Bark has a rating of 3.6 stars from 1,642 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Bark most frequently mention great job, quick response and next day. Bark ranks 1st among Service Marketplace sites.
I don't normall like leaving bad reviews but Bark imposed themselves on me without invitation. I have no recollection of subscribing to Bark before my inbox was bombarded with emails trying to pass me unqualified leads most of which had budgets of about £250. Looking at the cost - about £300 plus vat for an estimated 10 leads with an average of a 20% conversion? That's a £150+VAT customer acquisition cost for probably £250 inc VAT revenue? If you are looking for help with web design and digital marketing I'd suggest that anyone who signed up to that deal is probably not the marketeer you're looking for!
The customer service is the poorest that you will ever find. They send you stale leads. I have called leads within minutes of them being sent to me. A lot of the time people have said they already hired someone days back. Their leads are stale. Try telling them about it? Good luck with that. As you can see from all their "standard" scripted responses, they will simply refute everything. Whoever runs this outfit should be investigated for business ethics and practices.
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
The leads cost a lot of credits and there is no guarantee you will be contracted or even contacted... it is pretty much a crap shoot.
So don't waste your money.
There are many more useful and cheaper ways to get clients.
Hi Lina,
We are sorry to hear that you have not had success using our site.
We offer professionals the opportunity to market themselves to members of the public who place requests on our site, but we cannot force those people to make contact with any specific professional. We do ofcourse send them email and text notifications to try to keep them aware of the interest they have received.
We would be happy to help you make the most of our service - please email us at team@bark.com for some tips and advice.
Kind regards,
The Bark Team
I stumbled across this website almost by accident and it has been an absolute godsend! We needed an electrical safety certification on a property for rental. I input a few simple bits of information and within an hour (actually less!) I was contacted by 4 separate companies. I made an informed choice on which one I felt was best suited and competitively priced and booked the job that day. It has just been completed (the job) by a really lovely honest guy called Will King from CK electrical on line... all thanks to Bark. I will definitely use this site again and recommend it to anyone and everyone. Simplicity and effectiveness all rolled into one. 100% genuine satisfaction. Thank you.
Hi there Alan,
Thanks for your review,
We're glad to hear that we could help connect you with Will King.
Kind regards,
The Bark Team
Their offer code didn't work. I sent email immediately and called them in the morning. They were not only wasting my time; they indirectly referred me as stupid. Then asking me to spend another £155... saying they are helping. Secondly, 70% of their leads are bogus. When asked they say the phone numbers are checked but action speaks louder. Thirdly, customer service reps are trained to passively bully people (as in say the same things again and again people will cut the call). Hiding behind fraudulent policies... will not do business with them. WASTE OF MONEY. Spend on FB ads...
Hi there Sudha,
We're sorry to hear that you had issues using a code on our site. These codes are automated and have time limits which is why we cannot apply them after they have expired.
All our leads are screened by an automated system, and we have a credit return policy which covers any contact details which are not working. We feel this is the fairest system we can have as we are not a commission based system that guarantees work, and only provide contact details for enquiries placed with us. We also earn no commission or funds from repeat business. We do our best to explain this policy and will always return credits for anything which falls within it.
If you would like any help with your account, please email us at team@bark.com.
Kind regards,
The Bark Team
Bark works well, but the incessant emails asking for reviews gets annoying, hence why im doing this to hopefully stop it. We did find an excellent cleaner and we are very pleased. However, there was one guy that thought he should get the job because he paid to be able to respond to my advert. Was very pushy indeed.
Hi there Jacky,
Thanks for your review,
We're so glad to hear that we could connect you with a great cleaner.
As a business, it's important to us to receive feedback from our customers, and we appreciate the time you have taken to leave your review.
