I would like to thank moh, not only did he help me choose the right bed,& mattress,& at the right price he also arranged my delivery on the day that suited me so I would highly recommend beds.co.uk give them a call easy to deal with big thank you
There was an initial problem with my purchase but I am very impressed that this company have now tracked me down so that they can make generous amends.
I now know that Beds.co.uk can now be trusted and that they are taking Customer Service seriously and that they do value their customers.
Thank you.
Beds.co.uk provided a very fast and efficient service. The bed I ordered Ottoman was a little tricky to put up but it took two people about 1 hour which is not bad.
I would recommend Beds.co.uk and I would definitely order from. Them again. Delivery was very reliable and prompt. And I received a text from. The driver the morning of delivery. I am very pleased with my purchase.
The service and communication was a 5 star rating. Updated regularly on the item's location and offered me a time for delivery suitable to my needs. Superb quality bed and easy instructions. Well made. Will definitely recommend to all wanting an easy transaction and quality products.
Best night sleep on new mattress and bed frame from them great prices. Would defiantly shop woth them again recommend them to my boyfriend and he just placed his order with free delivery just 2 days later
Bought Divan bed and mattress with drawers from this company. Bed was most uncomfortable and hard with no filling in the mattress. Got in touch by phone and e mail over several weeks, they asked for photos which were sent still no joy. Worst company ever. Do not use this company!
I got my king size leather diamonte bed frame delivered yesterday, I didn't read anywhere it was flat pack... absolutely shocked, had to pay to get someone to built it, I can't even sleep in it as I don't feel safe, the slats are so thin and could break easily, worst bed I've ever had.
Hi there Tracy, Thank Your for your review, Sorry that you feel that thebed frame is not good qiality I have tried to contact you direct to resolve this issue, Please e-mail me at julie@beds.co.uk
Kind Regards
Julie
Excellent value the cheapest i could find online, good quality bed and mattress, very prompt delivery arrived the following day, excellent customer service they even called me to make sure the order was in good order.
Ordered a white frame bed with Memory Foam spring mattress... bed arrived easy assembly but not great quality probably £20 worth of wood max. Mattress not as described Memory Foam spring Mattress certainly no memory foam in it... at the moment they offered me £12 as compensation. Not acceptable have escalated it to Trading Standards... do not buy..
Bought a 5' bed and headboard end of March 2016 and have wished we hadn't bothered. No instructions or diagram to show how to put base together. Two plastic clips were supposed to keep it together. The headboard came without fittings and is sitting in my bedroom not attached to base.
The base has a drawer which doesn't close properly. The clips came loose and we have had enough. Every movement and the bed squeaks. It's now going to the skip today.
We did email the company when we discovered the headboard had no fittings and never received a reply, hence I will not recommend this company to anyone
Hi there, Please can i take an order number or a delivery postal code.
What kind of company is this?
I have tried on 2 occasions to purchase a mattress via the phone service but sit on hold way to long, no one answers the phone! Makes you wonder what would happen if you had an issue with service? Can't be bothered to answer the phone to sell a mattress... so poor no stars from me and I would not be recommending this company to anyone!
I ordered a great value king size bed and mattress from beds.co.uk. When the item was delivered two of the boxes were actually for a different size bed. I called beds.co.uk and they immediately arranged for the replacements to be delivered within the next day or so, without any form filling or hassle at all.
The bed when I assembled it was excellent quality and easy to put together, and the mattress is very comfy.
Great service and quick resolution of the delivery issues.
Ordered my new bed on Monday, didn't receive a confirmation email so rang them after a few hours. I was told that the bed would be delivered Friday (today) and I would have to pay £39 cash to the delivery driver. Their website says "fast free delivery". I argued this and was told that my postcode (in the midlands) was not covered and that this was explained in their terms and conditions. I checked the terms and conditions and my postcode wasn't mentioned so I called them back, threatening to call trading standards and they waived the charge.
Anyway, on to delivery day. The driver turned up at a decent time and brought everything into the house for me. I soon noticed that the memory foam mattress was clearly labeled as 4'6" double, not the 5' king that I ordered. I told the driver, he said there was nothing he could do.
I promptly rang beds.co.uk and after a lengthy discussion, I was told that the best they could do was refund me £15 as a gesture of goodwill and deliver my new mattress next Saturday. That's 8 days with no mattress.
I will never use this company again and I would discourage anyone else from using them too.
Excellent service and advice from Sarah would highly recommend the King Size mattress we purchased 2,000 pocket spring £279.000 good price and a good night sleep on this mattress. Delivery very speedy and handled with good care and expertise.
Bought a stylish bed for my boy, the design, quality and comfort is way above my expectations for what I paid. I have no doubts I will be buying another bed from here when the next upgrade takes place.
Great company no problems. Ordering a bed from this company was very easy. I received my bed promptly with very clear indication of when it would be delivered and was able to choose a delivery date to suit myself.
The site was so easy to use, communication was first class help full staff. The delivery driver was professional. The bed was delivered on time and it is so comfortable best sleep i had in years thank you beds.co.uk
Great service, competent delivery workers and great quality for the price, was a little afraid of buy a bed from internet but I couldnt be more satisfied, the memory foam is really soft and give a great sleep time
Shockingly bad customer service if you have any type of issue...
Stay well clear! They are very quick to answer phone when you are buying but will then not answer when you need help in any way!
Absolute rubbish!
Have read some previous poor reviews and was worried. But... ordered last Sunday and told next day for bed but 7-10 for mattress, I opted to wait and have both together. This morning (6days later) both were delivered (after receiving text and E-mail day before).
Absolute quality at a great price, I was expecting cheap and nasty but got cheap and quality. Easy assembly and looking forward to testing it out tonight.
Highly recommended.
Answer: Hello, Thank you for your enquiry. I can assure you that the items we sell are very good quality and we do sell over 1,000 items per day to people all over the U. K. We have recently been struggling with our review sites due the fact that we have not spent much time collecting positive reviews from happy customer, and it tends to be the unhappy customer who leave reviews. We do our best to resolve any problems presented to us by customers, and have spent a lot of time and investment on our staffing and products. Our customer service team are there for the customers from beginning to end and continue to support customer up to twelve months after purchase. If you have any further questions please feel free to contact us on 0121 526 7305 Mon-Fri 9am-5pm or send us another message. Kind regards, Terri
Answer: You should be suspicious
Answer: Hello Carol W. Sorry for the late response. I can confirm the reviews we receive or service reviews and are not product reviews. We do offer a returns policy as advised in our Terms and Conditions, which allow customers to view the items before returning, but there are some provisions put in place.
Answer: Hello Ennesia, Sorry for the late response, I have been away due to personal reasons. Do you still require further assistance? If so please provide a delivery postcode or a reference number to locate your order details.
Answer: Hello Jame, If the item received is as not as described, it is best for you to contact our After Sales Care Team on 0121 5686 7126 option 2. Once you have contacted them, they will request images of the item received, and will then advise you on the following steps. Hope this information has helped.
Beds.co.uk has a rating of 3 stars from 828 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Beds.co.uk most frequently mention trading standards, phone call and full refund. Beds.co.uk ranks 3rd among Beds sites.
Hello Sylvia,
Sorry to hear there is an issue with an order you have placed, but unfortunately I am unable to verify you have placed an order due to no reference or delivery postcode. If I could kindly ask you to provide this information, to royce@beds.co.uk I would be more than happy to look into this for you.
Kind regards
Royce
Beds.co.uk