• Bark

Bark

Overview

Bark has a rating of 2.66 stars from 1,444 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Bark most frequently mention customer service, phone number, and credit card problems. Bark ranks 5th among Cleaning Service sites.

  • Service
    283
  • Value
    265
  • Shipping
    89
  • Returns
    134
  • Quality
    237

This company responds to reviews on average within 6 days

Positive reviews (last 12 months): 28.4%
Positive
33
Neutral
0
Negative
83
225
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • Bark's customer service is not always helpful either when you bring up issues with their platform.
  • Service providers pay a premium for the leads of about £12 per lead.
How would you rate Bark?
Top Positive Review

“Two goes, two wins”

Nikki K.
1/7/24

Needed to find two local tradespeople - one PC repair, one TV repair. I found each on Bark with very little fuss and both were excellent. Hard working, very polite, completing the jobs for a fair price. I may have been lucky but am very grateful.

Top Critical Review

“Rubbish Workmanship”

Neil M.
2/14/24

This company introduced us to a so called roofing company, Roofline, who turned out to be a bunch of scammers who ripped us off financially & did abysmal work leaving our roof worse than when they started. Unable to contact them we have had to resort to getting another contractor to complete the work as damage to infrastructure & internal decoration has been the result. Use this company at your peril

Reviews (1,444)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (84) service providers (40)
Thumbnail of user neilm585
2 reviews
0 helpful votes
February 14th, 2024

This company introduced us to a so called roofing company, Roofline, who turned out to be a bunch of scammers who ripped us off financially & did abysmal work leaving our roof worse than when they started. Unable to contact them we have had to resort to getting another contractor to complete the work as damage to infrastructure & internal decoration has been the result.
Use this company at your peril

Service
Value
Quality
Thumbnail of user paulc3846
1 review
0 helpful votes
January 28th, 2024

I have been trying to get android working for two weeks, and every day I speak with a different customer service rep, I have to explain the issue every day to a different customer service rep.
Problem, my child's phone is locked out of all service, I am unable to reassign the device. Bark doesn't provide phone support and there is no way of resolving this issue.
I will try to get my money back, this product isnt ready for release. Worst ever.

Tip for consumers:
I have been trying to get android working for two weeks, and every day I speak with a different customer service rep, I have to explain the issue every day to a different customer service rep.
Problem, my child's phone is locked out of all service, I am unable to reassign the device. Bark doesn't provide phone support and there is no way of resolving this issue.
I will try to get my money back, this product isnt ready for release. Worst ever.

Products used:
Bark Home and Bark JR.

Service
Value
Shipping
Returns
Quality
Thumbnail of user skipperk1
1 review
0 helpful votes
October 11th, 2020

Miguel and his cousin@ *******690 took excellentv care of my large yard today that is heavily landscaped with a veriety of mature trees and shrubbery. They pruned, weeded, trimmed edges, raked up hauled away heavy grange and cuttings. The yard is clean and looks great. They also tested and repaired the extensive irrigation system. I highly recommend Miguel for your yardwork.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there,

Thanks for your review,

It's great to hear that we could help connect you with this professional.

Kind regards,

The Bark Team

Thumbnail of user dougw183
1 review
0 helpful votes
June 12th, 2020

Was looking for a personal trainer after moving to a new city, got a few matches but only one person reached out to me. So I got what I was looking for but I dont think the platform is one I would use again.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Doug,

Thanks for your review,

We're sorry to hear that we couldn't connect you with the right professional.

We aim to get each request placed with us 2 - 5 responses however unfortunately there aren't always this many professionals available at any one time. We generally find that the most detailed requests get the most responses, so please do try as again if you are searching for a professional in future.

Kind regards,

The Bark Team

Thumbnail of user nikkik172
1 review
0 helpful votes
January 7th, 2024

Needed to find two local tradespeople - one PC repair, one TV repair. I found each on Bark with very little fuss and both were excellent. Hard working, very polite, completing the jobs for a fair price. I may have been lucky but am very grateful.

