Bark has a rating of 3.1 stars from 1,643 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
Anyone can ask a service through bark. The process would send a client a verification code and the client will send the code back to verify the request. But even though the client won't send the verification code back to BARK, BARK will still post the request making professionals pay to see the details of the request. It is a loss of money on the part of the professionals. Paying for a request that is not verified. Bark said as long as a request is made and a phone number is real, then they can post the request. Real phone number, so a client can use other peoples phone numbers as long as it is active. Even a phone number of other states can be used as long as it is active.
I engaged Superflush to carry out maintenance work on the heating system and installing additional radiators at my property. Robert gave excellent service, he provided very good suggestions on how to complete the work. When he was carrying out the work he was clean and tidy. The quality of the finished work is excellent. Ge was punctual and courteous, I would not hesitate to recommend Robert and his crew at Superflush.
Hi there Frank,
Thanks for your review,
We're glad to hear that we could help connect you with a great service provider.
Kind regards,
The Bark Team
Please ask for a review after I used your member. I can't review a website I can review your member and that review is for someone who is going to use that supplier. Then I can review the website for overall experience.
Hi there Lungani,
Thank you for your review,
We're glad to hear that we could help connect you with a professional.
To leave a review for your chosen service provider, just login to your Bark.com account and click on the Write A Review link on their Profile page.
Kind regards,
The Bark Team
Finescape, the company I employed to do the work through Bark!
I wrote a review the same day the job was finished and paid the company who had done the work.
The job was a garden path and patio, it looked good and, like a good hard working person I even paid extra because the company owner had failed to listen to the original brief, which was removal of part of the garden to place a conservatory on. This was then added as additional cost. I had asked about a skip but was told the trailer would remove everything. This is unfortunately not what happened, a pile of soil, rocks and rubble from the garden sits on a tarpaulin still and three slabs rock (without the music or stage show) My original review praised the company but this is now four weeks later and no sign of them returning to refit slabs or remove the stains, and rubble which has cost me further the price of a skip to remove despite regular chasing.
Hi Joy,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any professionals who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
We do however take any reports made against professionals seriously, and this is why we requested that you report them to us directly.
Should you need us to provide you with any messages exchanged between you and the Bark professional in question, just email us at team@bark.com.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Heavy Garden gate had come adrift. Adam from Perth Fire Doors contacted me visited to quote, turned up next morning at the time promised and carried out an excellent job of re-fitting it. Would happily employ him again.
Hi there Peter,
Thanks for your review,
We're glad to hear that we could help connect you with Adam from Perth Fire Doors.
Kind regards,
The Bark Team
A big thank you to Pat O Hara and his great team. What a great surprise they gave us, our big back garden was like a jungle, but Pat and team turned it into a fabulous garden to be enjoyed again. They arrived when they said they would, and worked sooo hard, they cleaned up before they left. Leaving the garden looking superb
We recommend Pat and certainly will call on him again
Breda O Farrell and family.
Hi there Breda,
Thanks for your review,
We're glad to hear that we could connect you with Pat O Hara.
Kind regards,
The Bark Team
If you are in the US, I highly recommend filing a complaint with the FTC and your state's Office of Attorney General. I do believe this business is scamming people and needs to be shut down. I have received fake and duplicate "leads" over the course of 2 years.
Hi there,
We're sorry to hear that you did not have a positive experience using our site, however we strongly refute your claims made against our business.
Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Alternatively for legal matters, please write to our legal address:
40 Eastbourne Terrace,
London,
42 6LG
Kind regards,
The Bark Team
I honestly had very high hopes of making bark another website to get leads from. They suckered me in by stating if I used up my credits and didn't get booked they would allow me to get my credits back and start again. I have been on the website for quite a few months and have spent quite a bit of money and have yet to get booked. Most of the customers never reply to messages or answer phone calls. Many of the leads I feel aren't actual people, and many of the numbers don't work, and I can count on one hand how many people have actually replied. I have other sites I use and the work isn't as frequent but at least I get legitimate leads.
Hi there,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
As a dog trainer advertiserz spent way too many bycks $$$ here, wasted money. My peers... get a good website that is you. Advertise on google. You will have the right prospects coming to you vs idiot low level shoppers who should not own dogs in the first place on bark. Get off thils place fellow dog helper pros!
Hi there Donni,
We did reach out to you to try and help, however you did not respond to us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
I ran across the website, and thought this an interesting opportunity.
I bought credits, emailed prospective clients, without 1 return email.
I did a free trial for their Elite Pro, but no pricing ANYWHERE on the site, which should have been an indicator.
Then I scheduled a call -- 2x on their calendly app. When no one called back I emailed, just to be told they don't make specific appt times to call customers, just return randomly. Excuse me? You asked for a time and confirmed it, but you don't do that?
Now I'm trying to get the money on wasted credits returned and I feel this won't end well either.
Don't waste your money!
Hi Joy,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I used Bark service to find a magician at short notice for a 50th birthday party. Within no time at all I had heard back from three professionals. I choose the one who got back to me the first, and who sounded and looked exactly what I was after.
Tom Brace (the magician) was magic in every sense. His banter was spot on for the audience. He mixed, mingled entertained, and wowed around the various groupings of people. He couldn't have been fairer (stopping the clock on his performance whilst people ate), or more flexible (allowing me to book an extra hour on the spot, in keeping with how the party was going). I would most definitely recommend him for a family party - indeed I'm sure he would be fantastic at any function.
