BathFitters

We paid extra so the tub and shower surround would both have matching marble pattern. Unfortunately they came from different dye lots, so the tub is just white with a couple tiny thin streaks here and there, but you really have to look hard for them. It looks like a white tub with A marbled beige surround. It's infuriating and I hate it every time I see it. People in designer businesses should be perfectionists. And people paying for such should get what they paid for. We did not. There were a couple of inches of water damage on the wall beside the tub. Instead of cutting and removing the damaged portion of wall near the tub, The guy ripped it, ruining the wall for a good ten inches around the corner where no damage had been done or needed to be done. They only offered to put a piece of vinyl over it rather than fixing it properly. We declined. We were told there would be greenboard to prevent mildew via osmos. Knowing that mildew had been a problem with the old surround, this was the main reason that we choose them. The installer used only a few strips, no more than a couple of inches each of greenboard. When I called to complain, the company said the greenboard was not necessary. It was only there to hang the surround wall on. So no mildew prevention after all. Another lie. We were told they wouldn't drill the hole for the shower without asking us for height. That was not true. They had to come out and add a swan connector after so that my husband could use the shower. Additionally the tub sits crooked by one inch. Apparently bubble levels are foreign to them. Also the tub creaks. Especially when I put my feet at the end to sit up after washing my hair. It doesn't inspire a feeling of good stable work at all. Lastly, we paid extra for a rain shower. We were told the package came with a different shower head which we Could keep since we paid for it. I thought," Awesome.
Maybe we'll use it for an outdoor shower." But of course, true to pattern, the installer took it with him. I regret every penny I gave them. Do yourself a favor, get the work done elsewhere.

I had to have my shower replaced due to popping and cracking walls. It took over 6 weeks to get it done and they canceled once.
When they came to do the job they refused to change tge original shower door which has been a problem since day one. This was the reason for my original service call. I have had to have them out over 10 time to fix this door yet, they refuse to replace. So much for their so called life time warranty! Its's very selective. Buyer beware! Stay away, very far away… Not worth the money or the aggravation!

I paid ten thousand dollars to have a walking shower installed. In order for me to get into the shower I have to climb over the toilet. I nearly fell 3 times getting into the shower.I am a senior with a disability.And I now need help getting in and out of the shower. They told me to install a new shower head. First guy said they cannot do anything that I would have to purchase it and install it. I called again and had a manager come out.He basically told me the same Thing.I told him how unhappy I was and they were not living up to their warranty.He said. He will Talk to his manager It's going to take a while
Before anybody gets back to me.I don't know how long a while is check with his manager and see what he could do about the shower head. But nothing could be done about climbing over toilet. I was also told it was one day to put it in. One of the reasons I went with bath fitter. It took 3 days

Nice install. But found out it has been slow leaking for more than a year. Bath Fitter Lifetime warranty is just for the tub and enclosure, not the plumbing which was done incorrectly and they say they will not cover the repairs and new dry wall that needs to be replaced. Very disappointed in that the leak did start within their one year warranty period but was not discovered until after that period, so they will not cover cost to repair. A bit disappointed in Bath Fitter of Utah!

We hired Bath Fitter to renovate our en suite shower, install happened the end of August 2021. They came out to take measurements for the custom glass on Sept. 1st and told us it would take about 2 weeks for the glass to be cut and shipped... due to 'supply chain issues' the custom glass was finally ready to be installed 4 months later on Jan 24th 2022. The workman was here on site for all of 30 minutes before he told us that "they gave him the wrong kind of metal framework" and that he could not complete the install (after leaving a small pile of aluminum shavings on my porch, a sliver of which I had to remove from my dog's paw). We expected to hear from Sarah the scheduler shortly after that to reschedule, we still have not received a call from them over 6 weeks later. It's now been more than 6 months since the initial install. When I call the main line, Customer Service can only send me to Sarah's VM (where you get a recording saying "the mailbox is full" and can not leave a message. When I call CS back to tell them that I was not able to leave a message for Sarah they tell me that "they will message her directly via their internal system to have her contact us" which, of course, never happens. I can sympathize with the fact that this poor woman is swamped with work, but that being the case shouldn't they, I dunno, maybe hire another person to help?!? At this point this is an abandoned project and we are currently looking for legal representation. 0/10 experience - would not recommend to my worst enemy.