Thumbnail of user barkt2
Bark T. – Bark Rep

Hi Nikki,

Thank you for your review.

We’re very glad to hear that we could help connect you with two professionals through the platform.

If you would also like to leave both companies a review, just login to your Bark.com account and click on their respective profile pages.

Kind regards,

The Bark Team

Thumbnail of user danc1808
1 review
0 helpful votes
March 28th, 2024

Bark create fake leads in order to take small businesses money. Hardly anyone response of the number and details provided even exist.
They then double charge you and refuse a refund.

Look at other ways to market your business, avoid at all costs!

Products used:
Marketing service

Service
Value
Quality
Thumbnail of user calgaryr1
1 review
0 helpful votes
March 29th, 2024

Barks is the biggest scam and thief out there people please keep your selves away and when we speak the truth they simply terminate your business with credits in it with no good reason. They use one same lead for multiple platforms like one bone for ******* dogs. Now go get it. Most customers are also scam in there as well. Please refrain from this bark.com site and its leads as they are the biggest scam of all times. They don't like it when we bring it to their attention that they are the biggest scam so they keep your credit and terminate your account knowing they are from UK and no legal action under consumer regulations can be taken. They are all really rude with no English language on the phone either.

Tip for consumers:
Barks.com is ripping and scamming millions of hard working people out there and when asked why they are scamming people the terminate and keep all your credits with no good reason.

Products used:
Leads

Service
Value
Shipping
Returns
Quality
Thumbnail of user mikearchitecture3
1 review
2 helpful votes
December 16th, 2023

I can not believe the total amount of complete incompetence, rudeness, and unprofessionalism shown by any singular company on the planet.
I experienced things with Bark.com in the last two weeks that you could not possibly make up.
My first take on it when I viewed the leads was they looked so vague and incomplete I had already moved on to another leads company, however, they made me a 50% offer on the credits, so I thought I'd take a shot with them. Big mistake.
First off, they promise at least 10 or more leads in their starter packs.
I ended up with 8 leads, and six of them turned out to be completely fake ads, that had the word "Verified" beside them.
As I found out later, a lot of people just give fake information only to look at the inside of Bark, and the word verified is meaningless.
Each time I realized an ad was fake, and reported it, the minimum wage inexperienced staff members would rather pick a fight insisting I prove it was fake, rather than do their own investigation, which was pretty easy to do.
As of today's date, only 3 of the 6 fake ads have been returned in credit.
Where are all the employees? Other than the one rude obnoxious email opener, I've tried calling over five different times and sent over 20 emails in two weeks with only three of the emails replied to.
Bark is a total train wreck. I can not see this company lasting more than another year.

Products used:
Leads credits for business

* Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Returns
Quality
Thumbnail of user barkt2
Bark T. – Bark Rep

Hi Mike,

We tried to reach out to you directly regarding your review, however we received no response.

If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.

Kind regards,

The Bark Team

Thumbnail of user laurencee21
1 review
0 helpful votes
July 11th, 2021

Nick is the best most efficient and easy going painter I have ever ever come across. Beautiful work, left the apartment spotless. Highly highly recommend.

Service
Value
Quality
Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Nick,

Thanks for your review.

It's great to hear that we could help connect you with this professional.

Kind regards,

The Bark Team

Thumbnail of user anthiad
1 review
2 helpful votes
September 21st, 2020

Thank you Bark for putting me in touch with the wonderful Norman and his lovely wife from Fork and Nice. I contacted them with just one weeks notice and was blown away by the professional service they provided as well as the most delicious menu they laid on for my moms 80th birthday.
We highly recommend them for a very professional service.
Anthia Dixon and family

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Anthia,

Thanks for your review,

It's great to hear that we could help connect you with Norman.

