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Bark

Overview

Bark has a rating of 3.1 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.

service
307
value
288
shipping
96
returns
144
quality
256
This company responds to reviews on average within 15 days
+237
How would you rate Bark?
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Florida
1 review
0 helpful votes
Follow Sam D.
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Bark s a waste of time.

Any lead that I responded to was not legitimate. Bark does not qualify the leads and worse, you have to fight to get your credit back when you contact a lead by phone or mail, and no one calls or emails you back. Don't waste your money on this service.

Most of the leads I have received are Fake leads; period. I just received an email from 'Immie"... and her response was following up with a bogus lead for 7 more days and see if they answer you... really?... "we don't return credits on this basis" - extremely unprofessional organization that would hire someone who has this mentality of not helping a paying customer.

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: September 14, 2021
Bark T. Bark Rep
over a year old

Hi there Sam,

We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.

We tried to reach out to you directly however we received no response.

If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.

Kind regards,

The Bark Team

GB
1 review
5 helpful votes
Follow Jo C.
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Fake leads
July 13, 2019

I should have read all these reviews here. Bark seem to trick you to think there are so many potential customers searching for your service, but half the time they are fake numbers and people aren't ready to buy. We need to report this to the Trading Standards.

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 13, 2019
Bark T. Bark Rep
over a year old

Hi Jo,

We're sorry to hear you've had a negative experience with Bark.

All our leads are posted by customers who either have previously used us to find professionals or who are actively searching for services. Customers provide their contact information and in a case where the information provided is incorrect, our team can look to issue credits back.

With regards to customers not being ready to buy. It is up to the customer to decide when they are ready to purchase and we, unfortunately, have no control over this. We are a lead generation platform, so our job is to provide you with the means to contact these leads but it is then up to you to follow up with the customers and secure the business.

Of course, our team are available to help along the way and have some great advice to help. Additionally, since the release of our new site, new features are being added regularly to help professionals even further.

If you have any questions you can contact the team by phone or email: Team@bark.com

GB
1 review
0 helpful votes
Follow Gwen L.
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Colin was very quick with communication with arrangements to get the job done. Today I feel much better looking at my front yard. Thanks to Richard also. Well done job. Hope to use your service next month.

Date of experience: May 22, 2020
Bark T. Bark Rep
over a year old

Hi there Gwen,

Thanks for your review,

We're very glad to hear that we could help connect you with Colin.

Kind regards,

The Bark Team

Australia
1 review
2 helpful votes
Follow Riaz P.
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Called back and the numbers are disconnected. Leave a message and not one calls you back.
Several leads just wanted to know more about your industry, not serious customers. Don't waste your time and money on bark.

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 18, 2020
Bark T. Bark Rep
over a year old

Hi there Riaz,

We're sorry to hear that you feel this way.

We tried to reach out to you directly however we received no response.

We would be happy to help you make the the most of the platform - please email us directly at team@bark.com.

Kind regards,

The Bark Team

GB
1 review
2 helpful votes
Follow Scott C.
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Not happy when I questioned bark about my leads why we have bot been accepted reply in email was we have deactivated accounts which means they stole 90 quid worth of leads which were already active and the remaining credits not happy at all I want full refund since this company has gone the wrong way totally about business delete all my profile delete my leads and steal my money this need be sorted or trading standards will get ear of it

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 16, 2020
Bark T. Bark Rep
over a year old

Hi there Scott,

We did reach out to you to try and help, however you did not respond to us.

Please email us at team@bark.com and we would be happy to help you make the most of our platform.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Damon L.
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I was looking to find a cleaner near to the village my father lives in. I made an inquiry on Bark, and within minutes I had a number of excellent local businesses contacting me via email and telephone, with clear and courteous information regarding their services, with no pressure to commit. I recommend Bark if you are looking to find a decent local service.

Date of experience: January 14, 2020
Bark T. Bark Rep
over a year old

Hi Damon,

Thanks for your review,

We're so glad to hear that we could connect you with such great professionals!

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
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Brownsgroup roofing
January 29, 2020

Very quick to find a professional. Brownsgroup roofing came out within a couple of hours and the work was completed promptly and professionally and at an extremely reasonable price. With photos of before and after, we are so pleased and would definitely recommend this small friendly family run company to anybody.

