Better Business Bureau

After a monsoon storm that removed a lot of roof off the east side of our house I was lost on who to call. I noticed a neighbor that was having her roof done and it looked AMAZING. I asked her how she found them she told me she had researched roofers on BBB and Yelp and ProWest was at the top of the list with raving reviews. We had ProWest come out and look at our house, they were quick to come an get us protected from any storms that would have pop up before the roof was replaced. They replaced our roof in a quick and timely manner. All the workers were professional and treated all our concerns in a caring and professional manner. We never had to wait for call backs and they were on it every step of the way. I highly recommend ProWest to anyone who has roof problems.

Thank you ProWest for a painless experience.
Debbie M

Bryant Electrical HVAC Lexington KY came and replaced a burned out motor on our heat pump. The Tech answered all of our questions. He did an excellent job. I would recommend BRYANT HVAC for any repairs needed on your heating and cooling system. Super nice TECH and office people.

The BBB wanted us to pay to erase complaints on our business and improve our grade. We can pay to clear complaints and get a A grade.

The BBB misleads consumers since they take money to give a company a better grade. Don't ever trust the BBB, they are extorting money from business and hurting the businesses reputation if the business won't pay.

This hurts the economy, if a company paid the BBB for accreditation, do not do business with that company at all.

Horrible people working at Better Business Bureau. Genuinely worst interactions of my life. I can't believe they're still functioning with the way they treat people. Despicable.

I requested bids from several moving companies, and found one that was significantly lower than others but the agent at Emerald wouldn't take "no thank you" for an answer. He wrote me three times with inflamtory and unfounded statement and assumptions about the company I had hired without knowing even the name of that company. He assumed that any company with a lower price must be breaking the DIT rules and plans to raise the price later. His whole fit came across as a very unprofessional act,so I advise others to stay away I alo had questions about their intake interview, where every little thing bcame a "discount," and with enough of them, they came into the range of some o the others overpriced companies I got quotes from. It seemed all puffery and pretence rather than good faith doing a good job for the customer. I wouldn't trust them

Closed my case without asking my credit collector to provide a copy of the contract they saying I owe debt. Useless company!

We filed a complaint against One Landscape Design and Build in Peterborough as they failed to deliver on their promised time frame, constructed aspects of our project with damaged materials, failed to consult with us on changes to our design plans, failed to obtain a permit, etc. As we did not feel that One Landscape was cooperating with us, we filed a complaint with BBB. All BBB did was post email correspondence and gave One Landscape an A+ rating for stating that they would reply to our formal letter of complaint. However, One Landscape failed to respond to our letter or address any of the multiple deficiencies. They have not returned back onsite to repair anything. The BBB process was a waste of time.

I Am happy we have a service such as the BBB. I buy and sell on ebay and etsy. Twice this year (2015) I was scammed (one shop on ebay and one shop on etsy) Once I was able to locat the real address of the shop on ebay, I filed a complaint. It was resolved in a few days, and I had my refund. The shop on etsy was different. It was in China. So I used Etsy address, NY, and filed against "etsy shop Best Supplies". It worked. In a few days I had my refund. Use the same complaint (copy and paste) for ever contact, Paypal, Resolution centers, etc. Any correspondence from seller, specially sellers and lame excuses why you didn't get "whatever". Use as much information when filing a complaint and the BBB does help you

The Better business Bureau once one of our most trusted allies against the Corrupt business world but the trails and tribulations of time can turn the best of us into scum we once fought. So needless to say greed can turn the most legit person into comical business monopoly fat cat.Do some of you remember in high school in history class cartoons from the early 1900's it showed really big fat guys dress in period clothing tops hats and all each one represented a major corporations such as oil, steel, lumber, tobacco, sugar etc. These big fat guy represented the major corporations thats what better business Bureau is. Believe it or not you can pay to have an"A" Rating placed on the door of your business. Just pay the better business Bureau. 500 dollars and they will give you an "A" Dont pay them every month that "A" drops to a flat "F" dont believe me look it up on 20/20.The better business Bureau is now officially Corrupt thats right folks you heard me right. You can pay to have a good rating for your business. Its a shame what was once thought to be honest turned out corrupt. So sad how the tides turned.

The BBB is not given any power from any government office, though the average person seems to think it's run by the US Government!

The BBB is a Business, and they are in business to make money. The BBB charges businesses to become "accredited" and then the only service they provide is that they allow people to lodge complaints against them.

The BBB does provide a small service in that you can file a complaint against a business, but they don't tell people viewing the businesses profile that the complaints were satisfactorily settled, and they don't allow for consumers to post a positive review of any business!

Why do BBB execs make over $100,000 per year? Why don't they allow for positive feedback?

Here is an ABC 20/20 investigation into the BBB. Watch this video and learn more about the real BBB.
http://www.youtube.com/watch?v=Yo8kfV9kONw

I would be happy to give the BBB a positive review if they did something positive for businesses.

I've spent weeks trying to help my client get money out of this account. This company is the WORST. They cannot be doing things legally. They refuse to speak with a 3rd party even when that party is a legal entity helping their "client" and the client states that he wants help. They say they can speak only to their client, yet they cannot and will not verify that he is actually the client. They refused to accept his Driver's License because they say that the picture is unclear, however, my client is of color and it was a clear picture. They've locked up his money for weeks, even after the Social Security Admin verified his identity and put him on their call list. They never returned that call, or at least didn't make much of an attempt. My client is now homeless, in part because he cannot access his own money. And we won't even talk about the ridiculous wait times to reach a real, live employee and then getting hung up on numerous times. The employees at Social Security even said that DE is a nightmare for them to work with. Run fast and get yourself a local bank!

I was dealing with one total scam place about a year ago. I went onto the BBB to look at them and found that they were a total ripoff, saved myself the time money and heartache. But, I looked up an autobody place and got a great recommendation for a place that turned out to be a total dump. I was informed that the BBB profile was over a year out of date, and most of the people working there didn't even know they had a BBB site. The BBB is good place to start, but don't rely on it 100%