Kind regards,

The Bark Team

Thumbnail of user chrisc1282
1 review
0 helpful votes
December 22nd, 2019

Used Bark a few times and it has proven to be very useful. Found local cleaners plumbers and gas engineers very quickly

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Chris,

Thanks for your review,

It's great to hear that we have been able to help you find multiple service providers.

If you would also like to leave the professionals you hired review, just login to your Bark.com account and click on their Profile page.

Kind regards,

The Bark Team

Thumbnail of user eoifed
1 review
8 helpful votes
July 28th, 2020

I am getting the most ridiculous requests for our company's services. All through lockdown we are being asked for DJs, Magicians and acrobats to come to kids parties for 1 or 2 hours. Yes we are an entertainments company but never in all the years of working are we asked for such random services, especially in the Covid situation.
It definitely makes me think they have a computer sending regular fake requests to clients.
As soon as I see Bark in my inbox it's now immediately deleted

* Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user barkt
Bark T. – Bark Rep

Hi Eoife,

We are sorry to see that the leads we have sent you weren't of interest, we did reach out to you to stop anything further being sent to you but we did not get a response.

We reach out to new businesses when we receive requests for certain sectors or in certain locations that we may not have many professionals to currently fulfil. We offer a first lead for free for our service, however if the business is not interested, they can always click the unsubscribe button at any time to stop emails being received.

Our marketing team finds email addresses for businesses from their websites, and this is information that is in the public domain.

Kind regards,

The Bark Team

Thumbnail of user totalrenogroupinc
1 review
1 helpful vote
February 15th, 2024

COMPLETE SCAM! Signed up with bark to get renovation leads. Bark said if the leads don't result in a job they would refund the credits. No one answered any of the numbers in the 6 leads so we called Bark and they did refund them. (that's 12 leads) 1 of the next 6 numbers worked and the one that worked said they were inundated with 10 calls from contractors, that they were annoyed and didn't want to talk to anyone else. Continued to call the numbers on several times with no answer - some numbers didn't even ring. Called Bark again to get a credit for the numbers that didn't answer and Bark said they verified the numbers so no credits were going to be issued. Realized we had more than 60 credits on the account and saw that the system charged us twice for additional leads when we didn't want them and they wouldn't refund that money either. Do NOT waste your money. This is no different than someone making up fake leads and charging you for them

Tip for consumers:
Was told that the credits would cover upto 10 leads they only covered 7. They don't qualify the leads properly because they never actually speak to anyone before they put the lead on their website. They admitted that theyre working on a better qualification system but its not in place yet. In lieu of this they should refund customers but they don't. They let it cost us

Products used:
Paid for Credits on the site to purchase leads.

Service
Value
Returns
Quality
Thumbnail of user briang523
1 review
11 helpful votes
February 16th, 2020

Storm Ciara demolished the whole of my back fences, exposing the garden from the road, including the oil tank and the rear bedrooms. Within an hour I had been contacted by two good fencing firms, one of which came later that Sunday and gave me an estimate to renew the fencing as I want. The other arrived a day later but didn't send the estimate until the following Friday. As the work was urgent and both firms appeared good and professional, I gave the work to the first one (who were also a bit cheaper) as they appeared more keen to get on with it. They start tomorrow.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Brian,

Thank you for your review,

We're so glad to hear that we could connect you with a great fencing fir who could help so quickly.

Kind regards,

The Bark Team

Thumbnail of user eamonnc3
1 review
0 helpful votes
January 28th, 2022

The person that Bark put in touch with me was very professional and very helpful. I will be making a second appointment. Thank you Bark.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Eamonn,

Thank you for your review.

It's great to hear that we could help.

Kind regards,

The Bark Team

Thumbnail of user viktorija.kazanska
1 review
0 helpful votes
February 8th, 2024

Very quick find all tutors for my daughter. I like I can choose if same tutor was unlikely. Quick communication. Excellent service. Thanks you for your job.😊😉

Thumbnail of user barkt2
Bark T. – Bark Rep

Hi Viktorija,

Thanks for your review.

