BathFitters

Shoddy workmanship. Rude and insulting customer service personnel. Shower glass poor quality and impossible to keep clean

I was expressed with the concern for safety reguarding my daughter who has special needs. She loves her new tub and is confident getting in and out.

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Everything was done in one day. Brandon was great and I love the way everything turned out. I would definitely recommend Bathfitter.

Here is my experience:

I had someone come out and give me an estimate on a new tub. I knew the estimate was kind of high but was ok with it due to the convenience. A few days later the sales person came back to my home uninvited and I was watching my 12 month old child. Keep in mind I work two jobs have a pregnant wife and a small child to support currently. I signed the document quickly as he said it was just a minor addition to the job. The next day I looked at the change order and it basically explained that they would have to break my ceramic shelf (1 of 2) and replace it with a smaller plastic shelf with some type of sheething to hide the damage to to the underlying tile. It specifically contained written in verbiage including not responsible for cracked or damaged existed tile and may leave unfinished edges. Just what you want to hear adding hazards to your tub while you will be having babies and toddlers in there. I called the sales rep the next day and cancelled the job.

I waited a few months and never received a credit so I called back. I eventually got the owner on the phone who said I am out of luck and they were keeping my $425 deposit. Meanwhile I did not place nor knew of any deposit. The contract does not specify the deposit amount and I paid for the entire job initially. In my opinion it is really pathetic to pay $1700 to have a cover put on your tub then when the company realizes that they cannot do the job as specified they try to get you to cancel so that they can take the deposit. No person in there right mind would allow someone to come in and damage there bathroom and charge them $1700 for it. Futhermore, I called right after getting the change order and the owner would not honor the 3 day cancellation policy because it was not 3 days from when I originally purchased the service but it was 3 days from when I received new information about what the job entailed.

The contract also states that deposit only applies to custom items and I specifically asked the sales person something to the extent that how could I know that this tub would fit exactly over mine and he responded that this was a stock tub. Up to this point the owner is staying stubborn and not even recognizing that people do not want hazards installed into there home.

On Jul 10th, we had a sales rep come see us, gave us a quote, and we signed a contract for a shower stall refit. She took measurements, and told us we could expect a tech to begin the installation in 2-3 weeks.,
On Aug 3rd the tech came and ripped out the old shower stall. Only then did he realize that they had ordered the wrong size shower base. He told us that it would take about three weeks to get the correct size from the factory in Canada. So no shower available to use.
On Sept 2nd, the tech returned with the correct base, and installed the base and surround. He told us it would take about two weeks to get the glass in to finish the installation. So still, no shower. On Sept 23rd, we were called and were told the glass was in, but could not get an appointment to have it installed until 10 days later. So, another month went by.
On Oct 2nd, the tech returned and finished the installation of the glass.
Therefore, we were without use of this shower for a total of 8 weeks. I contacted the dealership and requested a discount equivalent to 15% of the total price as compensation for out inconvenience and loss of use, The owner/ manager flatly refused and only offered us a discount that equaled 7% of the total price. I considered this an insult. I. attempted to contact the corporate headquarters a total of 4 times. No one would respond to my emails, or talk to me on the phone. No one would return messages left.
The product we got is satisfactory, and the tech did a great job of installation. However, I would recommend you using a different dealership than the Clearwater, Fl one if you want a timely job done. And I was very disappointed with the Customer suppport from this company.