Jessica S.

Im currently dealing with fraud on my account that if I could have stopped I would have! Due to the fact that it WAS NOT MY FAULT that scammers, hackers, and thief's have robbed me blind and thrown my account in the negative and the fact that my account is ELIGIBLE to be credited my funds back during the process of the claim being settled and it currently days later isn't is HUGE disappointment to me! I feel my family and I are being punished for someone else's wrongful behavior! Ive been mislead by multiple representatives who have all promised and told me something different! BOA definitely lacks in the field of FRAUD! I am starting to feel as if they are on the side with the thief's and scammers which to me is a pitiful shame! I'm lost for words at this moment and feel as if they care absolutely NOTHING about their customers! These claims where filed via phone on December 3RD 2021 at approximatley 1pm my account is still in the negative my money is gone and they are now telling me funds would be credidted to my account on December 17th 2021 which is just not fair! Highly dissapointed and MOST DEFINITELY NOT satisfied with the service I have been provided during this tragedy! On 12/8/21 which was yesterday I was promised by ANOTHER rep that I would see the funds in my account within the next hour YESTERDAY witch turned out to be ANOTHER LIE! I'm furious and livid at the point!