Had a consultant come, very little info on the actual bath Reno, lots of stories that had nothing to do with what we wanted, then started trashing other companies, and got annoyed when he realized we weren't impressed with trash talk. Too expensive, walls, floor, 2shelves, corner seat,,over $8000.00!
No doors, plumbing, or safety rails! Waste of time!

They will get you to sign a contract and not tell you that you have 3 days before canceling a project. Do not go with them, they will authorize your card before even starting a project. The salesmanship are not true the managers are wrong. Do not go with bath fitter. Find someone who is honest and true up front and not say things trying to get over on you. They keep your down payments and don't want to return it. Talkkng about Arkansas law. They are a rip off..

My wife and I ordered a tub removal and walk in shower. Due to her cancer to make it easier for her. She passed unexpectedly am moving and selling home as is bath fitters won't allow me to cancel order and give a deposit refund partial or whole
Each division is privately owned so corporate can't help
Dealer in Kentucky I feel is being unreasonable

If I could give Negative star i would. DO NOT SHOP WITH THESE PEOPLE. They don't respect their clients. What is even worse there disabled clients. My job was started 11-28-2022 and just got finished. THEY DAMAGED MY JOINING BATHROOM. You will pay about 17,000 dollars for said bathroom. When asked for at least 1,000 Dollars off we were told no you have a contract. When we asked to talk to management WE WERE NOT ALOUD TO. Please do yourself a favor and stay away from them.

If I could leave 0 stars I would! Bathfitter installed our bath and hardware incorrectly and broke pipes. We did not know until the basement flooded right into the new sheet rocked ceilings and new LED high hats.
So they sent a plumber.
The plumber neglected to shut off the main correctly and left a slow but steady leak in a rarely used part of the basement.
This leaked and we did not realize until the concrete which is very porous could not absorb any more water. Needless to say we had a huge water damage and mold situation which required remediation at our expense.
We were instructed by the restoration company White Glove Restoration to leave the industrial blowers and dehumidifiers going 24/7 bc the concrete was soaked.
If we didn't we would have an additional (new) mold colonies growing.
This made our electric bill increase by about 100- to 120.00 dollars per month.
They refused to communicate with us.
We called corporate and we're told we had to call the franchise.
We did so to no avail.
So we called Ally bank who financed the service.
They were sent numerous emails, photos and video but decided the matter was resolved.
Of course, Bath Fitters nor the bank care.
I am paying the payments on time each month because I am contractually obligated to do so.
What are Bath Fitters' contractual obligations?
To provide competent and quality service, right?
Well, they are neither competent or quality service providers.
If I could attach pics and video here, I would.
Bottom line, Do NOT trust Bath Fitter.
They are not a customer service driven company.
Once they sell you they'll ghost you if there is a problem like a bad one night stand.

I'm picky as heck. I was involved in welding and fabrication for 43 year's so I can pick anything apart. Man the crew in Iowa did me right!

Discoloration on installed shower floor
Refused to come out to inspect

I was going to use them to redo another bath but as
Luck would have it found not honorable usinedd

Bathfitter tub to shower conversion Installed in July 2022.
Shower curtain rod hanger L rod too short. Multiple people back 6 times to 'fix' it!
Last visit by 2 people STILL not fixed after nearly a year on 06/16/2023.

They consistently keep sending the same short L Rod and apologizing about it.

Outside of that 'mistake' sales people were very pressing & didn't really consider what we were asking for!

My advice if you are looking at Bathfitter & see this AVOID! Expensive & not worth the money.
FIND ANOTHER SOURCE, OR HIRE A LOCAL PLUMBER & BUY FROM A LOCAL STORE!

