Bark BoxReviews 124

So we tried the Bark Box. Worst dog toys I have EVER seen. Every single toy is fabric. All plucked and shredded within a couple of hours. No rope toys or real chew toys. Constantly picking the threads our of Cuffs mouth trying to insure he doesn't ingest the threads. Threw the toys away. We feel robbed and cheated. You should be ashamed of yourselves. Never again.

Be really careful when ordering these. They make it almost impossible to cancel. Quality can be good to Fair.

I have been emailing and responding to Bark Box emails stating that I want to cancel my subscription. It is NOT EASY TO CANCEL SUBSCRIPTION. I deleted all my credit card info since I couldn't cancel subscription from "my account" nor the "dashboard". I've been trying for weeks now. I just received another email today that my credit card info needs updated because "my box is packed and ready to ship". It SHOULD be just as easy to cancel as it was to order. I did receive 12 months of boxes and my dog didn't like 90% of treats. She loved the toys but now her toy box is overflowing and I WANT TO CANCEL MY SUBSCRIPTION! It should not be this hard to cancel!

Only includes their automatic renewal in the terms of service (would take hours to carefully read). Will not cancel or refund even when yup contact them same day and request it. Does not remind or notify you of an autorenewal coming up. Does not make it easy to find cancel auto renew button.

Finally, super chewer not worth it - dog destroyed everything they sent or lost interest very quickly.

10/10- The creativity for each box is incredible. We LOVE the little stories and wittiness of each box. Our first box had "hard" chewer items, as it was a trial for us- Barkbox understood that. We changed the chewer to the max and they accommodated with ease. They emailed us about a hazard toy we received and said they'd replaced it, they did just that free at charge. We love it thus far. Thank you BarkBox

First off, they take the liberty of making your subscription auto renew. It sure sounds like it's a one and done purchase, but it's not.

Second, they done allow any refunds or replacements. They cheerfully tell you to donate it if your pup doesn't like it.

Third, I ordered one towards the end of November because I wanted it here by Christmas. I've now received 2 bark boxes within the first 2 weeks of December. I wish I was joking.

Fourth, I was polite and respectful with support. They gave me a generic response that didn't help. While I was typing, I received a generic "well it looks like you don't need anymore help, bye" message. They know they are sneaky and I'm sure by the low stars that others have been having issues.

Finally, you get 2 toys that maybe cost $5 total and treats that cost maybe $20 today. I usually never leave a review, but I'm out $100 now because they hide behind the disguise of a fun loving doggo company. They will gladly take your money knowing full well that once you receive that 2nd box, they get to keep your money.

I'm hoping that this company continues to get trashed. It truly is corporate greed, wrapped up in a dog collar.

Rip off! Buy one year subscription and get $100 gift card? Sounds good on paper.Okay I'll bite. Go to spend the $100 and there's literally NOTHING in stock! 90% of everything is SOLD OUT? Yeah, right, thanks for nothing. Rigid and rdiculously petty business practice. It's evident barkbox is headed towards their eventual doom. Don't fall for their double talking tactics. It's all smoke and mirrors.

Not worth the money for the toys. Basically the same toys every month and they seem to be getting cheap with production. The treat bags have less in them and some have gotten smaller. If you have an issue, like double charging your acct, their customer service is useless. I ended up having to dispute the charges and cancel my card.

Their services are c***Their stuff is garbage and they rip money out of your account without your knowledge. And then it's impossible to get ahold of anyone. Don't do business with them!

I have no issues with the actual box and product but if anything happens with you not receiving a box or a shipment that isn't your fault customer service will not do anything to help and will be cynical. Horrible experience and for that alone I am canceling.

I had a bark box account and everything was great, including customer service whenever i would leave a review that my dog did not like certain toys. One day (after already paying for a box) i was kicked out of my account and contacted customer support to ask if i would still receive that box as i had already paid for it. I created a whole new account but used the same email since my old account had been completely deleted. After talking to someone they said my old account never even existed so no i would not be receiving the box i had already paid for. At this point i wanted to get in contact with someone higher and i received an email a week later that my box was in fact still being shipped and that because of all this confusion my next box would be free. Well next box comes around and i was still charged for it so i contacted them again letting them know it was supposed to be a free box and sent them screenshots of the email and I was refunded. Well now its near the end of the month and my box has not even been shipped out. So yet again i contact them asking why i received a message " We're taking a bit longer than usual to ship your box, we'll make things right if your order doesn't arrive by the end of the month." so i just wanted to know when it would be shipping. The person i talked to said it was guaranteed to be DELIVERED by the 26th. So now its 2 days past the 26th and i still have that same message popping up. So AGAIN I have to contact them to see what is going on. Well this time they tell me basically that my package was never going to be delivered because it was stuck? I asked why i wasn't offered this the week previously and they said replacements didn't come out until today. So they have set out a replacement and I will now be seeing if i actually receive this one. I honestly don't know if i want to continue. My dogs absolutely love the boxes and it makes it easier on me with toys and treats but now its just getting frustrating. Ive also let them know in the monthly reviews at least a few times that my dogs absolutely will not play with the plain rubber toys (unless they are treat dispensers) but that they love the nylon bones and fabric ones and they have not responded or updated that yet. Although my dogs LOVE the different treats they get, i feel like the bags are pretty empty. Of course i dont expect them filled to the tippy top but unless i break the treats into tiny pieces they don't last very long. Overall… im just conflicted on if i should cancel or not simply due to issue after issue but again my dogs do enjoy opening the boxes and playing with toys.

