Bark has a rating of 3.1 stars from 1,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Disgusting! As a pro MakeUpArtist I signed up for clients and was told to buy credit to use the platform for £44.00 including £7 tax which is 60credits to contact any leads! The employees are rude and management is even worse for the brand. Will advice customers to choose Bidvine as it's more trustworthy. Still trying to get my refund and it's just going to drag
I had a positive experience with Bark. I uploaded details of my request, and within 24 hours, I had received contact details for a company who were able to assist me with my request for social media marketing.
Hi there Felicia,
Thanks for your review,
We're so glad to hear that we could help.
Kind regards,
The Bark Team
Although, I received contact from one provider, unfortunately I was unable to uptake the offer as it was too far away for my circumstances as I have no transport available. I did input in my finer details at the start that I required 1-1 tuition at home for my son or at our local school in Malton North Yorkshire but there were no local matches available.
Hi there Donna,
Thanks for your review,
We're sorry to hear that we couldn't connect you with more local professionals.
We do aim to get each request 2 - 5 responses however unfortunately there aren't always this many professionals available.
If you need a service provider again in future, just login to your Bark.com account and place a new request.
Kind regards,
The Bark Team
Bark recommended four companies to clear 30 years of moss from off my roof tiles. One replied "No, thank you." Another, RDP Jet Clean run by Zoltan Nagy, replied "Yes, please" and came that morning to look at the job... not an easy job with at least five dormer windows. After a very thorough examination with a camera on an extendible pole, he gave me a very fair quote which I ultimately accepted. Zoltan promptly came after the weekend and proceeded to carry out a very thorough professional job in stages: scraping the tiles using a specifically shaped template; soft brushing off all the moss; then spraying the roof with an algol moss biocide. He worked VERY hard and did a truly EXCELLENT job. So, thank you Bark, and THANK YOU, Zoltan. Both to be highly recommended *****
Hi there Howard,
Thank you for your review,
We're very glad to hear that we could help connect you with this roofing company.
Kind regards,
The Bark Team
FRA ASBESTOS — Great company Joe was amazing from start to finish. He was more like a friend and couldn't do enough to make sure all was safe. Great price quoted wasn't cheapest but got best vibes from him. Fast, friendly and efficient. Thank you Joe
Hi there Brendan,
Thanks for your email,
It's great to hear that we could help connect you with this company!
Kind regards,
The Bark Team
The van man I found on bark, Zaff of courier crown ltd was brilliant, but he contacted me directly. Zaff was one of the friendliest, most helpful people I have met he was an ace van man.
The bark website had lots on there and I found the search results a bit overwhelming in the way they were presented, also it wasn't clear how to get in touch with the tradesperson directly, so once the search was done I didn't know the next step but like I said he phoned me and we negotiated, so it all worked out. Thanks for putting us in touch bark
Hi there Jan,
Thanks for your review,
It's great to hear that we could help connect you with Zaff.
Kind regards,
The Bark Team
Shoutout to NC Handyman Services, Thank you again for assembling all the items I needed to get assembled ( King Size Bed, (2) Nightstands, Dresser, Coffee Table, Bookcase and Mounting Two Televisions my walls (55" & 65"). Ed the gentleman who assembled everything did a great job and was very professional and efficient with his work also got everything done in a timely fashion and in ONE DAY! Thank you once again I Highly Recommend you use this company they are affordable and convenient and the work shows for its self.
Hi Markus,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
I employed Simon Loades to decorate my newly fitted kitchen and bathroom. I found him very professional in his approach to his work and his price was very competitive. I would recommend him and his work.
Hi Rosemary,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
I am disgusted with Bark.The gardener who they recommended was a disaster.He made a complete mess of my garden. Charged me £2560 and the job is a complete disaster.I told him I was not happy with the work and that I wouldn't pay the rest of the money until he left the garden the way he said he would. Him and his workmen intimated me as I was scared of them I paid up.I've contacted Bark today and they didn't want to know.They wouldn't give me any information regarding the firm.So people in theGateshead bewareAll I know is that the firm is called Property Care
Hi Bridie,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I worked with Paul Ayoub of Digital Video Productions and he did a video shoot with me. I needed video for updating my belly dance website. Paul was very professional, prompt and delivered a fantastic video product for me. I actually received 5 videos after the editing. I'm so happy with the videos, and can say I am a raving fan of Digital Video Productions. Paul made the process so easy and I'm so glad I found him.
Zohar - Belly Dance Sarasota
Hi there Sindy,
Thanks for your review,
It's great to hear that we could help connect you with Paul.
If you would also like to leave this professional a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
Video sent to Keith of work and trees to be cut and quote of 700-800 approximately given. When the 3 of them arrived the new price was 1350 from Keith and we accepted it and unfortunately did not barter. They planned to be with us the next day as well probably. We considered the long journey and 3 men working for 12 hours and acceptedbsnd probably the next day.
Unfortunately Keith left about 4: hours later and the 2: remaining finished about 2-3; hours early. Keith wasn't there so we handed the money agreed cash over at 6pm. Sorry we didn't barter the price and ask for a receipt.
