Appalling service. I have had goods stuck in customs for 2 months as they require a certificate from Beauty Bay due to CBD being in one product. All they have is a generic email address which I have emailed several times and have had a couple of replies saying don't email us so much we're busy and we'll get you the paperwork. Two months have now passed no reply to my last email and the goods are going to be destroyed. Now I'm going to have to try and get a refund of the $120 I spent - good luck with that! There is no phone number to call and the customer service email people could not care less. Would not recommend and will not be purchasing again. Will be reporting Beauty Bay to NZ Sales & Goods regulators also.