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Bank of AmericaReviews 656

1.2

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Bank of America Reviews Summary

Bank of America has a rating of 1.2 stars from 656 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Bank of America most frequently mention customer service, credit card and business days. Bank of America ranks 298th among Banking sites.

service
342
value
320
quality
313

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California
1 review
0 helpful votes
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"I paid $12,000 for a 'premium crypto trading course' that consisted of freely available information copied from the internet. RetrieveXpro documented the plagiarism and sent a demand letter to the course creators. Faced with evidence of copyright infringement and fraud, they refunded the full amount. A perfect example of using intellectual property law to fight financial fraud.

Products used:

RetrieveXpro øn t£l£grÄm (+1)(572)2461(578)

Date of experience: November 17, 2025
New York
2 reviews
1 helpful vote
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Faith restored!
November 12, 2025

"I paid $15,000 for a lifetime subscription to a 'guaranteed profit' trading bot that simply didn't work. RetrieveXpro investigated the company, found discrepancies in their registration, and drafted a powerful legal demand letter. Within two weeks, the company folded and offered a 90% refund, which RetrieveXpro secured for me. Sometimes, the threat of legitimate legal action is all it takes, and they know how to apply that pressure correctly."

Date of experience: November 6, 2025
Georgia
1 review
0 helpful votes
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FRAUDULENT THIEVES!
November 5, 2025

In April 2024, I deposited $645,000 and invested on this scam platform! All thanks to R E A I N T E L L. C O M, who were swift and professional in tracing my money to the wallets where the scammers had hidden it. They helped me recover everything in just eleven days.Don't make the same mistake I did! I was told to wait 17 business days before withdrawing, but when I tried, an "error" appeared. I contacted customer service for help, and they claimed I had to pay 28% for taxes and accrued fees. I sent it in, but when I tried to withdraw again, they froze my account I couldn't access my wallet or funds. I wrote to them no fewer than five times asking for updates, but they never responded. I couldn't just sit and do nothing, so I began my own research and did everything I could to prove my case.

Date of experience: July 24, 2025
Texas
3 reviews
4 helpful votes
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Back in July I disputed ebays unauthorized access to my bank account where I was being robbed with reoccurring fees on items I hadn't even sold. I contested at least 30 charges and kindly asked my bank to deny ebay access. They told me that they blocked ebay. I haven't bought or sold anything on ebay since July and never will as ebay is on the top of my BOYCOTT list. So a month later ebay hacks bank of America and breeches my account after I was told they were blocked. I contacted bank of America and complained on deaf ears. FAST FORWARD TO OCTOBER 8TH 2025. STILL FIRMLY BOYCOTTING EBAY AND NOW THEY HAVE BREECHED MY ACCOUNT AGAIN FOR $27.54: FOR SOME BULL$#*! THERE MAKIING UP. I WILL NEVER USE EBAY AGAIN EVER. THEY ARE A CRIMINAL ENTERPRISE WITH THERE GREEDY HOOKS INTO MY BANK WHICH I WILL BE CLOSING TODAY AND I PLAN ON MAKING A SCENE OF IT. BANK OF AMERICA IS A PISS POOR BANK AND YESTERDAY I HAD TO WATCH THE GIVE BACK THEN MONEY I DISPUTED AS THEY SIDED WITH THE CROOKS AT EBAY. EVEN AFTER I ASKED 3 TIMES TO BLOCK THESE CRUMBSNATCHERS BREETCHED BANK OF AMERICA AND THE PISS POOR PROTECTION. I WOULD TELL ANYONE LOOKING FOR A BANK WHERE YOUR MONEY WILL SAFE, THIS IS THE WEAKEST EXCUSE FOR A BANK WITH NO REGARD FOR CUSTOMER SATISFACTION. SCALE FROM 1 TO 10 I RATE BANK OF AMERICA A -666

Date of experience: October 8, 2025
Texas
1 review
0 helpful votes
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Beyond grief, but still grateful for the opportunity I have to share my experience, which was mostly bad until the end, thank goodness for how it ended. This scam company stole all my pension from me after I was sugarcoated into thinking that we would get massive returns. After realizing a few months later I was scammed, I reported them to my local police, who referred me to Urfa.io, who helped me recover it all—again, thank goodness for how it ended. I advise no one to use them

