Overview
Bark has a rating of 3 stars from 1,642 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Bark is a great platform to reach out to potential customers and expand your business. Excellent customer support for professionals; recommended!
Long time bark professional. Frustrating to pay 17 credits on a lead that I reached out to immediately. Follow up via text email and multiple calls with no response.
Hi Rich,
We're sorry to hear that you've had an issue with customers not responding to you.
We are aware that leads not responding is an issue for some professionals, and we are always actively working on ways to try and improve the connectivity between buyers and professionals.
As our role is simply to provide contact details for customers, we do not return credits if the details are still valid and the customer is not responding, as this is something largely outside of our control. Of course, we will always return credits if the contact details are invalid or if any of the information on the request is incorrect.
You can view our Credit Return Policy here: https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy
We recommend contacting leads as quickly as possible to help try and counter leads not responding, as well as trying to be the first or second person to contact a lead.
Please do get in touch by emailing team@bark.com so we can provide you with specialist support and advice to help maximise your success on our platform.
Kind regards,
The Bark Team
In all very satisfied with the contacts supplied. Thought that quite a few would not be right for our cleaner, distance and type were some of the issues.
Hi Keith,
Thank you for your feedback! We’re glad to hear that you were satisfied with the contacts we supplied. We understand that distance and the type of cleaning required can sometimes be a factor. Your feedback means a lot to us!
If you need any other services in the future, just let us know!
Kind regards,
The Bark Team
It seems that there are alot of policies that seem to be at play at Bark.com They permit the persons looking for trades or cleaners to accept up to 5 quotes, that is a little accessive. The persons who use the Bark.com are not accountable, they pay nothing and are able to have multiple profiles going at the same time. We seem to be getting a lot of people looking for jobs and not people who are looking for cleaners.
Hi There,
Thank you for your feedback. We understand your concerns and appreciate your perspective. Bark allows customers to receive multiple quotes to compare their options, but we also strive to ensure a fair experience for professionals. If you’ve encountered issues with lead quality, we encourage you to reach out to us at review@bark.com so we can review your case.
Best,
The Bark Team
I have purchased many leads this past week or two, and less than 5% of them are returning phone calls, answering text messages or emails, etc. It has been a waste of money / credit so far
Hi Robert,
Thank you for your feedback, and we’re sorry to hear about your experience. We understand how frustrating it can be when leads aren’t responsive. While we can't control the actions of the leads, we do have a credit return policy in place for unresponsive leads within a 14-day window. You can find more details here:(https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy).
If you'd like to discuss specific leads or report any issues, please contact us at team@bark.com with the details.
Best,
The Bark Team
I'm a self-employed, full-time photographer and want to preface this by saying, clients need a convenient way to 'shop' for what they want, that's an invaluable resource. Experiencing Bark as a 'professional' is frustrating. Like most 3rd-party/middle-man platforms, money is the name of the game. My first 80 credit bundle was over $220.00 which bought contact information for 6 prospective clients. Whether or not leads were solid and/or came through at all is neither here nor there, that's not Bark's responsibility; and no, I did not get a refund let alone any credits back to 'recycle'. But now there's a hesitancy with purchasing more credits; the longer I remain selective and quiet, Bark's customer service forwards emails with large discounts up to 240 credits for $211.20. With all that said, being a veteran-owned small business, I can't afford to turn away from helpful platforms like Bark. They are completely necessary at this point for professionals; consistent exposure and leads are also invaluable. I really just don't know how to feel.
Hi Haley,
Thank you for your feedback, and we appreciate your honesty. We understand the challenges you’re facing and how important it is to make sure your investment is worthwhile. Our goal is to connect professionals with quality leads, but we recognize that not every lead results in a successful match.
Regarding your experience with credits, I’d recommend reviewing our credit return policy, which may help if you encounter unresponsive leads. You can find the policy here (https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy).
If you’d like assistance with any specific leads or credits, feel free to reach out directly to our team at team@bark.com, and we’ll do our best to support you.
Best regards,
The Bark Team
I used Bark's lead service, purchasing credits to obtain contact information for potential clients. The process of purchasing credits and receiving the lead information was straightforward. However, the quality of the leads has been extremely disappointing. I attempted to contact each lead via both email and phone, as recommended, but about 95% of the time I have received no responses. I've tried different days and times, but my outreach has been consistently unsuccessful. Hoping to improve our results, we even decided to upgrade to your "Elite Pro Status" for $90 a month. Despite this significant investment, we have seen absolutely no difference in the quality or responsiveness of the leads. This lack of response renders the lead information useless and represents a significant waste of money, now compounded by the monthly fee for the "Elite Pro" service. I would not recommend this service to anyone looking for reliable leads, especially considering the added cost of your "premium" tier which offers no discernable benefit.
Hi Andrew,
We’re sorry to hear that your experience with Bark hasn’t met your expectations. We understand how frustrating it can be when potential clients don’t respond, and we appreciate you sharing your concerns.
