Bark has a rating of 3.1 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
I actually like the concept of Bark but you can spend a lot on credits just to get numbers and emails on people who may not contact you back. I have spent a substantial lot of money on the site and it's getting to the point that's it ridiculous.
I filled out Bark.Com form with out doing any real research. I got a call back within a few hours of posting my information. The company that I met with has been so professional, reasonably priced and done a fantastic job!
Hi there Josie,
Thank you for your review,
It's great to hear that we could help.
Kind regards,
The Bark Team
This company has a confusing setup and will end up charging you an insane amount of money for the privilege of essentially cold emailing prospective clients. If you're a freelancer or a small business you should avoid this like the plague.
Hi Caz,
We are not a "cold calling" company. We use SEO to bring customers to our website when they are looking for a service provider. They can then choose to fill our our online form with their contact details if they want to be connected with local professionals.
We will be happy to explain everything about how our service works of you make contact with us at team@bark.com.
Our prices are regularly monitored and set based on the monetary value of the lead as well as the chance of conversion. Our costs are £1.20 plus VAT per credit with the credit amounts changing from service area to service area - for example Dog Walking leads are 5 credits per lead whilst Accountancy is 15. We feel this is the fairest way to price our leads.
Kind regards,
The Bark Team
Bark cater to an extremely low budget clients setting up false expectations of what they should pay. Bark.com solicit professionals but expect them to charge as amateurs and to give them a cut. Bark.com is telling their clients "what they should expect to pay" That 'payment' is an insult and a joke. Bark solicit professionals promising them work and "free" leads but once they send one "lead" practically a person who expects to hire you for minimum Bark.com is asking you to pay. If you value your work I recommend you don't sign with them.
Hi there Ophelia,
We're sorry to hear that you did not have success using our platform.
We have made many changes and improvements to our platform since you last used us, and the majority of professionals across 8 countries now achieve a 1 in 5 conversion rate with us, so please email us at team@bark.com to hear more about how we can help your business.
Kind regards,
The Bark Team
I was looking for "local" web designers. Bark suddenly opened an account for me (I didn't want one), and offered a list of "local" designers. Two I selected, and both were supposed to be based in California.
They weren't, both were in Asia. I received a high pressure attack but two sales "professionals," who essentially demanded I take them on to redesign my website, and then employed a used car dealer attack: demanding four a huge amount of money, then cutting it down right away, then calling in a manager who offered a one-time further 50% cut.
Completely unprofessional, and I found through my website analytics where they were from. Pathetic.
If this is what Bark has for clients, or what they allow to use their site, sorry, I'm not impressed.
Hi there,
We're very sorry to hear about a poor experience you had with a professional you found on Bark. We tried to reach out to you directly however we received no response.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any tradespeople who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
I used bark to contact 'customers' who had jobs advertised, all 3 leads were dead and nobody made contact (Clients). I contacted bark customer service who refused to refund or credit fees saying clients numbers were verified.
That means nothing when the clients job has been taken and they haven't informed bark. Bark still pre-charge you for leads and you don't have any opportunity to quote or even contact customer.
Shoddy
Hi Amir,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I have a strong feeling that this website is a scam. I responded to 30+ leads and haven't heard back even from a single one. In addition to that, the auto-payment was applied to my account without notifying me...
STAY AWAY.
Hi there Megan,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
If you are hoping to get work on bark as a contractor, forget about it.
The leads suck completely. Just a bunch of nickel and dime people looking for a great deal on a tiny little project. The going rate for contractors in my city is 40 to $50 an hour. Everybody on there wants to pay under $20 an hour.
Besides the low hourly rates that people are willing to provide, the projects are incredibly small and not worth driving around the province to lay a 50 ft2 patio.
I would give zero Stars if that was a possibility
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Having gone through Bark to to get loft conversion quotes, we were contacted by Simply Home Designs. In no time at all they attended and gave us a very competative quote. Work was scheduled at our convenience and the conversion was carried out superbly. Each phase was explained along the way and the workmen were considerate and polite. Any problems were sorted promptly and we are extremely pleased with the outcome and would recommend them 100%. Thanks again Alex, Sarah And Steve.
Paul and Lorraine Sanderson
Hi there Paul,
Thanks for your review,
We're glad to hear that we could help you find the right company for your loft conversion needs.
Kind regards,
The Bark Team
After purchasing credits and responding to Leeds I had no replies from any customers. I don't even know if they received my offer. I asked for my money back for the credits I purchased and did not use and was told that they would review the situation to see if I was eligible for a refund. That was over two weeks ago. Now they don't even answer my emails. Stay away. You can find better places for leeds.
Hi Wayne,
We're sorry to hear that you did not receive any responses from leads on our site.
We appreciate that it is frustrating when customers don't respond. We generally find that responding to the most detailed leads quickly is the key to success on out platform. Please email us at team@bark.com and we'd be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Scam fake leads they need to be laughed at and closed down! How do you sleep at night! They gave a lead that texted me back and said she never went to them for service she only inquired about there platform and her name and occupation was registered they tried to gaslight me by telling me she pushed the wrong headline however she and I did meet and talked! About decent ways to get honest leads! Do not fool or do any kind of business with this company! I'm praying that they be shut down immediately! Bark keep your comments to this review to yourself! Gaslighting I talked to her for myself.
Hi Patrice,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
BARK.com has good intensions with their product. Unfortunately, I have found through my lead acquisitions, that the typical consumer is clueless on the amount of time and financial burden on the subscriber.