Kind regards,
The Bark Team
After debating for months I finally decided to give in and purchase credits to try and connect with more clients. Needless to say I should have followed my first instinct and not invest any money. After contacting several leads to no avail my final straw was when I called a so called lead that had just posted only to be told by the person that I had the wrong number. This immediately through up red flags for me to the point where I feel as though I fell into a scam. I'm seriously thinking about filing a claim with my bank stating this. I'm really upset that I wanted my hard earned money.
Hi there,
We're very glad that we were able to resolve the issues raised.
We would therefore appreciate it if you could update this review.
Kind regards,
The Bark Team
On Saturday I entered my request for a gutter cleaning company. I was immediately sent a list of companies and within five minutes one of them, Marc from Pro-Dec, phoned me to talk about the work I wanted done We arranged that he would come on Monday lunchtime. He arrived on time, very friendly, very efficient, cleared out all my gutters and drains. Job done in 45 minutes at an extremely good price. I was very impressed with the service provided and asked for a business card so that I could contact him again.
Hi there Jackie,
Thanks for your review,
It's great to hear that we could connect you with Pro-Dec.
If you would also like to leave Marc a review, just login to your Bark.com account and click on their profile page.
Kind regards,
The Bark Team
I loved there were a few options to choose from. All in a different price range so I could really pick the best suited. The response time was very quick and I'm considering using bark for my own service I offer.
Hi there Lenka,
Thanks for your review,
We're so glad to hear that we could provide you with a great choice of professionals.
If you would also like to leave the professional you hired review, just login to your Bark.com account and click on their Profile page.
Kind regards,
The Bark Team
Cleaning service... Canceled on a Saturday last minute
Planned on monday... came on property without calling to give entrance... broke entrance cones. Left their trash. Sitting along driveway...
Called them. They ignored the call. All this was... Noticed at time they were too arrive... the planned arrival... Thro never called me.
Beware of this company... they are out looking to giving trouble. Checking out individuals properties!
Without you knowing...
Contacted police...
Hi there,
We're sorry to hear that you have had this experience with this professional.
We are not directly affiliated with the company in question. As such we would advise leaving them a review directly.
Kind regards,
The Bark Team
Do NOT use these people. They lie, the leads are mostly fake. When there is a real client, they make the process too easy for them so they never actually turn into any genuine leads and they just seem to close their accounts. Funny that. Definitely a scam. And arrogant unhelpful staff. They also lie about refunding your credits if you don't secure work. No transparency and fake leads. Be warned!
Hi there Linda,
We're sorry to hear that you feel this way, but we strongly refute the claims that you have made against our business.
We tried to reach out to you directly via Sitejabber, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I would be very wary using this service as a tradesperson. I have bought a number of leads which stated that only 1 person had bought the lead only to find that when I called they had already had numerous calls from tradesmen directed to them by bark. I was also offered a free trial of elite pro. Yet when I tried to cancel it was almost impossible. Charged for months before my bank eventually stopped them. Very unscrupulous selling methods. I could not recommend this company at all and would recommend tradespeople use a more reputable platform.
Hi there Nigel,
We're sorry to hear that you have had issues using the platform.
We tried to reach out to you directly via Sitejabber, however we received no response.
If you would like to receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
Bark creates fake jobs for tradesmen, they make up jobs with dead numbers, no way to contact so that you waste your credits,
They also took £120 from my bank without my permission to add more credits.
Fraud basically...
Steer well clear if your in the trade, this is without doubt the worst of the sites, my builder is the best imo, don't think Iv ever had a fake job on there. Was getting 3 a week on here...
Hi there,
We're sorry to hear that you feel this way, but we refute the claims that you have made against our business.
We tried to reach out to you directly however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
I spent over $100 on credits to contact potential clients. First of all, they made it seem like that was the minimum credit amount I had to buy. I didn't realize I could buy one credit pack that was only about $50. Secondly, most of the people I contacted, I never heard from. I even tried doing the free trial of being an "elite pro" and I still ended up receiving zero clients from this site. Seems like they are trying to trick you to pay them more money when they probably know there will be little to no return.