While we strive to provide high-quality leads, customer engagement is ultimately beyond our control. To help improve response rates, we recommend reaching out promptly, trying different contact methods, and following up at varying times. Additionally, we have a Credit Return Policy in place for leads that are invalid, and we’d be happy to review any that meet the criteria.
If you’d like further support or guidance on making the most of Bark, please don’t hesitate to reach out to team@bark.com. We’d love to help in any way we can.
Kind regards,
The Bark Team
I am satisfied with Bark as I had some leads which looked promising but nothing was finalised with any client thus far. I will still continue to search. Great service, easy and convenient app though.
Hi Inkosi,
Thank you for sharing your feedback! We’re glad to hear you’ve found the service easy and convenient. While we understand it can be frustrating when leads don’t turn into finalized projects, we appreciate your continued use of the platform.
If you ever need assistance or would like to discuss anything further, feel free to reach out to us at team@bark.com.
Best,
The Bark Team
All of the leads were scams or other cleaners. I have not had one good lead. This site has not tried to make it right they just said be patient. I was more than patient
Hi there,
Thank you for sharing your experience, and I’m truly sorry to hear that you've had trouble with the leads. We understand your frustration, and we want to make things right. While leads may not always meet expectations, we are committed to resolving issues where possible.
You can click this link to see our credit return policy (https://help.bark.com/hc/en-gb/articles/13256562638108-Credit-Return-Policy).
If you'd like further assistance, feel free to contact us directly at review@bark.com.
Best regards,
The Bark Team
Requested solar panel installers. Within 20 minutes 1 company contacted me with a quote.
Company 2 MUKTECH contacted me via whatsapped and sent me a quote.Eric the owner then requested a site visit which happened soon after our conversation.
Needless to say, MUKTECH installed my system and I am 90% off grid.
He was also the cheapest quote with more to offer.
THANK YOU BARK.
Hello Adele,
Thank you for your review! We're so glad to hear that you had such a quick and successful experience finding a solar panel installer through Bark. It's great to know that you received competitive quotes and found the right professional to meet your needs.
If you ever need assistance in the future, please don't hesitate to reach out. We're always here to help!
The Bark Team
New to this site. Need a longer period to assess and experience how beneficial it is for me and my business.
Hi,
Thank you for joining Bark! We understand that it takes time to fully assess how our platform can benefit your business. We recommend exploring different lead types and reaching out promptly to potential customers to maximize your opportunities.
If you have any questions or need support along the way, feel free to email us at team@bark.com. We’re here to help you succeed!
Kind regards,
The Bark Team
Bark has many leads, although I suggest that they read what the customers write for example sometimes individual builders or artisans pose as customers and yet they will be looking for work.
Hi
Thank you for your feedback! We're glad to hear you're satisfied with Bark and appreciate your suggestion. We do have measures in place to verify leads, but we’re always working to improve. If you come across any concerns, please feel free to report them to our team.
If you need any assistance, don’t hesitate to reach out to team@bark.com.
The Bark Team
Initially I thought the concept of Bark was a way to push my business forward but I'm thinking otherwise now
I can see how many credits I've used for example
I have not received any work from my search and credits
A more transparent way to let me know how I've used my credits and where exactly I spent these credits
Hi Enda,
Thank you for your feedback, and we're sorry to hear about your experience. We understand your concerns about credit usage and transparency. Please reach out to us at team@bark.com so we can assist you further and address your queries. We're committed to helping you get the most out of the platform.
Kind regards,
The Bark Team
I signed up for Bark.com as a business consultant, enticed by the promise of 'verified leads.' However, my experience over the past six weeks has been deeply disappointing.
First, the leads are not genuinely verified—even basic details like phone numbers are sometimes incorrect. Many so-called leads appear to be individuals simply looking for free advice rather than serious prospects.
The cost of joining as a business consultant is £350 (£420 including VAT), which buys credits to respond to leads. However, some leads cost over £70 each, making the platform an expensive gamble. Despite reaching out to numerous leads, not a single one converted into business.
As part of my onboarding, I was offered a free month of Elite membership, supposedly providing priority support. In reality, when I last called, I waited 15 minutes for an advisor—hardly a premium service. The Elite package also includes five free leads, but these are old leads that others have ignored, often from startups that typically lack the budget for professional business consulting.
While the concept of Bark.com is great in theory, the reality is that it over-promises and fails to deliver. The platform is expensive, response rates are negligible, and the quality of leads is poor.
Not recommended!
Hi Team,
Thank you for sharing your experience with us. We’re sorry to hear that your time on Bark has not met your expectations. We understand your concerns regarding the quality of leads, the cost of joining, and the response rates.
While we do aim to provide verified leads, we acknowledge that not all may meet your expectations, and some leads may be from individuals seeking general advice rather than serious prospects. We understand that this can be frustrating, especially with the cost involved. If you feel that contact details are inaccurate or leads are not up to standard, please reach out to us at team@bark.com so we can review your case and offer a credit return where applicable.
