Bank of AmericaReviews 655

The website was such a challenge to get onto. Short version: 1.5 hours on the phone with customer service to help me get on with a temporary password, only to have to go through another hour on the phone later when the temporary password didn't work. By the way, the first hour of each of those calls was because of the multiple numbers that have to be pushed and the wait time and the one disconnection from the BofA side. Calling them sucks! And, if you need to get on the website, you'll need to call if you have a problem!

They basically suck in general.

I closed my account and switched to a nearby credit union.

Guess what?

My credit union doesn't charge me to have an account (B of A did). They don't charge me for replacing lost cards (B of A did). They don't charge me for bounced checks when I accidentally have one about once a year (B of A did). They have weekend hours (B of A here doesn't) and they give me about a dozen free checks a year - more than I'll ever need (B of A didn't) and they actually greet me with a smile (B of A NEVER did) and when I had trouble with getting online, I was online in about five minutes with the assistance of my credit union people (the phone call took all of two minutes to connect with a rep).

Any time I had a question in the B of A bank, I was told to "get online or call the number"... If I came all the way to their bank, do I want to go home and get online or get on the phone - Uh, NO WAY! My credit union always helps me in person, with everything I need... So, F U B of A! I'm so glad I left and I'll never go back!

We have been BOA customers for years with little to no problems. We always go to the smaller branch office near our home and know the tellers and personal bankers and they recognize us. We are also good customers -- we don't bounce checks, don't miss cc payments, don't demand unrealistic perks, come informed and prepared for discussions. We also have concentrated our accounts (and let them know it) so we don't pay a single dollar in fees.

Regarding the website -- I am very, very pleased with the online transfer and bill pay features. The bill pay is by far the best feature of the website, imho, as you can select a larger-well known company and have all the mailing info provided or you can enter your own pay-to person/company. We have never had a payment go missing or late and they guarantee the payments -- if something happens on their end that causes a late payment, they will cover any penalty fees.
Been using online bill pay for_years_ and have not found a better or more comprehensive bill paying service. Though I do recommend keeping all tracking numbers, we have never had a problem.

Check out all the banks and find what fits your needs. We personally recommend Bank of America.

[Just a quick story about knowing the tellers and them recognizing us -- my kids were collecting state quarters for a 50-state quarter map and I mentioned to the teller that we were missing 7 of the 100 quarters. She wrote down the 7 missing ones, gave it to all the tellers, and they collected the quarters for us over the next 2 weeks! Asked me at the drive thru if I could come into the bank because they had a surprise for us! I took a picture of my kids with their completed maps and sent it as a thank you! It IS about customer service and our branch is amazing!]

I have had it with Bank of America! I couldn't even sign into my online banking! I typed in my password (which I KNOW is my password) and it said Invalid. Then I tried every OTHER possible password it could be (yeah, all of 3) and it wasn't those. Then I went to reset it even though I know there's already a problem if it doesn't recognize my password... and it doesn't recognize my bank card number OR my pin! Just out of the blue - all of a sudden. I checked my statements from the past 2 months (since the last time I was successfully able to log on to BOA) and everything checks out. So it's not like someone hacked my account (and if they did, they wouldn't CHANGE my info lol who does that. They would just take money) so it's just some kind of fu*k up on their part. So I called the customer service number, they have an automated system that NEVER ENDS, so when i FINALLY get to the option of Online Banking, Change Passcode... it tells me no one is available until tomorrow at 9am! IDIOTS! THEY SHOULD HAVE 24 HOUR CUSTOMER SERVICE! WHAT IF SOMEONE IS HACKING INTO MY ACCOUNT AND I CAN'T EVEN DO ANYTHING ABOUT IT UNTIL TEN HOURS FROM NOW? If someone effed with my account and I had no way to contact BOA about it, THEY'RE GONNA PAY!

My banking card is expiring this month. Still haven't received my new card, it already 07/22/11. Chatted with a costumer service rep in their website. Told me it has been mailed on 07/09/11 and itll take 5-7 business days for the card to arrive. They have no clue what happened to my card.

WHO SENDS A BANKING CARD THROUGH MAIL, NO TRACKING NUMBER, NO PROOF OF DELIVERY, NO SECURITY!

So B of A cancelled/block my supposedly new card, and ordered another new card that has a different account number to my expiring card. Rep told me another 5-7 business days to arrive, during these days no banking card to use.

Fine! But I realized, why can't they send it through Fedex or UPS 2nd day with tracking number, it'll not hurt their business. So chatted again with B of A rep. She told me that I could have asked for the rush service when I ordered the card. What the f...! THEY NEVER OFFERED TO ME THE RUSH SERVICE OPTION, HOW WOULD I KNOW THAT IT EXISTS!

I'll see if I will be able to receive my new card on time, 2nd day Fedex. If not I will close all my accounts on Bank of America! I'll let you all know!

LET'S SUPPORT SMALL BANKS, TO KEEP THESE GIANT BLOODSUCKING BANKS FROM GETTING OUR MONEY. POOR SERVICE, NO CONCERN FOR COSTUMERS SAFETY!

I've been working with a affliated person who say he works for Bankofamerica. I've been work since 3/30/11 the hours are 10 to 3. But, I have been 8am until and have not gotten paid. I thought it was legit but right know I don know. I have gotten in contact with bankofamerica in Charolette, NC, but they haven't responded so the next thing is to help thode out there not get scammed. I have a picture of him and the companies that I think were scam. If there's anyone who can help me please do I would really appreciate that for me and the other people that can be hurt within this mixup. *******@yahoo.com

SCAM ALERT?

On a almost weekly basis, I continue to get the following "alert" message from Bank of America. I am not now noW have I ever had an account with "Bank of America," if - in fact - it does exist. If you get a similar message, DO NOT EVER give your account number over to this website!

Dear Bank of America member,

We recently have determined that different computers have logged on to your Online Banking account, and multiple password failures were present before the logons.

We now need you to re-confirm your account information to us.

If this is not completed by March 04,2011, we will be forced to suspend your account indefinitely, as it may have been used for fraudulent purposes.

We thank you for your cooperation in this manner.

To confirm your Online Banking records click on the following link:
https://online.bankofamerica.com/US/JPS/portal/Index.do

Thank you,
Bank of America Security Center.

Please do not reply to this e-mail as this is only a notification. Mail sent to this address cannot be answered.

© 2011 Bank of America Corporation. All rights reserved.

I have not been a big fan of BOA and kept meaning to close my account. I have had a CC with them for the longest time and I can't remember why (some promotional thing I guess). They never did me any wrong, but I thought they were on the high side interest wise and a little too eager to attach late fees. Also, I always had a hell of a time getting logged into their website (had to have this id, that passcode, this site key).

After I paid it off I decided it wasn't doing me any harm. I also looked at the rates and fees and felt that my fears of being overcharged were exaggerated. A few months later BOA calls me up and tells me my World Points were about to expire and I needed to purchase something.

No way! I said I wanted to cash them out. No problem, she said, and sent me 2 $250 checks. That was cool.

Their CC also has Shop Safe feature. If you are shopping online and want to purchase something that requires a CC, you can sign into bankofamerica.com and click-on Shop Safe. Enter the spending limit you want to impose on your purchase and how many months you want the purchase to be valid for and then click: Generate Number.

BOA will generate a new CC number & Security Code (temporary) for you to use at that merchant. This number is tied to your real number, but is only good at that merchant, for that amount, and expires in X amount of months.

The Shop Safe feature and their secure website it why I gave it 3 stars.