Bank of America

I have banked at BOA many years and notice in recent years their service is grossly declining. The location nearest to me is open only from 10am-4pm! A person cannot do *everything* at the ATM all the time. I tried to deposit a check at an ATM after hours recently at another location, they were not accepting deposits! Imagine, a bank that won't take your money! Crazy stupid and inefficient.

I have been banking with BofA for almost 8 years and I am a Patinum rewards customer. For the first time I needed your customer service agents to help me and your agents on the phone literally harassed me, transferring me from one department to another WITHOUT EVEN LISTENING TO ME OR MAKING ANY EFFORT TO LISTEN to what I had to say for three long hours. Everyone was a headless chicken blabbering without knowing which is the correct department that could help me. I was in tears when I hung up and decided to go to your Superstition Springs office ( E Southern and Power) hoping that I would get some help. 6 days ago, my DEBIT CARD details and my online banking details (user ID and password) were compromised due to a fraudulent text I received saying my card had been suspended and I needed to click on a link ( that took me to a webpage that looked exactly like BofA). I called your customer care immediately and reported the fraudulent activity. They transfers me to your fraud Dept, cancelled my compromised debit card to send a new one in mail and suspended online banking. I am a student / future healthcare provider, working 14 hour days in the middle of nowhere with ZERO signal and no access to internet, so I had to wait until yesterday, Saturday Aug 27 to be able to drive back home where I'd have internet to change my online banking details and get my account re-activated. I work 200 miles away from home until the end of September, so without online banking I have zero access to cash or any suspicious activity on my account and with limited phone signal and busy work schedule, it is impossible for me to make calls and wait fir hours just to get through to a rep who can talk to me.
I called your helpline at 9 am and was transferred to debit card dept, online dept, online fraud dept, online debit card fraud back and forth a million times without getting anyone yo help me re-activate my account. NO ONE KNEW WHAT THE HELL WAS GOING ON. Online banking said they can't reactivate it because it was the fraud department who blocked my account, the fraud dept said it was debit card fraud dept, who then said it was the Digital debit card fraud who asked me for a claim number which I didnot have because I was never given one, so they put me back to online banking and the same cycle went on for 3.5 hrs. At noon, I gave up and went to you branch hoping we would get some help. The lady was kind and did everything she could. She called your fraud department with me sitting right there listening to the call, and to no surprise, her colleges threw her in the same loop. She was thrown from one dept to the other, just like I was and she was a manager. I could see the frustration and embarrassment on her face. She was in shock because every agent she spoke to said the same thing "yes mam, I have spoken to my supervisor and it is dept XYZ that you need to talk to. I am 100% sure" when the truth was THEY had no idea, neither did their supervisors who recommended the next department.
Seriously, she couldn't even look me in the eye.
Bottom line - 6 hours of messing around and NOTHING. And this is a Platinum customer, banking with you for 8 year, a professional, needing your help for this one time, due to a very serious emergency ( Fraudulent activity on account) and this is what I get? I can't even imagine how your people torture those who don't have the resources or awareness in their time of need. I will ensure I share my story with everyone I come across moving forward on every social platform and tell people ABOUT THE ABSOLUTE COMMUNICATION BREAKDOWN that exist between the 10 million departments you have created without anyone knowing what they are supposed to do. Not just with external customers like myslef but your internal teams can't even help each other. The lack of empathy towards the inconvenience this causes to hard working people like us is SHAMEFUL AND TOTALLY UNACCEPTABLE.
You need to fix your systems and train your staff to be nice, listen and HELP … isn't that what they are being paid to do in the first place?
Thanks for nothing, please feel free to share my feeback with all your SUPERVISORS, hopefully someone who cares hears me out and lends a helping hand.

I like Bank of America I have had my account with them now for over 20 years. I like that they are quick to inform you of any issues they see with your bank card. If I go out of town and not tell them. I will get a phone call and a temp lock on my card. Because it is activity that is usual. Now I call and let them know I am leaving. The even have where you can let them know in the app or online.

If you're considering opening a business account with Bank of America, find a better business customer service Bank. The Calumet City, IL branch proudly let me know they didn't offer a business line; basically get in line.

Recently my account got compromised after which I gave away a lot of money under false pretenses, thought i was investing in real estates, the bank turned a blind eye and did nothing. The second I hired Payback Service things started moving, and several complaints were filed. After 2 months of email and meetings with case coordinators they've succeeded in helping me retrieve $54k.

It should not take 16 days for B of A to reverse scam charges to an account when the crime was caught the day it happened..

I facilitate large purchases/loans. However, sat with Robert Marrone, Redbank, NJ Bank of America office?, And he is the worst human i have ever run in to. Talks poorly about those he thinks are "beneath" him. Sat there for an hour listening to him backstab anyone he could. Check first if he was fired or if he is in the office you are going to before doing business. I have never written a review before and only did because his words were so hurtful and obvious lies about someone I actually know well. Please forward to his boss or corporate or whomever can see him eliminated for the good of all. So far I have discouraged all I deal with to stay away till Mr Marrone is eliminated.