Date of experience: January 29, 2020
Bark T. Bark Rep
over a year old

Hi there Abi,

Thanks for your review,

We're so glad to hear that we could connect you with a great professional who could help.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Bernard W.
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Bark gave me 5 qualified traders for me to consider for the roof & gutter work that I described and two of them responded within 24 hour. The first one checked all aspects before giving me good advice and an acceptable quote. After assurance that all the work would be done in the time frame that suited me and there would not be any additional charges I accepted the quote.

Date of experience: April 10, 2021
Bark T. Bark Rep
over a year old

Hi there Bernard,

Thank you for your review,

It's great to hear that we could help connect you with this company.

Kind regards,

The Bark Team

Arizona
1 review
5 helpful votes
Follow HVAC T.
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I never did business with Bark. This company spammed my company's website by using the testimonials area of the website to post multiple 1-star reviews containing "potential leads" from customers looking for painters and interior designers. I'm in HVAC.

I attached my website's review notification as proof, because Bark reported the review that I left on Trustpilot as "defamatory". This is 100% true.

Oh, I almost forgot- the link they provided so that I could opt-out of "receiving leads" doesn't work! Seriously, that's not just terrible business practices, I'm pretty sure it's a violation of the CAN-SPAM Act.

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 25, 2020
Bark T. Bark Rep
over a year old

Hi there,

We did reach out to you to try and help, however you did not respond to us.

Please email us at team@bark.com so that we can look into your case and stop further emails coming your way.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Christine C.
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I stumbled across this website whilst searching for a reputable gardening company. I found Barks' website easy to navigate, trades were Star rated, customer reviews available to read, posting a job was SO easy and all FREE. I'll definitely be using them from now on.

Date of experience: September 25, 2020
Bark T. Bark Rep
over a year old

Hi there Christine,

Thanks for your review,

It's great to hear that you have found our platform so useful for you.

Kind regards,

The Bark Team

New York
1 review
8 helpful votes
Follow Tamara J.
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They find your website and contact form and spam you with all these possible leads in your area looking for your service. Once you sign up you'll see the number of leads disappear and the few leads you do get are not actively wanting to hire (completely dud leads). I reached out to their customer service, speaking specifically with * and he was completely unhelpful - referring me to their T+Cs and refusing a refund. When I challenged legal action, he gave me their legal address. Enjoy this review *

*Personal information redacted by admin

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2019
Bark T. Bark Rep
over a year old

Hi Tamara,

We did reach out to you to try and help, however you did not respond to us.

Please email us at team@bark.com and we can look into your case and stop further emails coming your way.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Eve M.
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SP Developments
July 30, 2020

James and his team were very efficient and friendly. They arrived early in the morning and worked hard all day. They paved a path from my back garden to front garden and it looks really great. I am very happy with the standard of the work and the team were very professional

Date of experience: July 30, 2020
Bark T. Bark Rep
over a year old

Hi there Eve,

Thanks for your review,

It's great to hear that we could help connect you with James and his team.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Devika P.
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I used Bark to find a cleaner. They suggested Hertford Homeclean, who got in touch and did a great job.

I've since used Bark for other things too and have always been happy with the results.

Sometimes I wish there was a larger choice of professionals though.

Date of experience: December 13, 2019
Bark T. Bark Rep
over a year old

Hi Devika,

Thanks for your review.

We're so glad to hear that you have found our site useful for you.

If we can help any further, let us know.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
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Great roofer
January 18, 2020

Can out to quote for replace ridge tiles, the weather was bad, they look at it we both came to agreed price, As I could see the sky through the loft, They fix their for me so both parties very happy me with a dry roof and they got paid. So they done a great job to.

Date of experience: January 17, 2020
Bark T. Bark Rep
over a year old

Hi there Pauline,

Thanks for your review,

We're glad to hear that we could help connect you with a great roofing company.

Kind regards,

The Bark Team

California
1 review
1 helpful vote
Follow J F.
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MISLEADING Leads
November 13, 2020

Bark.com has MISLEADING leads. According to Taegan (Bark.com Support Team) a customer may have already chosen another business to work with, but the lead may still be active on their website. When I requested a credit for this, they stated that they cannot provide a credit because they "cannot return the credits for customers that decide to hire someone else". They suggested to " not wait a day or two before purchasing their details" even though I told them that I purchased the lead 32 minutes after it went up on their site. I understand if they find another business to work with a day or two after it was posted, but this was within an hour of being listed on their site. The lead should be closed, but it was kept up even though I sent them my complaint so other businesses could have also used up their credits to find out that this lead already found what they were looking for.

