
February 18, 2021

What kind of company is this?
I have tried on 2 occasions to purchase a mattress via the phone service but sit on hold way to long, no one answers the phone! Makes you wonder what would happen if you had an issue with service? Can't be bothered to answer the phone to sell a mattress... so poor no stars from me and I would not be recommending this company to anyone!

Date of experience: August 12, 2017
GB
1 review
0 helpful votes
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Great service
November 24, 2017

I ordered a great value king size bed and mattress from beds.co.uk. When the item was delivered two of the boxes were actually for a different size bed. I called beds.co.uk and they immediately arranged for the replacements to be delivered within the next day or so, without any form filling or hassle at all.
The bed when I assembled it was excellent quality and easy to put together, and the mattress is very comfy.
Great service and quick resolution of the delivery issues.

Date of experience: November 24, 2017
GB
1 review
1 helpful vote
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Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge.

Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do.
I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress.

I will never use this company again and I would discourage anyone else from using them too.

Date of experience: April 5, 2024
GB
1 review
0 helpful votes
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Excellent service and advice from Sarah would highly recommend the King Size mattress we purchased 2,000 pocket spring £279.000 good price and a good night sleep on this mattress. Delivery very speedy and handled with good care and expertise.

Date of experience: December 19, 2019
GB
3 reviews
3 helpful votes
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Sleep well!
October 16, 2017

Bought a stylish bed for my boy, the design, quality and comfort is way above my expectations for what I paid. I have no doubts I will be buying another bed from here when the next upgrade takes place.

Date of experience: October 16, 2017
Australia
1 review
0 helpful votes
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Great company no problems
November 24, 2017

Great company no problems. Ordering a bed from this company was very easy. I received my bed promptly with very clear indication of when it would be delivered and was able to choose a delivery date to suit myself.

Date of experience: November 24, 2017
GB
1 review
0 helpful votes
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The site was so easy to use, communication was first class help full staff. The delivery driver was professional. The bed was delivered on time and it is so comfortable best sleep i had in years thank you beds.co.uk

Date of experience: November 28, 2017
GB
1 review
2 helpful votes
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Amazing Beds
December 19, 2017

Great service, competent delivery workers and great quality for the price, was a little afraid of buy a bed from internet but I couldnt be more satisfied, the memory foam is really soft and give a great sleep time

Date of experience: December 18, 2017
GB
1 review
1 helpful vote
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Shockingly bad customer service if you have any type of issue...
Stay well clear! They are very quick to answer phone when you are buying but will then not answer when you need help in any way!
Absolute rubbish!

Date of experience: July 2, 2020
GB
1 review
0 helpful votes
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Excellent.
August 14, 2017

Have read some previous poor reviews and was worried. But... ordered last Sunday and told next day for bed but 7-10 for mattress, I opted to wait and have both together. This morning (6days later) both were delivered (after receiving text and E-mail day before).
Absolute quality at a great price, I was expecting cheap and nasty but got cheap and quality. Easy assembly and looking forward to testing it out tonight.
Highly recommended.

Date of experience: August 12, 2017

Overview

Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.

service
75
value
67
shipping
70
returns
46
quality
66
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