I had joined BARK.com and bought into the "lead credits", more than once, to increase my market base with the hopes of landing more projects/ Even at least one project to pay for the service. After contacting well over 20 posts, half of which would not respond to emails / phone calls, I found most of the individuals I did communicate with were just testing the waters, fishing for ideas, and had no intent to at least engage in dialog concerning their post and how my services (Licensed Architect) may help. This to me is a total waste of time and monies, on my part, of buying into purchased leads.
I am on my third round of purchasing leads, once done with the credits I will be deleting my account.
Hi there Rich,
We're very sorry to hear that you have not had success with us.
We do believe that we can help you achieve conversion with us and would be happy to offer you our best practice tips- please do email us a team@bark.com for more information.
Kind regards,
The Bark Team
Jarvis through this bark site confirmed my Clenaing appointment and I mentioned many time my guests are coming at night so they can't cancel my appointment. Because Jarvis conformed, I have cancelled other services who offered me too. Jarvis confirmed then they didn't answered my messages or their phone switch off! All of Jarvis online website Facebook every number is unable to reach.the number they used to confirm me through message also after calling, all numbers are disconnected.its like I have talked with ghost. Now I did not book anyone and Jarvis team did not show up! This is absolutely unacceptable
Hi C Jay,
We're very sorry to hear about a poor experience you had with a professional you found on Bark.
The overwhelming majority of customers' experiences on Bark are positive, but we recognise that with such a large volume of jobs being agreed on our platform, problems may arise on very rare occasions.
We do not claim to vet any professionals who use our site. Our role is simply to put you in touch with a professional in much the same way the Yellow Pages, Google or an advert in the paper would do. We provide public profiles on every professional and an open review system to allow all prospective customers to carry out their own due diligence before hiring any professionals.
Should you need us to provide you with any messages exchanged between you and the Bark professional in question, just email us at team@bark.com.
We wish you all the best in resolving your issue.
Kind regards,
The Bark Team
Yes, they send you boxes, but just try to cancel your account! I waited until the 5th month of a 6 month subscriptions, and cancelled. Instead, they renewed me and told me I can't cancel for another five months. I say this is FRAUD!
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Just wanted a good cut back & clear up of my garden. Found James & Adam brilliant came out gave me a quote & got stuck in the next day. Made a massive difference to my garden will definitely be using the guys again.
Hi there Stacey,
Thanks for your review,
It's great to hear that we could help connect you with these gardeners.
Kind regards,
The Bark Team
The amount you spend on leads is high. Add that to the fact that 90% dont even reply to your initial emails or phone calls makes it questionable at best. Customer service is close to talking to a bot, canned responses and not relevant to the conversation.
Hi Robert,
We're sorry to hear that you have not found our platform useful.
We feel our prices are competitive as we offer professionals the opportunity to try and convert business and market themselves at the fraction of the cost it would normally be to get themselves to the top of Google. We also do not charge commission and so do not take any earnings from you, nor do we take any earnings from repeat business you may win.
We would love to help you achieve our average 1 in 5 conversion rate so please do email us at team@bark.com for any extra hints and tips.
Whilst our customer success team endeavour to give personalised help to each account, we often find a pattern as to why a professional may not being hired. We also have a credit return policy which the team are unable to change and must adhere to when returning credits for leads where there has been an issue.
If we can be of further help, please let us know.
Kind regards,
The Bark Team
Poor customer service.
They back down and lie about their starter guarantee.
They send leads to unlimited amounts of people, meaning lots of businesses are spending at least a tenner to fight over one lead.
They send out lots of fake leads or people who aren't really invested in finding someone again wasting money.
Absolutely shocking customer service when you raise these issues.
Please don't waste your money.
Hi there Kat,
We are sorry to hear that you have not found our platform or support useful for your business.
We only sell each lead to up to 5 professionals in order to control the competition on leads. Nonetheless we still advise professionals to respond quickly to give them the best chance of converting.
Our website clearly stipulates that our Get Hired Guarantee is the offer of credits returned if no work is won the first time around.
If you wish for any further help or information, please email us at team@bark.com.
Kind regards,
The Bark Team
David, from Insulation One gave us a great price and responded within minutes of the job being posted. The work was done professionally and David cleaned up afterwards.
He was also very polite and personable.
I would recommend Insulation One to anyone wanting loft insulation, without hesitation!
Hi there Tony
Thanks for your review.
It's great to hear that we could help connect you with this company.
Kind regards,
The Bark Team
I contacted Bark.com through google for an accountant. They put me in touch with Monica who called me with great advice. She was extremely pleasant and very knowledgeable in her field. I will definitely be using her as my accountant. Thanks Bark and thank you Monica. X
Hi there Juanita,
Thank you for your review,
We're so glad to hear that we could connect you with a great professional.
Kind regards,
The Bark Team
Needed an electrician found people very quickly for me. Had a few electricians get in contact with me. Choose between them whom I thought would be good, wasn't wrong. Hired a guy called Ali he was very good. Will surely use in the future.
Hi there Khaleda,
Thank you for your review,
We're so glad to hear that we could connect you with an electrician who could help.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi Corey,
We're sorry to hear that you have not had a return on investment.
We help many companies achieve a 1 in 5 conversion rate and we hope that we can help you fo this too. Please email us at team@bark.com and we will see how we can help.
Our prices are regularly monitored and set based on the monetary value of the lead as well as the chance of conversion. Our costs are £1.20 plus VAT per credit with the credit amounts changing from service area to service area - for example Dog Walking leads are 5 credits per lead whilst Accountancy is 15. We feel this is the fairest way to price our leads but we are always open to suggestions.
Kind regards,
The Bark Team