Hi there,
Thanks for your review,
We're glad to hear that we could connect you with a professional who could help.
We provide public profiles for all professionals on our site, so we would always advise checking reviews and details on companies before hiring. You can leave this professional a review of your experience here too. If you would like the professionals contact details again, or if we can help any further, please email us at team@bark.com.
Kind regards,
The Bark Team
Automatically billed me, when I complained 10mins afterwards when I realised the error they refused to give me my money back. They have also not responded to my request for my details and to speak to their GDPR officer. Closed my account after I complained and "bought" leads
Spam email, poor customer service. Avoid at all costs.
Hi John,
We did reach out to speak to you about this but you did not respond.
We will always refund unused credit packs, but we cannot refund used or partially used ones as we cannot retrieve the online marketing already carried out for your business.
Our Customers Success Team cannot deal with legal enquiries so please do send your letter to our legal address:
40 Eastbourne Terrace,
London,
W2 6LG
Kind regards,
The Bark Team
Renae contacted me within minutes. Listened & asked pertinent questions. Provided effective information. Honestly, it was the most reassuring solution forward help. Without hesitation I recommend bark.
Hi Annette,
Thanks for your review.
It's great to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
They terminated my account after I complained about bait and switch tactics and gave no refund. There is nothing in their terms or policies to justify this. Stole $160 from me, don't be next.
Hi there Randy,
We're sorry to hear that you have had a negative experience using our platform. We did reach out to you to try and resolve your issues but you declined our offer.
We are able to provide refunds for unused credits - please email us at team@bark.com and we can see if we are able to help.
Kind regards,
The Bark Team
They say your promo credit pack of $160cdn will get you about 10 lead responses. Well after I paid, turns out that is only 4 lead responses. Classic bait and switch. I called to complain and ask for a refund, very frustrating conversation as they tried to justify. They didn't like my complaint or tone and terminated my account and no refund. $160 stolen from me. Nothing I can do but warn others. They are not local despite their local phone number, based in London.
Call themselves cleaners could have done better myself if I was not disabled in dispute with them. Bloody disgusting. Just a few photos
I cannot get the confirmation email to show sorry
Hi Sharon,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I was desperate for a good photographer. I chose 3. One responded within 15 minutes. She took the most amazing pics, is a really great person with brilliant ideas. I'm beyond impressed
Hi there Charmaine,
Thanks for your review,
It's great to hear that we could help connect you with this photographer.
Kind regards,
The Bark Team
BARK in Australia is a total scam as far as Real Estate Photography goes.
Over time I have tracked consistent patterns that clearly indicate that this business has a high percentage of bots, the lead generation is extremely poor, trying to connect with a lead is against the odds as most don't even engage.
Friday is a busy day! Drone Photography Locations are mostly in 'No Fly Zones'!
The same potential client names reappear with consistency wanting to engage your services!
This UNBELIEVABLY CROOKED BUSINESS always WINS it can never lose.
The leads are not genuine, the leads seldom respond & Bark will not Refund a Credit.
A DECEPTIVE BUSINESS MODEL THAT IS NOTHING OTHER THAN A SCAM CATEGORY!
Hi Kim,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Excellent workmanship, extremely accomodating, professionl attitudes, expained details of the job that needed to be done, fast, yet reliant work. I'm glad I was home to meet these wonderful fellows (Andy and David). I will certainly use them again if needed and I will recommend them to anyone I know. Great job guys!
Hi Debra,
Thank you for your review.
We’re very glad to hear that we could help connect you with a professional through the platform.
If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
I purchased their starter pack, under the auspices of a "Get Hired Guarantee." I didn't get any traction from my first set of leads, so I took advantage of their so called guarantee. True to their word, they refilled my original credits. I then reached out to more potential customers. All told, I reached out to 16 different customers. No work. Only 2 actually even reviewed my profile. I reached out via email, text, and phone. Nothing.
I then messaged support. Their response to me was that they don't "guarantee work" - which seems fair to me, except that it flies in the face of their "get hired guarantee." It's one thing if people checked me out and hired someone else, but their leads that cost 25-30 dollars should lead to at least being viewed.
Their leads are a joke. The Guarantee is not a guarantee. I should have gone with my hunch in the other reviews and ignored them. But their Get Hired Guarantee is an outright misleading statement. It's dishonest statement. Stay away.
I'll be filing a complaint with our consumer protection service. I know what their fine print says, but to publicize "Get Hired Guarantee" and then to tell you they don't "Guarantee Work" - they can't both be true. I'm also going to try and find a class action lawsuit.
Hi Kenneth,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Proceed with caution - very very greedy with their lead credits. Used to be averagely 4 credits but recently for same type of lead (wedding) they have not only increased their lead price across the board but now expect us to pay 7 or 10 credits for a lead! The leads give little or no useful information so very easy to waste credits. Better platform for wedding suppliers is Add to Event. Excellent value and highly professional. Deffo not greedy!
And don't waste your time completing the BARK "surveys" - they are an absolute "crock" and waste of time. BARK IS ALL ABOUT THE £ and to hell with customer/supplier service.
Hi Verna,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team