Tanile the installer arrived on time did excellent quality work and thorough clean up. He had three hurdles to overcome involving space and the removal of certain tiles and he offered excellent advice on all and did all exactly to spec. The new tub and shower look great. I recommend Bathfitter as a less expensive upgrade than a full bathroom remodel.

The measurer told us to ceiling, they said layer I changed that agreement, which I did not, later they said measures were only to end tile area, which again was false, I never dealt with the rudness and bullying, so after some disagreement, I screamed, I had no control and no say, they did what they wanted, and without permit, they left me and the job, told me that I was wrong. That's a hoot, they mess up measurements, then blame customer for not completing what was agreed on, and promised. Quality plumbing, which was only thin plastic cover over the water lever.
No green board was used either, but beware what is told and what is completed is totally opposite.

Our salesperson measured our tub twice ( two different days) and that was not enough. The one day install is now ten days and counting. The shower header for the glass door and the door itself were short. Both items had to be reordered. Also no corner shelf was installed.

The fixtures are all not aligned with drain. I have a shower curtain temp so we can shower since it's the only bathroom.

The pic with shower curtain is where the glass door should be!

For the high cost I expected better service or at least compensation.

Installer cut wall surround crooked. 1/2inch gap where wall meets tub, ended up with a 1 and 1/2 inch beading of caulk that didn't stick. Then he used his finger to try to smooth it. They make tools for this. Supposed to put backing behind grab bars, didn't so they are just in green sheetrock. Cut up my linoleum cutting old shower base out and didn't repair. Very disappointed, I've done construction before with a new faucet and shower head there is less than 2 thousand in materials, do not pay more than 3 thousand for this lousy new shower

Public
Published review 6/7/22
The man that came to my house sexually harassed me by discussing his upbringing where his grandparents were nudists. I was horrified when he went on in detail discussing that he wasn't sure what was between his legs when he was young, so they put a little life jacket on him. I am completely disgusted and disappointed with this horrible company and had called them several times trying to get my money back, but they refused. So not only did I get sexually harassed, I never got a new bathroom or my measly $1000 back. I would NEVER recommend Bath fitter for anything. Thanks for literally absolutely nothing.

It's been 3 months since shower was installed, and they have yet to come back and install the shelving. Hot and cold hooked up backwards, first time using shower, the knob came off in my hand. There silicone caulk doesn't stick. Smeared caulking all over the walls and i can't paint over it because paint won't stick to silicone. Just an all-around terrible install.

All five star rating are fake bath fitters are trash there liars deceiving they will tell you everything you want to hear just to take your money dont do it stay away

Deserve negative rating. DON'T WASTE MONEY ON THIS PRODUCT. Ridiculously bad and unprofessional Installers from bathfitter franchisee. Bathfitter survives just by TV advertisements. All promises in ads and their Brochures are fake and far from reality. Their warranty certificate that comes only at installation has restrictive terms than promised through brochures and contracts. Totally unfair business practice towards the end user.
On the day of installation itself I complained major issues, like uneven corners, flexing noise, inconsistent wide gaps, uneven wide caulking, water pooling etc. Responses to complaints come as late as two to three months, that too after reminders. Four tech visits were just to give lectures that all those deficiencies are the company standards.
I am proceeding with a legal case through small claims court. Anyone wants to join are welcome.

We had a tub to shower conversion it only takes a day which was nice but way over priced, we also had the Wayne's coat put on the wall quite the shisty job lots of caulk and not a very good job, photos are even after they came back to fix, took 2 months of problems until it finally was fixed and just about as bad as it originally was, would not recommend. The caulk and the Wayne's coat attracts everything like a magnet. The shower stall has a curve to it so the water drains but you feel like your standing on a inward slope from both sides.

Buyer beware! IF you purchase a home with a Bathfitter update already installed, you are not covered for anything! The "lifetime" warranty is ONLY for the original purchaser (directly from the source) and any issues that may arise as the new owner are your problem. Rust on the shower curtain support rod that can ONLY be found at Bathfitter - replacement cost is twice that of any other retailer IF available. Tub liner not adhering any longer? Too bad. Thank you for your support of your product, Bathfitter. I will definitely NOT be using you again.