Hi Demi,
We did reach out to you to try and help, however you did not respond to us.
We do have a minimum credit amount which must be purchased. There are occasions where the system will work out the wrong one if the account was set up with unsuitable service areas. The agent you spoke with would have ensured you had the right one for your marketing needs.
Please email us at team@bark.com and we would be happy to help you make the most of our platform.
Kind regards,
The Bark Team
We had our 10 year old patio cleaned & regrouted by David of Magic Cleaning services. He did a fantastic job, was quick & reasonably priced and we are delighted with the end result, which far exceeded our expectations.
We also had some carpets cleaned, which have come up like new.
Would not hesitate to recommend David for any cleaning jobs.
Hi there Peter,
Thanks for your review,
It's great to hear that we could help connect you with David of Magic Cleaning Services!
Kind regards,
The Bark Team
They advertised that they would refill the purchased credits until at least one job was secured through their platform. They then only refilled the credits once and said you have to pay beyond this. Totally feel played. Absolutely Garbage platform that couldn't provide a single real booking.
Highly advise not to waste your money.
Hi Masoud,
We're sorry to hear that you did not have success on our platform, however we do not make the claims that you have accused us of.
Our starter packs come with a Get Hired Guarantee, which is the return of all credits again one more time for free if no leads are converted the first time around. This information is on our website before and after the purchase of the pack.
We achieve an average conversion rate of 1 in 5 for each professional across over 2000 professions and 8 countries, and as such we are confident that we can help support businesses such as yours.
We're sorry that you have not had success and we would be happy to help you achieve conversion on the platform - please email us at team@bark.com for support.
Kind regards,
The Bark Team
bark.com has no way of verifying who is requesting information. I have had kids playing with their phones and request for a photographer.
Only few people are properly using this site, most of times, I receive NO response from people. Also, bark.com refuses to credit
Hi Emad,
We tried to reach out to you directly regarding your review, however we received no response.
If you would like to understand more about our platform and receive support, please email us directly at team@bark.com.
Kind regards,
The Bark Team
The leads are such poor quality. Of course, I don't expect the majority of leads to roll straight into wins, that would be too good to be true. But with 99.9% of them being fake or bogus then you will never see a ROI. The only answer they will give is well we will return your points, which just results in even more crap being sent your way, it is a vicious circle.
Hi Rebecca,
We are sorry to hear that you did not have a positive experience using our service.
We screen every single lead using our automated system and have a credit return policy which allows us to return credits for any leads which are found to have incorrect details. Please email us at team@bark.com if you would like a copy of this and if you would like to report any leads.
We are an open public platform and allow customers to place as much information as they wish to in the Additional Details section. We always advise our professionals not to respond to vague leads, as this then prompts us to get in touch and prompt them to add more details. You can utilise the Filter Questions section of your account in order to remove any vague answers from your leads and customise them fully. Do get in touch if you need any help with this.
If you would like us to send any extra hints and tips for making the most of the platform, please email us at team@bark.com and we'll be happy to help.
We have plans to introduce more filtering and screening in the New Year that will help improve the quality of our leads even further.
Kind regards,
The Bark Team.
When I got the first email from Bark saying all the different people were looking for services, my first thought was stay away. But then they keep sending you emails about all these "potential clients" you could be getting in touch with and it gets hard to ignore. I figured if we can get 2 jobs out of it the 96$ dollar fee for 60 credits will be worth it.
We followed up with many leads, 6 emails and called 3 of those 6. We got nothing. I'm not sure where they get these people but they don't seem to anxious to inquire about our services.
I would not recommend this to anyone
Hi Lyne,
We're very sorry to hear that you did not convert with us.
We have some great new features available on our website and we may be able to offer a free response to get started with us again.
We do achieve a 1 in 5 conversion rate across the board, so please please do email us at team@bark.com and we will be happy to help you make the most of our platform.