I have a KGSD she loved her August box so I gave them a chance! Her September box was supposed to be delivered the 26th it is the 29th when I am writing this. They told me they would give me October free, I waited and today still says arriving the 26th so I asked for a refund seeing how it's almost October! The agreed and said I had to keep my subscription to get o October free which I understand, but I sadly unsubscribed cause I don't wanna pay for something that's not getting delivered on time! I do appreciate them doing what they can to make it right but I just can't see staying when I am not getting them and I do know they have lots of orders to fill but mine has been saying the 26th and still no updates on where it's at!

Guess I should have read the reviews first
Photos of beretta with her first box!

I have a 12-month subscription and my boxes have been coming later and later each month and spending more and more time in transit. Because of this, I was debating whether to cancel my auto renewal at the end of the 12 months - which I really didn't want to do because my dog loves the toys and treats, but I was tired of the uncertainty around when our shipments would arrive. I decided to reach out on chat to provide feedback about the shipping and to let the company know I would not be renewing if the shipping issues continued for the remainder of my subscription. I then logged into the app to discover that the agent had canceled my subscription effective immediately. Why? I had been very clear that I was giving feedback, not asking to cancel. I reached out on chat again and couldn't get anyone to respond. Finally, I reached an agent who restarted my 12-month subscription, even though I previously had 3 months left. I then ended up in a back and forth email nightmare with the company trying to get my subscription restored so that it would end when it was originally supposed to - which lead to literally every agent misunderstanding what I was asking and, right after one agent fixed my subscription to end when it was originally supposed to, another one canceled my account a second time after informing me they have no plans to improve their shipping. The only way to receive my next box and all the add-ons in my order was to restart my subscription AGAIN. I'm now back on a 12 month plan instead of having 3 months left, AGAIN, and they didn't even want to honor the free month they had offered me for literally hours of back and forth messages and hassle. I really don't understand this company at all. I've been a great customer, I order a number of add-ons every month, I have a Bright subscription and a food subscription, and yet for some reason, Bark does not seem to want or appreciate my business. A note to anyone who wants to cancel and has been unable to - just tell them you want to give feedback about shipping and they'll cancel you on the spot.

I DO NOT RECOMMEND THIS SUBSCRIPTION. I tried to get one box just to try it out, I got automatically subscribed and could not unsubscribe for the next three months. I tried to call and make sure I was no longer subscribed back in April and I am still getting charged and receiving the boxes in September. They continued to charge my account for the following three months after they claimed I would no longer receive them. I've lost about $250 to this company and I never wanted more than one box to try. Will never subscribe again.

We joined the bark box club for our puppy. The treats sent were not suitable for puppies & when I contacted the Co, I was told I had a 12 mth subscription. She assured me the treats were for puppies, yet the package said different. Choking & digestive issues are not something I want to pay for. They overcharged me (confirmed on other sites) for the free inflatable water hydrant, just to cancel my subscription. Lousy customer service & do not recommend!

Bark Box lures its customers by showing all the cute dog toys and saying "if you're not happy with toys we will replace and will customize to what your dog likes"… what they fail to mention is can only upgrade or change the box subscription ONCE. If you don't like the "super chewer toys" for instance and wish to go back to original bark box they will require you to cancel and restart a WHOLE new subscription. BS. Just a way to make more $$$ They could care less about customer service or "customizing" This is the hard plastic toy I got that they promised would not be sent in his box again! I cancelled it all together …

I'm not a fan of companies who force people to buy their products, even if they aren't happy. I wrote to Bark and said I wasn't happy and now they are making me pay every month for the next six months - even though the chew toys don't work for my dog. So I guess I'm wasting money as well as filling up landfills. Great.

I paid for 6 month subscription of bark box, and the toys were usually good quality. My dog (10 month golden retriever) didn't like any of bark box's treats or chews - I usually got same pumpkin flavor chew. We switched to 3 toys and 0 treats, and she enjoyed the box more, but it's took SIGNIFICANTLY longer to arrive (typically end of the month). Not worth it in my opinion because I could by the same toys for her myself for less expensive.

I would give Bark Box a negative review if I could, just like someone else said. I ordered a bunch of their products, toppers, because one of my dogs suddenly decided he doesn't like any food...and I put them on a subscription, because I thought this would work. But, surprise, he didn't like the toppers either.

I went to cancel, and you can't cancel the subscription yourself, you have to contact customer service. I did, and "Jean and Bilbo" (oh, so cute, they let you know about their dogs, so maybe you won't cancel?) got back to me and wanted to know just exactly why I was cancelling. She said at the end of the email, I should realize, the subscription was not cancelled until I responded. I responded angrily, telling her to just cancel...I wanted it canceled, and that's all the info she needed. She refused, sending me another note, saying she really needed to know, and would not cancel until I responded.

I will never order from them again, and advise everyone to steer clear.