Date of experience: May 16, 2025
Mexico
4 reviews
8 helpful votes
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I have been trying, without success, to send by ACH to another account of mine. The ACH recipient list for that account disappeared, and was removed by BofA since my last successful transfer last month. So, I attempted to create a new recipient and received an error message to call BofA customer service. I was on the phone for 6 hours, 30 minutes, and no one at BofA could tell me how to successfully create a new recipient. Since BofA website told me to call BofA I mistakenly thought BofA would know how to restore this capability. I spoke to eight different people, supervisors and managers. No one could help. So, I have no way to transfer my funds as I wish to do. I have documented everything, names, dates, times, screen captures, etc. so the California Attorney General's office can take over, because BofA refuses to do anything further to permit me to transfer my funds. Shame on BofA, to freeze my ACH transfer capability!

Date of experience: March 26, 2025
Arizona
2 reviews
0 helpful votes
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STAY AWAY. I was frauded by a company online that I gave my BofA debit card too. After I noticed the fraud, I filed a complaint showing that this was a rampant fraud, backed it up by the company who I thought I was paying stating it was a fraud scheme. BofA still denied my claim to have the money refunded to me because they said I gave them my CC info. I will be finding a new bank.

Date of experience: February 13, 2025
Massachusetts
1 review
0 helpful votes
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Bank of America customer service is pathetic! To get an actual customer service representative on the phone, you have to wait a minimum of 1/2 an hour before you get one that is incompetent. The bank relies heavily on computer support and absolutely fails to address unique problems. DO NOT BANK WITH BANK OF AMERICA!

Date of experience: February 3, 2025
Tennessee
1 review
0 helpful votes
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Don't Care and Toxic!
January 30, 2025

I have had a business account with BOA for over 40 years. Someone got my account number and charged fraudulent charges on it. They eliminated the charges the first few months and issued me a new account number but new fraudulent charges (same vendor) appeared the next month. This whole scenario repeated itself for 5 months (5 new cards with new account numbers and 5 new sets of fraudulent charges that they ruled Fraudulent) finally they admitted that they could not protect me from Visa who was giving the vendor my new account number each time. The, they determined that the charges (formerly ruled Fraudulent) were legitimate because I had an established relationship with the vendor and demanded payment. They are so incompetent they are actually toxic!

Date of experience: July 31, 2024
New York
1 review
0 helpful votes
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The worst bank ever seen. Be careful of their ATM machine i did put a deposit yesterday in their machine and it took the money and it did not account them in my account and i did went to their bank office to explain what happened and the agent told me i need to fill up a claim and you have to wait around 10 business day to check if they can credited or no and it may take up to 45 days the claim and the the agent mention that they have this problem many time with the same ATm machine in 42nd street.

Date of experience: January 21, 2025
Florida
1 review
1 helpful vote
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Hold time on phone
December 17, 2024

I waited 42 minuets to speak to someone before i hung up without talking to anyone. This is the worst bank I've ever had to deal with.

Date of experience: December 17, 2024
North Carolina
2 reviews
0 helpful votes
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Too big to fail = corrupt bank.
Based on my experience. They run a promotion, get you hooked, and they don't deliver on their promise, and they say it is in the tiny tiny tiny fine print. Shame on them. 30 years loyal to them, and they are not loyal to you.

Date of experience: October 4, 2024
Ohio
5 reviews
3 helpful votes
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I strongly caution against engaging with Bank of America, as my experience suggests they operate as a scam company. Be wary of any involvement, as it may result in financial loss and unfavorable outcomes.

I've gotten my money back and that was only way I could go about it. I got help from. (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE ON THIS REVIEW INCASE YOU NEED HELP AND WANT TO REACH OUT TO THEM).

Note: I did this because of the strict policy over here and honestly i just want to help as many people as possible to get their money back.

Date of experience: October 1, 2024
Virginia
16 reviews
17 helpful votes
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Had $1000 wired to Bank of America, Never deposited money. Talked to TWO different people, finally told "funds would be availabe Friday". Teusday, still not here. Called and had chat. "I don't see wire transfer" even though TWO different associated confirmed they received it a week ago. WEEK AND A HALF NOW, and the funds are still not there. Roth IRA shows they were sent WEEK AND A HALF AGO. Complaint filed with Florida Office of Financial Regulation. Would YOU do business with a bank you cannot trust with your hard earned money. Once Funds do clear, IF THEY EVER DO, I will be looking for a reliable bank! Otherwise you might be asking, "where's my money?"

