Bark BoxReviews 124

Bentley, my cockapoo, gets so excited when his Bark Box arrives. It is full of treats which he actually loves. He is very picky and I have a shelf full of treats I have purchased that he refuses to eat, but he loves the ones in the Bark Box. He enjoys every toy, and I am amazed at how durable they are. The ones I used to buy in the store lasted less than 5 minutes, but he still has every one of his Bark Box toys. I get packages from Amazon every day, so he really gets excited when his package arrives. DEFINITELY A BIG HIT!

I bought my pup a Bark chew toy and he went through it within a week. I got ahold of their customer service and they recommended a toy. He received and is a happy boy. He is an extreme chewer so I will stick with these toys. I will pay a little more but they stand behind thier guarantee.

Charged multiple times for who knows what, none of the charges were even for the same amount. Only wanted the one month subscription to see if it's even worth it, and yet I'm getting charged multiple times? They won't give me a refund or even explain what the charges were for and I haven't even received my package and the tracking number is non existent.
They're charging me for another month, and they won't cancel it because it's in the warehouse being processed. Like cool, cancel it and refund me and stop processing it. How hard is it to say hey don't pack that.
I would love to show up to the warehouse and deal with it myself.
Don't order from here unless you want to overpay, get charged for random things, and not receive your parcel. But they're "sorry". What an absolute JOKE. (Also, the price that they say you're charged won't match what they actually pull from your credit card)

DON'T GET THIS SERVICE! My dog doesn't play with the toys they send. I get four toys a month and can't cancel the service! I have a load of toys laying around not being used. I can't return them and I can't cancel the service. You are locked in for a year. All this money wasted. My dog wouldn't eat the treats and the powered crap they used to send until I stopped that part of the service. $30-$40 a month for toys and treats that are not being used. WASTE OF MONEY AND WASTE OF TIME!
UPDATE: after reaching out to BarkBox again they agreed to cancel my subscription.

BarkBox is an absolute delight! Ordering is simple, and the delivery is prompt. The selection of toys and treats is excellent, and my dog goes crazy every time a new box arrives.

First off it is a bit expensive, but the toys and treats are really good and are creative. My dog loves them, and while he chews up almost everything else he gets his mouth on, he does not chew up the toys, he takes care of them. This means that I got 12 boxes of toys and treats but he did not destroy the toys, so I have a large storage box of toys and do not need anymore. When box 12 arrived I was relieved only to get a notification Paypal had been charged for another box. I called the company to be informed there was an Auto ReNew in my account so I will be receiving 12 more boxes and no I cannot cancel. I was told where to find it and de-activate it so I was not renewed again next year. I was told I could modify the boxes so I could receive just treats. When I tried the only thing I could not do was stop the toys. I could add more toys, I could remove treats, but I could not remove toys. I chatted again and was able to reduce to a smaller / cheaper box, but could not cancel.

Tried it at first as an easy way to treat the dogs, now the dogs thinks it's Christmas time once a month they get so excited when the box delivery comes. Toys are good quality and the food is customizable.

Well I have no chief complaint about their product I do have a gigantic complaint about the company themselves. This is a subscription that is extremely difficult to get out of. I've tried canceling 4 to 5 times now and they keep renewing against my consent and keep charging me. I don't suggest you get a subscription unless you plan on paying it for a long long time..

My dogs literally shred the toys within 10 minutes and I have the super chewer box. My other dog chipped her tooth on one of the bones. I wish I knew how bad quality the toys were before buying a year's subscription…

I was just trying to check out the site "exploring" and accidentally press the wrong button and end up order this box that I was not trying to order and the next thing I know I'm getting an order of stuff that I don't know what the he** it is and then want give me refund and no return to donate it to a local animal shelter 29.95 for Shi* I don't want and then gonna give another box for free stop from complaining on them I'm keep doing it until I get my money back

My dog Max recently passed away. They immediately gave me a refund for my last box without me asking. I was just cancelling due to his passing. They also sent me sympathy cards and an artist drew Max on the card. Very caring company, they even followed up to see if I was ok. Max loved his barkbox and would open them every month with such excitement. Thank you Barkbox for caring.

My dog loves it and he's a bully so for those who know they are aggressive chewers he tears through everything. But has not been able to tear up their toys. I'm so shocked he's tore up every toy I've ever gotten him till now. The treats he didn't like so much but he's a fat kid that likes ppl food so didn't expect him to like their all natural treats. I think it's a great investment but I've only had one box so far. Also the customer service was excellent!

For months I have sent emails demanding that my subscription be cancelled. The Super Chewer toys are as hard as concrete so my 85lb Lab wants nothing to do with them. I will now contact the FTC and Attorney General of NC.

KW

Very careful with the barkbox, it is over priced, the tracking system is terrible, boxes are often lost in transit it's a pain to try to get a credit on your account and when they do it's not for the full amount, and if you do not mark that you do not want an auto renewal they automatically charge you $38 on top of the first box at the end of every six months buyer beware

They dupe you into a subscription that you did not want and refuse to refund you. Do not do business with this disreputable company

I wanted to change my subscription plan and used the chat option in their app and I had the best customer service experience I have ever had with a company! Not only did they easily change my subscription but after chatting about our dogs they sent me two free bags of treats! The first box was a toys only box and every toy was great. Very good quality and my dog loved every single toy!

I was really excited about getting the bark box for my dog. It was themed around Harry Potter. I'm a huge Harry Potter fan. When the box arrived it had three toys. I was under the impression that I was getting a Harry Potter shirt free because of the add. Well no where did it say I had to sign up for a 6 or 12 month subscription to get the free shirt. So now I'm sitting here with three toys and no Harry Potter shirt for my dog. I even had to tell them the size clothes that my dog needs and it asked for her name. I reached out to the people and they basically told me that it said I had to subscribe them. I told them that no where in the add it said that. Needless to say I will no longer be a bark box subscriber and I wouldn't not recommend this. The costumer service is rude and not helpful at all. What a waste of $50.00

Not only is the box a rip off but customer service needs major work.
They charge you 21 days in advance and can't tell you why. Takes them 3 weeks to send a box? Cheap toys... gross treats... don't waste your money, Pet Smart has more for a better price and quality.