Regarding the Elite membership, we’re sorry to hear that the support didn’t meet the level you expected. If you need further assistance or tips on how to improve your experience with Bark, please don’t hesitate to contact us. We’re here to help and tailor your experience to ensure better results moving forward.
The Bark Team
Domeck Property completed hanging of side gate( with adjustment as post was bent),difficult job with two fencing panels and broken central post, two solar lights to illuminate small drive way entrance.
All done in a day
Hi Alan,
Thank you for sharing your experience! We're glad to hear that Domeck Property was able to complete the work efficiently, despite the challenges. It’s great to know they could tackle multiple jobs in one day.
If you need assistance in the future, feel free to reach out!
The Bark Team
The electrician way very good at his did a perfect job at removing the old lighting system and replacing it
Hi Mary,
Thank you for sharing your positive experience! We're glad to hear that the electrician did a perfect job with your lighting system replacement. We appreciate your feedback on the service, value, and quality.
If you need any further assistance, feel free to reach out.
Kind regards,
The Bark Team
70% of the leads that I contacted don't answer calls, don't respond to text messages and don't answer emails.
Hi Brigitte,
We're sorry to hear that you've had an issue with customers not responding to you.
We are aware that leads not responding is an issue for some professionals, and we are always actively working on ways to try and improve the connectivity between buyers and professionals.
As our role is simply to provide contact details for customers, we do not return credits if the details are still valid and the customer is not responding, as this is something largely outside of our control. Of course, we will always return credits if the contact details are invalid or if any of the information on the request is incorrect.
We recommend contacting leads as quickly as possible to help try and counter leads not responding, as well as trying to be the first or second person to contact a lead.
Please do get in touch by emailing team@bark.com so we can provide you with specialist support and advice to help maximise your success on our platform.
Kind regards,
The Bark Team
I paid for my coins and some how the two emails were intertwined so the representant said she fixed it. I have not gotten any leads. It was a waist of money!
Hi Denise,
Thank you for sharing your feedback, and we're truly sorry to hear that your experience didn’t meet your expectations.
All of our leads are live, so as soon as a customer places a request with us that matches your criteria and location, we will send you through their lead information. The leads do fluctuate in certain areas and at certain times of the year.
If you need any help or have any concerns, please don't hesitate to reach out to us at team@bark.com, and we’ll be happy to assist you.
We’re here to help and hope to resolve this matter for you as quickly as possible.
Warm regards,
The Bark Team
I was looking for someone to design a book cover and as soon as I had made some notes as to possible contacts I exited the site and was immediately approached by a company who appeared to tick all the boxes. It transpired they weren't even registered with Bark. My subsequent dealings with said company were most unsatisfactory. I'd presumed that once on the Bark site I would only be dealing with legitimate companies. Clearly the platform wasn't secure as I learned to my cost.
Hi Paul,
We're deeply sorry to hear about your experience. Providing a positive and reliable service is paramount to us at Bark.com, and it's disheartening to learn when this isn't the case.
We truly value your feedback and take it very seriously. Rest assured, we're actively investigating the matter to ensure that instances like these are not repeated in the future. Our goal is to maintain a high standard of professionalism and quality across all interactions facilitated through our platform.
If you're willing, we would greatly appreciate the opportunity to discuss your experience further and gather additional details to help us to support and improve. Your insights are invaluable in helping us uphold our commitment to excellence. If you haven't flagged this with us yet, please email us at team@bark.com so our team can review further.
We thank you for bringing this matter to our attention. Once again don't hesitate to reach out to our customer support team directly!
Kind regards,
The Bark Team
I received good service of which I am pleased. The staff are always polite and respectful and I have found no fault with the way they answer the phone and respond to my queries.
Hi Team,
Thank you for sharing your experience with Bark! We're thrilled to hear that our team has been polite, respectful, and responsive to your needs. Your feedback means a lot to us, and we're always here to assist you whenever you need help.
If you have any further questions or require support, feel free to reach out. We're happy to help!
Kind regards,
The Bark Team
We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!
Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.
Life’s better with Bark.
Business History
January 2015 - Website launches to the public
February 2015 - Acquisition of Skillpages
May 2016 - 100,000th Bark
February 2017 - 100,000 professionals now registered
April 2017 - Launched in the US
December 2017 - Millionth Bark placed
September 2018 - Move into our state of the art HQ in Paddington, London after outgrowing 6 previous offices
January 2019 - Customer Success team moves to 7 day a week
February 2019 - Launch in Canada, Ireland and South Africa
March 2019 - Reach 500,000 professionals registered
July 2019 - New branding and fully upgraded website launched
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Hi Nana,
Thank you for your kind words and for recommending Bark! We're thrilled to hear that you've had a positive experience with our platform and customer support. We wish you continued success in growing your business.
Kind regards,
The Bark Team