Kind regards,
The Bark Team
Poor system that delivered no clients. Do not waste your money! Sending me emails today! There are no enquiries in my industry atm due to lockdown. We all talk via trade forums. And yet bark have clients wanting our services in their homes. I think not. Do not trust them. Their reply to my review on Trustpilot is that they have never heard of us! Borderline scam.
Hi Spencer,
We hope you are staying well at this time.
We did attempt to speak with you about this issue however we did not receive a response.
We are an open public platform and as such cannot stop those choosing to ignore government guidelines from placing requests. Professionals are never required to respond to any leads they do not feel comfortable fulfilling.
We screen every single lead using our automated system and have a credit return policy which allows us to return credits for any leads which are found to have incorrect details. Please email us at team@bark.com if you would like a copy of this and if you would like to report any leads.
Kind regards,
The Bark Team
Answer: Bark may or may not be legit, but their barks are very often bogus tire kickers or scammers. They've got a lot of work to do to clean up their act. They need to go straight membership and those needing the work done need to PAY to speak to a professional instead of the professional paying to speak to the bogus tire kicker.
Answer: Your reviews are high on Trustpilot because they remove all the negative reviews from their profile. Bark.com removed my review twice. Trustpilot is the only review website that allows businesses to remove reviews for a price. Trustpilot got criticized in several news articles for being easily manipulated of their 'Reviews' for $600 any business profile can push up or down review they want. Look up 'Trustpilot news articles'; they say 'Trustpilot reviews are just paid advertising'
Answer: I don't think so. They signed me up and sent me a free "lead" I never got a reply to. And then I paid for one credits lead and that didn't get a reply. I then noticed both emails where from the UK. I am a plumber in Canada, but the lead specifically said it was for work in my hometown. Refund policy in place but didn't refund the credits. Not even credited to my account. They also automatically have all my reviews from Yelp, HomeStars etc. that they scraped and posted on their website.
Answer: Agree with above, In my experience, this has been a COMPLETE SCAM. Spend all that money to place an ad, or renew your website, DO NOT INVEST IN BARK
Answer: Bark don't verify whether any of the customer tel numbers actually work and most of the leads are poor quality so they won't answer anyway. Save your money, honestly.
Answer: Very true. Misleading leads. No lead vetting. Just Bark saying leads have been verified. But how do we know when no lead responds. They seem fake to me. Bad experience and worst leading platform.
Answer: Bad lead quality, stay away. Zero customer service. On the phone they will tell you that you are wasting their time.
Answer: The 1 star reviews are real. All the other 5 stars are not. This website preys on desperate businesses that require work and signs them up with a cost. First, they searched deep on the internet as my business has NEVER heard of them before their Spam-my email. They send an email stating that I have a lead on their website that I NEVER signed up on. Then ask for money to see who this lead is. To keep their site running, they say to people who are looking for particular businesses that they have them when they don't.
Answer: £1.20 per credit for a starter pack, then £1.50 after that and unqualified leads with next to no information cost between 10 and 18 credits. 10 leads will cost over £200 and doubtful will generate any work
Answer: It's because the positive customer reviews are almost certainly fake. Look at the dates. Look at the volume of reviews. Approximately 100 positive customer reviews of Bark have appeared on Sitejabber between early December 2019 and today (late January 2020). Compared to the number of reviews they received prior to December 2019, that is just an astounding number of reviews. This is not normal.
Hi James,
We are sorry to see that the leads we have sent you weren't of interest. We reached out to you to help, but you did not respond to us.
Our marketing team reaches out to new businesses when we receive requests for certain sectors or in certain locations that we may not have many professionals to currently fulfil. We offer a first lead for free for our service, however if the business is not interested, they can always click the unsubscribe button at any time to stop emails being received.
Our marketing team finds email addresses for businesses from their websites, and this is information that is in the public domain.
Kind regards,
The Bark Team