Date of experience: August 27, 2024
GB
1 review
1 helpful vote
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Review for Bank of America:

I have been a loyal Bank of America customer for over 10 years, consistently making payments on time. Recently, while traveling abroad, I missed a payment of around $10 because I didn't have regular access to my online account. To my shock, BofA closed my credit line without any prior notice via email.

I discovered this only when I tried to purchase a ticket. Despite attempting to resolve the issue through the mobile app and calling international support, I received no assistance. The customer service was unhelpful and informed me that they could not reopen my credit line.

To make matters worse, I am currently under a medical situation and desperately need access to my credit card, which is now closed. This experience has left me extremely disappointed and frustrated with BofA's lack of support and communication.

Date of experience: August 3, 2024
Texas
1 review
1 helpful vote
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I am so tired of your branch on Beach st. In Fort Worth, TX. I am a business and personal account holder. Every single time I have to go in which I try to avoid at all costs I wait forever to process a simple deposit. Why? Because I have to wait behind all non-customers cashing checks. One day I was even told the commercial teller line is closed as I was the next customer. Today, the new check scanners either don't work or the employees don't know how to operate them. So, again, I waited for the poor teller to try the scanner at least 10 times while I (guess) waited. There are seemingly dozens of people working the bank but when there is a line waiting for tellers no one EVER steps in to assist. It has become clear to me that this is just standard operating procedure for the entire organization so I will be making the decision to move all of my accounts. 4 in total, 2 of which are quite sizable. Good riddance and good luck to you when you treat customers as a burden.

Date of experience: July 23, 2024
California
2 reviews
1 helpful vote
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So frustrated
June 5, 2024

The people at the bank are helpful. Their *******000 line is a JOKE. HORRIBLE! Did not allow me to get to a customer service person. Just kept circling me around. Thinking I am leaving this bank because of this!

The worst customer service on the bank loan I have ever had.

Date of experience: June 5, 2024
Texas
1 review
0 helpful votes
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I opened three accounts with Bank of America in Tyler Texas one business, personal and savings and because someone scammed me and then tried to file a claim on money they sent me they froze all my accounts since November of 2023 almost $10,000 they held from me a single mom. As of now I haven't seen a penny but I provided proof of the scam and they took forever to close it and find in my favor but the out of all the money they agree to send me one account amount $1,097 and still hold the other two till they decide too send it if ever.
This is pure injustice and because of fine print they can do this.
There policy's are in human and they can literally make people homeless or flat broke at there own policy.
I highly suggest looking at the fine print on any bank policy especially this one and suggest you keep as little in the bank as possible on any bank but especially this one I rather keep it locked up on a fireproof safe then deal with this.
This bank is the worst bank I ever seen but the employees are friendly.
The policies do not protect the bank users on there agenda.
I know this review won't affect this bank because there heavily protected by the elites but if I can protect one person I put this attention out there for those who need to see this too find it.
We are being controlled by big corporations and the banking system is the worst of it.
I pray that they will receive there karma soon by gods hands.
Thank you for reading this
Have a blessed day
Jen

Date of experience: May 13, 2024
Tennessee
1 review
0 helpful votes
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Bank of America is the absolute WORST! Zero respect for its clients regardless of how long your account has been active and in good standing.
I have been banking with them for over 30 years and they still continue to put random holds on some of my deposits! These deposits are coming from businesses that I've made deposits on many, many times. Yet, without any reasons given, they place a hold on my money for 5 business days. Absolutely ridiculous! I could understand more if my account was in poor standing or even if I had never made a deposit written off of a particular company before. However, not the case here. BOA you suck! I will be closing all of my accounts with you going forward.

Date of experience: May 3, 2024
California
1 review
1 helpful vote
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I have banked with BoA for 21+ years. I have my business account with them as well. Over the last 5+ years the DECLINE in assisting their own customers has increased by 150%
My car was towed due to a hit and run to a repair shop. I was 36+ miles away from home and my business account was transitioning 2 large deposits that totaled well over $20,000.
At the car rental place my debit card was declined for a $189.00 deposit. Because my account at that moment had only $99.00 BOA would not support the difference, leaving me without any other choice then to go back to the repair shop and drive the 36+ miles home until the next morning! Unbelievable! The first opportunity I get, I will be moving my accounts to a credit union - one of the few, last banking service-friendly

Date of experience: April 17, 2024