BathFitters

Buyer beware! IF you purchase a home with a Bathfitter update already installed, you are not covered for anything! The "lifetime" warranty is ONLY for the original purchaser (directly from the source) and any issues that may arise as the new owner are your problem. Rust on the shower curtain support rod that can ONLY be found at Bathfitter - replacement cost is twice that of any other retailer IF available. Tub liner not adhering any longer? Too bad. Thank you for your support of your product, Bathfitter. I will definitely NOT be using you again.

Tanile the installer arrived on time did excellent quality work and thorough clean up. He had three hurdles to overcome involving space and the removal of certain tiles and he offered excellent advice on all and did all exactly to spec. The new tub and shower look great. I recommend Bathfitter as a less expensive upgrade than a full bathroom remodel.

After final payment (and they charged us twice) communication is poor. Some aspects of the installation doesn't look professional. At least not for a 7K price. Would not recommend the Bathfitters we used.

Bath Fitters installer did such a good job remodeling my tub and surround. Dominic my installer had a tough time dealing with the bathroom being out of square and when he was done you would never know there was any problem. A true professional. I would use them again. Thank you Bath Fitters.

We love our new Bath Fitters shower! Tyson was wonderful to meet not only our needs, but our wants as well!
The installer, James, did a fantastic job of taking out our old shower and installing the new Bath Fitters shower! He was great to answer all of our questions & explain all that we needed to know. He was very professional, timely & cleaned up after himself.
We would definitely recommend Bath Fitters; great service, great product & great price!

We had a tub to shower conversion it only takes a day which was nice but way over priced, we also had the Wayne's coat put on the wall quite the shisty job lots of caulk and not a very good job, photos are even after they came back to fix, took 2 months of problems until it finally was fixed and just about as bad as it originally was, would not recommend. The caulk and the Wayne's coat attracts everything like a magnet. The shower stall has a curve to it so the water drains but you feel like your standing on a inward slope from both sides.

Took off work today because service from Bathfitters was coming out to do a shower for me. I called at 930 and ask the customer service rep. About technician coming out at 1030 she said they cancelled the appointment. Sorry I wasn't notified and no appointments are open today now. Poor business to customer relationship.

Thank you for the excellent service I received from customer service; and sales consultant. Most of all for the Installer Michael Mitchell. Michael arrived early but texted me to let me know. Michael kept me informed before and after the installation of my acrylic liner; to the newly installed doors and new walls. I could give Micael a "perfect 10" in customer service. Please let his senior boss Scott Osborn know. About Mi

This is our second, custom-made, walk in shower. We love the product that much.
We had to special order the wall length in order to keep the entire unit seamless. This makes cleaning SO EASY! The quality of the material, the installation and the friendliness of the employees keep us returning each time we buy and fix up a "new-to-us" old home. I will say that this time we had a major hiccup in communication (the store manager had a family emergency... these things happen). In the end, Bathfitters made it right by us with great customer service.

I've had Bathfitters back 9 times in the last 2 years to fix a variety of issues including walls installed improperly, coming unglued, leaks under shower door, and caulk constantly separating from wherever its applied. They do come to fix these things when called... at their convenience. The caulk issues persist but I'm tired of calling to make appointments.

Public
Published review 6/7/22
The man that came to my house sexually harassed me by discussing his upbringing where his grandparents were nudists. I was horrified when he went on in detail discussing that he wasn't sure what was between his legs when he was young, so they put a little life jacket on him. I am completely disgusted and disappointed with this horrible company and had called them several times trying to get my money back, but they refused. So not only did I get sexually harassed, I never got a new bathroom or my measly $1000 back. I would NEVER recommend Bath fitter for anything. Thanks for literally absolutely nothing.

I have told them once before I would let them know when I was ready. Still call all the time, called today to tell them take me off the call list and will see if that works. I almost worked with them but am annoyed they have called so many times, so told them nevermind. When I'm ready I will call! Supposedly they took me off the call list so I'll see. Now reading all the reviews I'm glad I didn't use this company!

Jeremy arrive right on time an was very courteous and accommodating. The installation was done quickly and efficiently. Looks great couldn't be happier.

It's been 3 months since shower was installed, and they have yet to come back and install the shelving. Hot and cold hooked up backwards, first time using shower, the knob came off in my hand. There silicone caulk doesn't stick. Smeared caulking all over the walls and i can't paint over it because paint won't stick to silicone. Just an all-around terrible install.

Barry was the installer for my new shower. He arrived early and finished before dark. He was very professional and did a beautiful job. He removed my old tub enclosure and installed a beautiful walk in shower with glass doors. I am very happy with my new shower. I would highly recommend Bath Fitters.

A few years ago, I made the HUGE mistake of having bath fitters put in a shower for me in the master bedroom. I paid over $7000. 00 grand for this to be done! I am supposed to have a lifetime warranty for all the completed work that has been done! The calking comes loose all the time; I had had to have these repaired countless times! At least 4 times over the past few years. Now today I call 10/31/2022 to yet again have the calking repaired. Now I'm being told that there is a cost for this! $250.00 for this repair to be completed. Where the HELL is the lifetime warranty? Not my fault or problem bath fitters is incompetent of doing quality repair and or remodeling work! This is completely WRONG! This is FALSE for bath fitters to offer a supposed lifetime warranty, then to back stab and not honor it! If I am forced to now pay for repairs caused by improper work, I DEMAND my money back! ALL OF IT! I have also taken legal action in this matter also!

Kimber Whitman
*******154

In January I ordered two bathrooms in my house to be redone. Late February Bathfitters came in to do first Bathroom and I could not be happier with the result My second bathroom was to get started today. I was worried with the covid virus they may cancel. I called them this morning to find out if anyone was coming to start the job I left a message asking someone to call me to let me know what was going to happen, I never got a call back. I'm annoyed! A huge business never called to tell me the job was cancelled due to this virus and that It would be rescheduled. I don't expect them to give me a new date with this uncertainty we are all living with. A Call back would of been appreciated I called the guy who sold me the job and he told me the company was mandated to stop working and that I will be getting a call about the cancellation. Again I never got a call. When this pandemic is over. Will they call me to schedule a new date or will they just show up one day in the future.

I called bathfitters to change out my existing tub to a walk-in shower. Looks great. But the design of the shower doors is backwards. I called the guy out that put in the unit and he told me that that's the way they are... He told me to tie a string to the loop on the door to use the correct door. WTF!
The way it's designed you can't use the handles on the doors that have the seal. I'm not done with this... whoever designed this should be fired!
The photo shows the outside door that seals... notice the handle. If you get into the shower, you have to push the door closed with no handle.