177 Reviews From Our Community
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£136 was taken from my bank account through Bark which was fraudulent. I had not bought any credits. Someone had used the account and purchased these credits. They also used some of them. Bark would not refund this money but only suggested I use the remaining credits. I had already made the decision not to use the company anymore so the remaining credits are still there. I had to remove my bank details from the account. I have open a case with the Police about this and spoken to Trading Standards and still they won't refund the money let alone investigate the fraud. I will not let this drop out of principal and urge anyone not to use them. Sooner or later you will have a bad experience with them and cost me more money than I earned with them, apart from the fraud.
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Sending out proposals, chasing, calling does take a lot of time in any case when you are trying to get new business. However, in the case of leads supplied by Bark, YOU WILL BE WASTING YOUR TIME.
1. The leads are of very very poor quality
2. I spoke to two customers who said they were getting paid to pretend to want a website and they weren't really interested
3. Bark tell you you respond to a lead within mins. We did that on 7/10 occassions and ZERO results.
Bark is a con. They tell you will get your 'money' back but really all they do is give you the credits back. Now if those credits didnt get you any business in the first place, why are you going to waste your time again?
STAY AWAY FROM THESE - YOU WILL LOSE YOUR MONEY.
- Helpful? Yes 8
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Hi, I have been sending out Responses, Emails and Phone calls and I have YET to receive ANY Replies!
I may have share my results on social media. So far it has been a horrible experience. Once my "Points" run out, I am done.
Regards,
Eddie Connell
EWC Designs
http://ewcdesigns.com
- Helpful? Yes 4
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Leads: Majority are not serious to book or invest. Many don't respond. It's free for them to request quotes but they don't know how much it costs the business owners. Out of 10 contacts, we had one successful lead book with us.
Tips: don't contact if lead is more than 4 hrs passed, don't contact if they don't have a date or unsure on certain items, don't respond if they have no set budget. Do call them immediately once u send your information
Overall, I would put this site on the lower end of your advertising criteria. Use your credits wisely and read the full description of how serious the lead is. Keep in mind they get multiple quotes and many times forget to close it if they picked another company.
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For instance they are advertising a garden wall in West Sussex and the telephone number is for new Zealand.
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BARK need to up their game. They need to charge their customers to post valid jobs. Over 80% of jobs are fake and from people 'searching' the market.
Absolute waste of time
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Service providers are totally in the dark as to what to expect, and much of the time, the lead is falsely representing their interest in support. At times it's even been a competitor looking to see what the competition is doing.
Most leads are also poor, and simply "browsing", so much of the information they are providing isn't even in alignment with their true intentions on the site.
In addition, leads don't receive your notifications, or find no value in the platform, and close their request within hours or days of opening it, without ever replying to you. I know, as I've been tracking this systemic issue. I send a message, I call and text a few days later, I followed yup with email - the lead ghosts off the platform, or says they'd already found someone outside of Bark. It's insanity.
I could say more, its been a horrible experience, and honestly don't bother dealing with their team! They basically just cut and paste the same policy response!
- Helpful? Yes 5
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The Bark qualification of opportunity is appalling, doesn't ask the most fundamental questions, yet allowing prospective customers completely ridiculous expectations of cost.
Their "professional" option fails to put your business in the list shown to enquirers of a service.
Then their special offers are marketed with false advertising in respect of discounts.
- Helpful? Yes 3
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As for the site, I joined three days ago, I spent 50 pounds, spent hours replying to potential customers requesting a quote, I had the site stealing another 57 pounds and I've got nothing and as for their claimed of hired guaranteed or your money back. That's nonsense. They automatically take money from you therefore you end up paying even if you don't want to. By the time you realise that the auto top-up activated when you bought your first packet of credits is too late. Even if they refund the first purchase for lack of customers they still pocket the 57 pounds they take from you the second time round.
To date, I can safely rate this site as a SCAM. Don't fall for it. Steer clear.
- Helpful? Yes 5
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Some leads are fake and made up by bark to get sales!
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The only response I got was that "we have been around for 6 years so it can't be that bad" - Lots of scam artist have a long career. This is one of the best scams I've seen in a long while. I'm sure they will still be scamming 6 years from now.