I needed to settle a problem regarding my online banking account on their platform. It's been a month and havent heard from them yet. I understand that the company is busy but come on!

The customer service is really hit and miss from what I can tell. I opened an account the day before yesterday. I've had to call them three times since then, The first time was no help what so ever. I had got an email saying that my application was approved but there was a problem processing my deposit and to sign in to online banking but I didn't have a password or username yet because my account was new. She told me I couldn't access my account over the phone because it was new and they didn't have enough info to confirm that I was me and that I would have to drive to the nearest physical location to access my account. When I informed her that the closest brick and mortar bank was four hours away in Philly she said it didn't matter and if I wanted access to my account that is what I would have to do. Well, I wasn't doing that so I hung up and tried again about an hour later. The second was very very helpful she asked me a set of special questions pulled from various sources to confirm my identity and said that since I live outside of the (I believe this is what she called it) footprint area that I could get my account info over the phone. So that was great but when I tried to sign into the online banking I needed to verify my account and the only option to do this was by text. My phone was stolen a few weeks ago. So I had to call one more time. The woman I spoke to this time was somewhere in between the very nasty first call and the extremely sweet and helpful second call she said that I need to change my phone number and it had to be a cell phone. I'm not very happy with this. I have never heard of a cell phone as a requirement for a bank account. She also said that because my account was so new they couldn't confirm my identity and I would have to drive to Philly to change my number. So I tell her that is never going to happen and she tells me they sent a package out to me when my application is approved and if I wait until I get that I will have my debit card and be able to confirm my identity and change my phone number. When I asked her about those special questions the second woman had asked me she said they didn't have anything like that but of course they do because I had just done it. I'm really hoping that once I get my packet and my online banking setup things calm down and I won't need to call customer service again.

Bank of america shortened their offices hours drastically recently; They argue that it is in accordance with the CDC recommendations to prevent the spread of the covid19. This results in long lines inside the bank 20 people on average; I don't understand the logic... It would make more sense to extend the workday not to reduce it.
Sounds like a good excuse to cut hours.

Bank of America has a great online system, including mobile check deposit, which really comes in handy. They have great other online tools to make budgeting very easy.

Bank of America is not what it use to be. The tellers are trained for excellent customer service but that's about it. The rest of the bank is a gamble. When I was looking for banks I asked my friends and people I knew in the area what they thought of it. Their answer was: Avoid; it's terrible. When you have issues that require customer service they can't hear you. Some issues get fixed in a so-so reasonable time frame while others drag on way longer than they should.

I tried them for a while and they were right. It's a good adult beginner bank but after that it's all up to you. Just like any other bank it's a business to get your money. They'll nickel and dime you like crazy to try and fine you monthly fees. Then when you need help it's hit or miss. Every now and then I'll get a 800# rep where their English accent is so heavy I often have to request someone else. I don't mean to be rude but when you can barely understand them and you need to be sure they do the transaction correctly the first time you can't take the gamble they don't understand.

We have a couple of Bank of America's in the complex I work at. Some of the tellers that come and shop after work are obnoxious. We have one lady that's so obnoxious that she'll harass us over one cent being off. Complain horribly if one of her coupons doesn't work... She is so money conscientious it's obnoxious.

Great online banking, but they totally nickle and dime you to death.

Last May 27th, my saving account with Bank of America was assaulted.
It reflected a balance of "0" and the title of the transaction says "Hold" "Legal Order, LTS Uxxxxxxxxxxxx". When I called today to speak to a customer service, she told me that I have to call 847-xxx-xxxx. I thought that it was a Bank of America number, but instead it is the legal firm that has assaulted my savings account.
We (Bank of America and I) have a citation to appear this coming June in the Circuit Court of Cook County, Illinois-Municipal Department District. This day is when we will know what has to be paid and who has to pay. I don't think that at this time this legal firm representing the plaintiff has any right to hold my saving account, not before the court day, and I don't think is right for Bank of America to hold my account without anything done in court yet. It is too early to do so, isn't it?
Other mysterious thing happening with Bank of America is related to my checking account.
My online bank statement always reflects 100% of my transactions immediately for several years until yesterday. The last transaction I made yesterday with my debit card still not posted, which is something very weird
As if my banking accounts with Bank of America have been manipulated from inside.
Strange, very strange...
It was a bad experience, but thanks to its website, I've detected the irregularities in my accounts, hopefully, on time to avoid further damages.

*Note: Bank of America has been cited as a third party by Blitt and Gaines, P. C., the latest is the legal firm representing the Plaintiff, a car maker Co. Who used to hire my ex-husband.