Beauty Bay

Long story short every order I have from them is either wrong or damaged. I email them, DM them on twitter and get ignored. I sent the orders back with trackable shipping (which paypal told me to do) they still ignored me so paypal refunded me. I have had an email today from Hannah from Beauty Bay's "Customer Service" team who has said sent me a vile, threatening email claiming that they never received goods back. Good job I sent the goods back via recorded delivery. Will never use again!

I'm really surprised there are so many bad reviews here for Beauty Bay! I love this shop and so far I've not had any issues with them. One thing I really like about them is that there are information articles on there too and when looking to buy something on the product page they often have a link to more info on the product or how to use it or why it's such a popular item, sometimes there's a link to say here's other products similar that you may like. There is a good range of products from lots of great brands and I think the cost seems good. Maybe I haven't had problems because I'm in uk idk but some reviews about shipping problems etc are not in uk so maybe it is that? So far I honestly have had no problems at all.

Ordered two items and soon received some strange emails claiming to be UPS looking for "extra charges". These charges could not be found on the legitimate UPS website, so I contacted Beauty Bay customer service. Got some runaround about having to pay customs, totally ignoring the fact that the email that it was coming from appeared fraudulent. Sent them these emails, there were a few, always from some strange email address. The final email had the appearance of coming from UPS, but when clicked on, none of the "page" worked, links weren't actually links. Such a big scam. The items were eventually returned to Beauty Bay because I refused to give my credit card to these frauds, but I have never received a refund. I see now I should have checked their reviews first.

Appalling service. I have had goods stuck in customs for 2 months as they require a certificate from Beauty Bay due to CBD being in one product. All they have is a generic email address which I have emailed several times and have had a couple of replies saying don't email us so much we're busy and we'll get you the paperwork. Two months have now passed no reply to my last email and the goods are going to be destroyed. Now I'm going to have to try and get a refund of the $120 I spent - good luck with that! There is no phone number to call and the customer service email people could not care less. Would not recommend and will not be purchasing again. Will be reporting Beauty Bay to NZ Sales & Goods regulators also.

I have ordered twice the same order due to their web site causing issue. SO two same orders have been placed. It was not possible to cancel the second order, as I heard from them so we agree that I should send it back and get a refund for the parcel but also the shipping costs.
After contacting their customer service I returned the second order, I received a refund for the products but not for the shipping costs, 18 EUROS!

This story goes on since February now, every week same reply, the accounts dept will take care of it.
Never going to order again, despite good products form their own brand and wide range of products.

Never received my package. It was not a huge order but it never arrived. They insisted it did, Item was $17 and I have reported no receipt of goods to PayPal. They have been great but I receive a note from a Jack everyday telling me I received it. Never offered me a replacement, Just a continual filling out of papers and insisting I received it. It could have been stolen from my front door but doubtful. Anyway, I never got my item and they are being difficult. DO NOT buy from them No guarantee you will get your item!

In the beginning of the month I ordered a palette that I've had my eye for quite some time. It took almost two weeks to receive my palette. Once I gotten it, I was very disappointed to see that one of the pans of shadows were completely destroyed. Not mention to the packaging for my palette was very poorly done. Just some crinkled up paper to "protect the palette" I guess. Customer service isn't all that great either. You have to speak to multiple people just to get a refund. Definitely not helpful at all. If you're going to order from this website be cautious or just don't order from it at all.

They put the wrong address on my package took two weeks to reply to my email any another 3 to tell me they lost my package. They obviously didn't give a $#*!. I got a refund for my order but no refund for shipping or the $35 in duty I had to pay. After asking them about this they rever replied. It's so sad because I was really looking forward to the products.

Ordered two items at a cost of £30. However I did not receive a confirmation email, though the money was deducted from my payment method. When I emailed to enquire about my order confirmation, I was sent round in circles, with customer service informing me they cannot process my enquiry as I don't have an order number! I don't have an order number because they never sent a confirmation email! Basically I can't get my money back or the goods I prefer. Absolutely awful service, will never purchase from this company ever again! Rip off merchants!

Okay, the site is expensive and shipping takes a while, let's get that out of the way.
But if you're from Europe, this site is the only way to get certain items, as it's placed in the uk.
If you're from Europe, you can't buy anything over 22 euros outside of the EU without having to pay 30+ border customs, which gets annoying really quick.
If you're from the EU, this site is our solution to border customs, if you're from any other continent, there are better sites

They will not supply your order... the customer services will give you the runaround... When they do respond it is with gibberish and stupid question, but mostly you can expect them to blank you because they are busy trying to game review sites with fake reviews to make themselves look good.

I ordered through this site and never received my package. I was in touch with their customer services through email (they have no hotline to call for customer services) and they told me there was an attempted delivery although I was never left anything in my mail box or email about this. They said they would follow up but only reply if I write to them first. 7 weeks later and I'm still out of pocket for the stuff I ordered and with no sign of a parcel. They continue to copy and paste me the same response and offer no help. Absolutely do not order with these people and save yourself the headache of chasing up for a refund.

Not only did ny package take two months to get into my country but now since it has im being held up by a 3rd party company ( EZclear who are also a scam) demanding that I pay exorbitant customs and duties fees that can and will be circumvented by just paying through regular customs processes. I've never had a such a poor experience ordering from somewhere

I placed an order on 18th of November (a month ago). Payed extra for an express shipping of 3-5 business days. I still have not received it. Teaching through BEAUTY BAY website says: has not been dispatched yet. No contact for delivery. Customer service is the worst. They take forever and are not helpful at all.