- Helpful? Yes 2
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Customer Questions & Answers
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Hi Jim, I work for Bark.com so thought I would weigh in. Bark.com is a legit company. We are an online market place which connects customers looking for services with professionals who can provide those services and we currently operate in the UK, USA, Ireland, Canada and South Africa. I would encourage you to check out of Trustpilot reviews at https://www.trustpilot.com/review/bark.com If you have any questions feel free to contact our friendly team by phone or email: team@bark.com
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Hi David, Check out our Trustpilot reviews where we currently have 14,282 reviews and a 4-star rating. Bark.com is a lead generation company and as such, we provide companies with the means to reach out to potential customers. Unfortunately, we can't guarantee business as ultimately the decision lies with the customers as to who they engage with or hire. And lead generation is competitive. Only one business can be hired, so for every professional who managed to secure the business, there will be those who haven't and want someone to blame. Typically professionals on Bark.com will secure 1 in every 5 leads they respond to and our leads are priced with this in mind. We want professionals to succeed, make a return on investment and continue using us. Lead generation is certainly not for everyone but its a great marketing tool if used correctly, one that can help grow your business. And Bark.com is the largest, we have 1000's of successful professionals who rely on us to secure new business and currently we operate in the UK, USA, Canada, South Africa and Ireland. We have a great customer success team on hand 7 days a week, who want to help professionals succeed and who have great advice to give. We offer every new professional our Starter pack of credits, which gives you enough credits to respond to about 10 customers, comes with a sizable discount of 20% and our 'Get Hired Guarantee' which protects you in the event you've been unsuccessful in securing any business after using theses credits and allows us to add those credits back to your Bark.com account giving you a second chance. Ultimately I would encourage any business looking for leads to talk to the team here and make their own assessment. If you have any questions our customer success team will be happy to help. You can contact them by phone or email: team@bark.com Kind regards The Bark Team
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Hi Patricia, I can understand why looking at some of the reviews, you could easily come to this conclusion. However, a very small percentage of leads have incorrect contact details and its something that we cover professionals for. Every request is posted by customers that are actively looking for professionals. Customers provide their own details about each job and their contact details. On occasion, customers do make mistakes when entering their contact details and it slips through our system. When customers have provided incorrect contact information, professionals can contact our customer success team who will issue credits back to your Bark.com account inline with our policy. If you have any questions please don't hesitate to contact that team here, they will be happy to help. You can contact us by phone or email: team@bark.com Kind regards The Bark Team
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Hi Alex, Every lead we send through is posted by a customer that is actively looking for a professional and places a request or has used us in the past successfully to find a professional and returns. Customers enter their own details with regards to the job requirements and provide their own contact details to find professionals. We get 1000's of requests daily and due to this we do rely on a system to vets the leads, its not flawless so some requests do slip through the cracks. If you have issues with leads, where the customer have provided incorrect contact information. You can speak with our friendly customer success team who will be happy to help. You can reach our team by phone or email: team@bark.com Kind regards The Bark Team
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Hi Anjannette, Bark.com gets leads for over 500+ services and this does include travel agents. I would encourage any business looking for leads to chat with our friendly team. You can reach the team by phone or email: team@bark.com
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A: Hi Devin, Bark.com doesn't claim to vet professionals. The overwhelming majority of customers experiences on Bark are positive, and the professionals usually do an excellent job. That said, we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions. As a customer looking for a service, any agreement you have is between yourself and the professional concerned. Our role is simply to put you in touch with potential professionals in much the same way the Yellow Pages, Google or an advert in the paper would do. That said, every professional on Bark.com has a profile and this profile is sent to buyers to view and contains information about the company, links to their website and reviews from people who have used that professionals through Bark or outside of it. We encourage every customer to do their due diligence when deciding which professionals to hire and the team are always on hand to help. We do take any complaint seriously and would urge any that's had a negative experience to contact us at team@bark.com with the details of the company you used so that we can log a formal complaint. Kind regards The Bark Team
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The ones who will work with a budget, and make sure the bride's needs are met.
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