Michelle G.

I've spent weeks trying to help my client get money out of this account. This company is the WORST. They cannot be doing things legally. They refuse to speak with a 3rd party even when that party is a legal entity helping their "client" and the client states that he wants help. They say they can speak only to their client, yet they cannot and will not verify that he is actually the client. They refused to accept his Driver's License because they say that the picture is unclear, however, my client is of color and it was a clear picture. They've locked up his money for weeks, even after the Social Security Admin verified his identity and put him on their call list. They never returned that call, or at least didn't make much of an attempt. My client is now homeless, in part because he cannot access his own money. And we won't even talk about the ridiculous wait times to reach a real, live employee and then getting hung up on numerous times. The employees at Social Security even said that DE is a nightmare for them to work with. Run fast and get yourself a local bank!