BathFitters

The bathtub itself is fine, but the installation work left a lot to be desired—especially considering the cost. Just two weeks after it was installed, the door started leaking. They came back and sealed the outside, which not only looks sloppy but feels like a band-aid fix rather than a proper solution.
Before installation, I specifically mentioned that I'd be redoing the floor and asked to have the tub edges tucked under it by removing a few tiles. That request was completely ignored. Now there's a noticeable 1/4-inch gap that I had to fill with silicone myself. Ironically, they had no issue breaking a tile in the back near the toilet, which makes me wonder why it was so difficult to do the same where it actually mattered—at the front.
Overall, the lack of attention to detail and disregard for customer input makes it hard to recommend their services. For the price, I expected much better craftsmanship. Moreover, I find it unacceptable to receive a written communication signed only as "BathFitter." Regardless of the issue, I believe it's a matter of basic professionalism to include a representative's name when addressing a customer, especially when justifying something. A company name alone doesn't offer accountability or a personal point of contact.

Do not do it. It does not last a lifetime, hard to clean, terrible installation of subpar materials. Water filled up behind the bathtub against the wall and leaked into my kitchen. Now we need a whole new bathtub. I really regret ever using this place!

When the sales rep comes he will give you a price quote that is supposedly only good if you sign a contract that day. Don't believe it. It's just their way to get you to sign on the spot. If you don't sign that day they will call you again in a couple days with the same or lower price. Don't be rushed into making a decision because the price will go up if you don't sign that day.

Had to complete shower stall with doors installed did a very good job. Excellent product but the customer service is terrible. Scheduled a return visit for a minor repair. Never called prior to arrival. Showed up an hour early we were not prepared because it was morning told them they had to come back in an hour. Very very rude on the phone. Do not recommend Bath Fitters. Now they called me and want to reschedule for two weeks later. Very very poor service. Find a different company.

Nice install. But found out it has been slow leaking for more than a year. Bath Fitter Lifetime warranty is just for the tub and enclosure, not the plumbing which was done incorrectly and they say they will not cover the repairs and new dry wall that needs to be replaced. Very disappointed in that the leak did start within their one year warranty period but was not discovered until after that period, so they will not cover cost to repair. A bit disappointed in Bath Fitter of Utah!

Deserve negative rating. DON'T WASTE MONEY ON THIS PRODUCT. Ridiculously bad and unprofessional Installers from bathfitter franchisee. Bathfitter survives just by TV advertisements. All promises in ads and their Brochures are fake and far from reality. Their warranty certificate that comes only at installation has restrictive terms than promised through brochures and contracts. Totally unfair business practice towards the end user.
On the day of installation itself I complained major issues, like uneven corners, flexing noise, inconsistent wide gaps, uneven wide caulking, water pooling etc. Responses to complaints come as late as two to three months, that too after reminders. Four tech visits were just to give lectures that all those deficiencies are the company standards.
I am proceeding with a legal case through small claims court. Anyone wants to join are welcome.

I paid ten thousand dollars to have a walking shower installed. In order for me to get into the shower I have to climb over the toilet. I nearly fell 3 times getting into the shower.I am a senior with a disability.And I now need help getting in and out of the shower. They told me to install a new shower head. First guy said they cannot do anything that I would have to purchase it and install it. I called again and had a manager come out.He basically told me the same Thing.I told him how unhappy I was and they were not living up to their warranty.He said. He will Talk to his manager It's going to take a while
Before anybody gets back to me.I don't know how long a while is check with his manager and see what he could do about the shower head. But nothing could be done about climbing over toilet. I was also told it was one day to put it in. One of the reasons I went with bath fitter. It took 3 days

I had to have my shower replaced due to popping and cracking walls. It took over 6 weeks to get it done and they canceled once.
When they came to do the job they refused to change tge original shower door which has been a problem since day one. This was the reason for my original service call. I have had to have them out over 10 time to fix this door yet, they refuse to replace. So much for their so called life time warranty! Its's very selective. Buyer beware! Stay away, very far away… Not worth the money or the aggravation!

The measurer told us to ceiling, they said layer I changed that agreement, which I did not, later they said measures were only to end tile area, which again was false, I never dealt with the rudness and bullying, so after some disagreement, I screamed, I had no control and no say, they did what they wanted, and without permit, they left me and the job, told me that I was wrong. That's a hoot, they mess up measurements, then blame customer for not completing what was agreed on, and promised. Quality plumbing, which was only thin plastic cover over the water lever.
No green board was used either, but beware what is told and what is completed is totally opposite.

They did my bathroom and also the plumbing; I call they and told them that the shower wasn't working they told they will order a piece and that it will take 3 weeks it's been months and I never heard from them
Also the silicone it's terrible

Our salesperson measured our tub twice ( two different days) and that was not enough. The one day install is now ten days and counting. The shower header for the glass door and the door itself were short. Both items had to be reordered. Also no corner shelf was installed.

The fixtures are all not aligned with drain. I have a shower curtain temp so we can shower since it's the only bathroom.

The pic with shower curtain is where the glass door should be!

For the high cost I expected better service or at least compensation.

Bathfitter tub to shower conversion Installed in July 2022.
Shower curtain rod hanger L rod too short. Multiple people back 6 times to 'fix' it!
Last visit by 2 people STILL not fixed after nearly a year on 06/16/2023.

They consistently keep sending the same short L Rod and apologizing about it.

Outside of that 'mistake' sales people were very pressing & didn't really consider what we were asking for!

My advice if you are looking at Bathfitter & see this AVOID! Expensive & not worth the money.
FIND ANOTHER SOURCE, OR HIRE A LOCAL PLUMBER & BUY FROM A LOCAL STORE!

All five star rating are fake bath fitters are trash there liars deceiving they will tell you everything you want to hear just to take your money dont do it stay away

Bath Fitter did two of my 3 bathrooms last year and did a great job. We are very happy with how both bathrooms turned out. We did the painting and flooring and new vanity, mirror and lights to make it look modern and first class. We priced out other contractors who were way higher. Now we are ready to do the master bathroom. This review is voluntary and non-solicited.
Dave K

Everyone was very happy, pleasant, and accommodating in the beginning. However, all that went out the window once I paid for the shower stall. The floors are slippery. My husband almost fell twice the first time he used the new shower. They had advertised that it was a no -slip floor at the time of the contract signing. The customer service person was absolutely condescending and rude to me when I had called to schedule the installation of the shower door. The installer spent over 14 hours installing the shower but they had said it would take less than 8 hours. The shower door was the wrong size. Hence, needing to reschedule the door installation.

The shower does look attractive. But the company is all about the sale; poor follow-up, mistakes in measurement, rude and condescending intersections after the sale, way off estimates of time frames, and misleading advertising. I would have found another way to install a new shot if I had to do it all again.

A part from the pretty long delay after signing for the bathroom remodelling, the technician called Derek was just fantastic. Very open, cooperative, nice to be with and very professional. The was done ahead of the allocated time. It was amazing.
Derek was just perfectly excellent. We are overwhelmed. It this type of staff that the company should count.
Thanks Derek for representing Bath Fitter so well that I won't hesitate to recommend Bathfitter to of mine as far the technician would be like Derek

Buyer beware! IF you purchase a home with a Bathfitter update already installed, you are not covered for anything! The "lifetime" warranty is ONLY for the original purchaser (directly from the source) and any issues that may arise as the new owner are your problem. Rust on the shower curtain support rod that can ONLY be found at Bathfitter - replacement cost is twice that of any other retailer IF available. Tub liner not adhering any longer? Too bad. Thank you for your support of your product, Bathfitter. I will definitely NOT be using you again.