It's great to hear that we could help connect you with professionals through the platform.

Kind regards,

The Bark Team

Thumbnail of user lorenr82
1 review
1 helpful vote
February 15th, 2024

I am a License-Insured NJ HIC Contractor with 35+ years of experience and local to Morristown, NJ... I had paid $160+ for the basic referral service. Bark.com is definitely a scam! The referrals I had received were without full names, without full addresses, with 90% of the referrals never responding to a phone message-text or an email... I had a friend use Bark.com for a bathroom remodel post within my area code, and my company did not come up as a choice for him, nor did I see his posting, which I should have for the money I had spent... I was able to speak to #2- out of the #10- referrals, who supposedly were committed to a garage conversion (which we have experience), and neither of these referrals were vetted by bark.com, which means that Bark.com does not even speak with anyone calling in for referral work... Unfortunately, neither referral was in a position to afford to do the project, and they called only to inquire information, which I advised free of charage! I would warn Handyman and Home Improvement Contractors not to waste any of their time or money with Bark.com!

Tip for consumers:
Stated, simply a scam!

Products used:
Signed up for referral service for Bark.com

Service
Value
Returns
Quality
Thumbnail of user jenniferl1042
1 review
0 helpful votes
June 15th, 2020

I was so pleased with my windows I have asked for a regular window clean.
I would highly recommend this company as they wash the windows properly' leaving sparking windows.
Many thanks.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Jennifer,

Thanks for your review,

It's great to hear that we could connect you with window cleaners who could help.

Kind regards,

The Bark Team

Thumbnail of user margaretb513
1 review
1 helpful vote
January 14th, 2020

My first session with Gregor and I was a little nervous, not having done any serious exercise for quite a while. However it is never too late to start again, if you can find a personal trainer you can relate to.
My session was good, showed up my weaknesses! It was fun and we managed a few laughs along the way. Today I know I have done something more than usual, a good feeling.
Here's to the next session.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi Margaret,

Thanks for your review,

We're so glad to hear that we could help connect you with Gregor.

If you would also like to leave Gregor a review, just login to your Bark.com and click on his Profile page.

Kind regards,

The Bark Team

Thumbnail of user sxxxxp
1 review
6 helpful votes
June 12th, 2020

I replied to a quotation request and the customer? Sent over a plan of works once you opened it, it asked you to sign in to you your email account to access the document! This i unfortunately did then the document doesn't open and they have now got my details.
BARK should make sure that all there leads are viable and not put companies at risk with these type of false adverts.
I would infact say they are breaking the law and they sould be held accountable for the dater breach.

* Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there,

We did try to help resolve the issues you had encountered but we did not hear back from you.

We're sorry to hear that you received this lead. All leads are screened by an automated system, but sometimes issues will occur which is why we have a credit return policy which covers issues such as this. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and are instead an open public platform that provides contact details for enquiries placed with us.

Please email us at team@bark.com if we can help any further.

Kind regards,

The Bark Team

Thumbnail of user sd900788
1 review
0 helpful votes
March 4th, 2024

Fernando was excellent on time. Easy to speak to, clean up was done properly, job complete. The price was right for the work they did. Thank you

Service
Value
Quality
Thumbnail of user barkt2
Bark T. – Bark Rep

Hi Stephanie,

Thank you for your review.

We’re very glad to hear that we could help connect you with a professional through the platform.

If you would also like to leave this company a review, just login to your Bark.com account and click on their profile page.