Hi there Catherine,
Thanks for your review!
We're so glad to hear that we could connect you with a great magician.
If you would also like to leave the magician you hired a review, just login to your Bark.com profile and click on the profile page.
Kind regards,
The Bark Team
This site is a complete scam. DO NOT SIGN UP! After reaching out to several potential leads, not one of them answered. Nobody answered their e mails, or phone calls. You would think for such large and legitimate companies, the leads would answer an e mail or a phone call (or even have a voicemail set up). No, not one of them had a voicemail set up or answered a call. Bark is clearly a scam, so avoid them at all costs!
Hi,
We're sorry to hear that you did not have a positive experience using our site, however we strongly refute the claims that you have made against our company.
All leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us.
We appreciate that it is frustrating when customers don't respond, however this is not something we can enforce. All professionals are in competition with up to 4 others to convert a lead, and we often find that when a customer has chosen a service provider they are unlikely to let the others know.
We generally find that responding to the most detailed leads quickly is the key to success on out platform. Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Rob from Superflush contacted me immediately and job done within 3 days absolutely delighted with work done and excellent price have already recommended him to others and booked him for job after Christmas
Hi there Lilian,
Thanks for your review,
It's great to hear that we could help connect you with Rob.
Kind regards,
The Bark Team
I signed up with Bark and paid to receive 80 credits with a "guarantee" to get hired at least once and if I did not then they would credit me 80 more which they did. With that 2nd 80 I still did not get hired. I called and asked Bark about it and I was told that "Guarantee" is just what the platform was called but no they don't actually guarantee that you will get hired. After I used up the 2nd set of 80 credits, I received a message from a lead saying they were interested in hiring me and to contact them. I believe Bark is set up to entice and keep you coming back to spend just a little more and a little more until you have paid several dollars and still may not get hired. I am very disappointed at the false marketing strategy used.
Hi there,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark.com doesnt always filter the leads well and it results in loads of spammy and fake leads being submitted. If you plan on using bark be warned that you will need to check the available lead details thoroughly, otherwise you risk getting a junk lead... and in many cases the bark support won't refund those credits.
Otherwise there is a chance of closing leads/sales on the platform, but you really need to be careful buying the leads..
Have been going back and forth for a week. They refuse to refund - but want to give more credits, which means they acknowledge the problem - but don't want to give back what they took unlawfully.
Also see the long list of complaints on BBB!
Hi Erik,
We have been in contact with you multiple times and explained multiple times we we cannot provide you a refund.
In the same way that paying for Google Ad Words or PPC does not guarantee work, using lead generation for online marketing cannot guarantee this either - these are B2B and not B2C and is why monetary refunds aren't possible for utilised marketing.
If you wish for any further help or information, please email us at team@bark.com.
Kind regards,
The Bark Team
Miguel and his cousin@ *******690 took excellentv care of my large yard today that is heavily landscaped with a veriety of mature trees and shrubbery. They pruned, weeded, trimmed edges, raked up hauled away heavy grange and cuttings. The yard is clean and looks great. They also tested and repaired the extensive irrigation system. I highly recommend Miguel for your yardwork.
Hi there,
Thanks for your review,
It's great to hear that we could help connect you with this professional.
Kind regards,
The Bark Team
Your email is: *******@trash-can.us
Your new password is: d88e031c
Opportunity scams abound and this is one of them. Nothing lower than selling false hope to people trying to make a living. Low quality leads for high dollars. Impossible to filter out the dogs - the ads have no details.
Bark spams tons of unqualified buyers with tons of unqualified sellers. If you sniff these guys out like I did - before even using up your introductory ante, you won't get the remainder back.
If you are a professional - this is not the place for you. Your proposal will be buried under a ton of wannabees. If you are a handyman or lawn guy, get on Angie's list.
I assume the odds here are like Vegas - with no big payoffs. No serious business would use Bark - buyer OR seller.
Count the bad reviews compared to good reviews, and don't give them a nickel.
One star because there's no lower score,-\
Hi Michael,
Im sorry to hear you feel this way.
We have 1000's of successful professionals that rely on Bark.com to secure business and have our friendly customer success team on hand to help professionals new and old.
Typically professionals will secure 1 in every 5 leads they reach out too and all our leads are priced with this in mind. We want every professional to get a return on investment, as this is what it is all about. Without ROI, professionals simply won't continue to use us. If you are doing your research our Trustpilot has over 14,262 reviews.
If you are interested in having a chat to discuss your experience with Bark please do contact our team via phone or email: Team@bark.com.
Kind regards
The Bark Team
Can't recommend this company enough. After contacting Bark and asking for call backs from Tree Surgeons, we had a call back within 2 hours and the gentleman came within the same day. Due us having to check to see if we had a TPO on the tree in question as soon as we had received the response from the council we again called 1st Class Tree and Garden Services and hey came the very next day and did a fantastic job. We will definitely be using this company again!
Hi there Jackie,
Thanks for your review,
We're glad to hear that we could help connect you with tree surgeons so quickly.
Kind regards,
The Bark Team
* is a broken record and a horrible customer service rep. He refused to escalate issues Or return credits pertaining to "wrong" Information listed by a lead or "bad" leads.
*Personal information redacted by admin
Hi there,
We did reach out to you to try and help, however you did not respond to us.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi there Mint,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team