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: October 14, 2020
Bark T. Bark Rep
over a year old

Hi there,

We did reach out to you to try and help, however you did not respond to us.

Please email us at team@bark.com and we would be happy to help you make the most of our platform.

Kind regards,

The Bark Team

Illinois
1 review
4 helpful votes
Follow Troy M.
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Scammers!
April 18, 2020

I recently joined Bark and purchased the starter pack with a guarantee to get hired at least once. Nothing! A bunch of the leads I paid for we're bogus. Try calling or sending an email to lead and none of the info is correct. Sent an email to Bark requesting a refund. They have me more credits to use. I would like my actual cash returned to me! I've used a couple different apps similar to this that are legit and I've got work from. I'm also reporting this to the BBB and my local authorities for this FRAUD!

Bark attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 19, 2020
Bark T. Bark Rep
over a year old

Hi Troy,

We're very sorry to hear that you have not had success with us. We did try to speak with you to help but we did not get a response.

We do screen every single lead using our automated system and have a credit return policy which allows us to return credits for any leads which are found to have incorrect details. Please email us at team@bark.com if you would like a copy of this and if you would like to report any leads.

Our Get Hired Guarantee is clearly stipulated as being the offer of credits returned if no leads are converted the first time around. We generally have a 1 in 5 conversion rate and this is why our starter packs have this offer - essentially we want to help you achieve a return on investment. Please do get in touch if we can help any further.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow Simon L.
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First time if using Bark, entered requirements and received responses from several local providers.

Only received contact from relevant / local providers, selected the most appropriate for my needs.

I will make Bark my first point of call in the future as it saved me hours of phone calls and emails seeking quotes.

Date of experience: January 26, 2020
Bark T. Bark Rep
over a year old

Hi there Simon,

Thank you so much for your review,

It's wonderful to hear that you have found our platform works so well for you!

Kind regards,

The Bark Team

GB
1 review
11 helpful votes
Follow Valerie B.
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Bark sent me the contact details, via email, of 6 very local van drivers/couriers, within minutes of my enquiry.

We discovered an item we had purchased was too large for a taxi.

I was contacted and chose Tadis, of Oxford, who was the cheapest and most available.

He did 4 stops at the most competitive price and our friends said he was warm, professional and obliging.

I would strongly recommend Bark for domestic and business pursuits. They checked back too.

Val, Oxford UK.

Date of experience: July 5, 2020
Bark T. Bark Rep
over a year old

Hi there Valerie,

Thanks for your review,

It's great to hear that we could help connect you with Tadis.

Kind regards,

The Bark Team

Michigan
4 reviews
2 helpful votes
Follow Rachel J.
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Horrible.
September 18, 2022

I wish I would have looked this company up before making any purchases.
They are trying to be like upwork, except upwork credits you back for credits on jobs that they deem scam or unfit.
I made a purchase, got NO leads and was corresponding and they recharged my card claiming I signed up for auto pay. I didn't. I never checked any box saying I wanted autopay and I never got a notification saying I was almost out of credits or out of credits.
Then I get a promo code, so I enter it in the promo area and it doesn't even take me to a checkout, in fact I didn't even agree to purchase credits. They charged my card which should have been taken off of file.
This company is violating consumer rights and they need to have a class action lawsuit brought on them for their lack of accountability and the fact they just think they can charge credit cards without authorization!

Date of experience: August 19, 2022
Bark T. Bark Rep
over a year old

Hi Rachel,

We tried to reach out to you directly regarding your review, however we received no response.

If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.

Kind regards,

The Bark Team

GB
1 review
0 helpful votes
Follow MARGARET K.
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Story illustrations
August 24, 2020

I was very pleased with the illustrations of my story, Nasara and Her Little Goat, done by Judith O'Boyle, a professional illustrator recommended by Bark Team. She did a great job! I will not hesitate to use her services again. I look forward to working with her on another project in the future.
Thank you.
Margaret Kassam

Date of experience: August 23, 2020
Bark T. Bark Rep
over a year old

Hi there Margaret,

Thanks for your review,

We're very glad to hear that we could help connect you with this illustrator.

Kind regards,

The Bark Team