Kind regards,

The Bark Team

Thumbnail of user emmar164
1 review
7 helpful votes
June 12th, 2020

I think that the Bark system is good in some ways but the charging system for leads needs to be changed. It is way too expensive for service providers / freelancers as many of the jobs are not real jobs and it costs money to buy a contact even if they are not serious about hiring. As a service provider I am happy to pay a small amount of money for genuine leads, but often leads/job are posted with very vague information. Some clients are just fishing for a price but not intending to hire anyone. If I need to contact a potential client and ask for more information before I can quote, I am still charged by Bark even if the client does not reply. If a client is not willing to answer questions / discuss the job then I think that these are not genuine leads. In this case I think that Bark should not charge or should refund the credits.
I just purchased a lead and immediately the potential client cancelled their request, it seems very unfair that I should pay for this lead, if I had waited a few minutes then the lead would not even have existed!

Thumbnail of user barkt
Bark T. – Bark Rep

Hi Emma,

Thank you for your feedback.

We have now resolved your issues, but please email us at team@bark.com if we can help any further.

Kind regards,

The Bark Team

Thumbnail of user chandrac12
2 reviews
2 helpful votes
June 21st, 2020

Mark Wilson is a cosplayers best asset and dream. In less than a few hours I had some of the best photography untouched in my hands that I know I'll spend days figuring out which to actually retouch! Amazing person to work with and can't wait to work with him again!

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Chandra,

Thanks for your review,

It's great to hear that we could connect you with this fabulous photographer!

Kind regards,

The Bark Team

Thumbnail of user alisonm185
1 review
4 helpful votes
July 2nd, 2020

Bark was recommended to me by a friend who had used the system with some success. My experience was completely different.

The leads aren't actually potential quality customers looking for my services they are all people just thinking about it and I'm paying for it. I spent quite a bit of money with bark And never got a single contract. As a start up business I could've put that money to better use. Bark did call me and tried to sell me another package which guaranteed me leads but After spending £250 and receiving nothing I won't be using them again.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Alison,

We're sorry to hear that you have not had success on our platform.

We are an open public platform that people find as a result of Google search. As such we strongly advise professionals to utilise our Filter Questions feature to connect you with people who have given the most specific answers for you. Please do email us at team@bark.com and we'd be happy to help.

Kind regards,

The Bark Team

Thumbnail of user peters1147
1 review
1 helpful vote
June 12th, 2020

Heavy Garden gate had come adrift. Adam from Perth Fire Doors contacted me visited to quote, turned up next morning at the time promised and carried out an excellent job of re-fitting it. Would happily employ him again.

Thumbnail of user barkt
Bark T. – Bark Rep

Hi there Peter,

Thanks for your review,

We're glad to hear that we could help connect you with Adam from Perth Fire Doors.

Kind regards,

The Bark Team

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Bark is an online marketplace that connects customers with local and online professionals.

We take the hassle out of finding the right professional for any job. Whether you’re looking for a cleaner in Nottingham, a web design in Boston or a personal trainer in Auckland - with over 2000 professional services in 8 countries, you’re bound to find the perfect professional for your project on Bark. Simply tell us what you need and will send you a list of professionals - for free!

Need new customers? We’ve helped thousands of businesses of all sizes keep find new clients. We’re passionate about helping businesses of all sizes find customers for life.

Life’s better with Bark.

Business History

November 2014 - Bark.com founded by Andrew Michael and Kai Feller
January 2015 - Website launches to the public
February 2015 - Acquisition of Skillpages
May 2016 - 100,000th Bark
February 2017 - 100,000 professionals now registered
April 2017 - Launched in the US
December 2017 - Millionth Bark placed
September 2018 - Move into our state of the art HQ in Paddington, London after outgrowing 6 previous offices
January 2019 - Customer Success team moves to 7 day a week
February 2019 - Launch in Canada, Ireland and South Africa
March 2019 - Reach 500,000 professionals registered
July 2019 - New branding and fully upgraded website launched

Company Representative

Thumbnail of user barkt2
Bark T.
Typically responds within 6 days
This is the official profile of the Bark Customer Success Team.

We're hear to help answer questions about the platform, give advice on how to get hired and swiftly resolve any issues that may occur from time to time.

If we can help, get in touch via team@bark.com.

How do I know I can trust these reviews about Bark?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Bark?