The website was such a challenge to get onto. Short version: 1.5 hours on the phone with customer service to help me get on with a temporary password, only to have to go through another hour on the phone later when the temporary password didn't work. By the way, the first hour of each of those calls was because of the multiple numbers that have to be pushed and the wait time and the one disconnection from the BofA side. Calling them sucks! And, if you need to get on the website, you'll need to call if you have a problem!
They basically suck in general.
I closed my account and switched to a nearby credit union.
My credit union doesn't charge me to have an account (B of A did). They don't charge me for replacing lost cards (B of A did). They don't charge me for bounced checks when I accidentally have one about once a year (B of A did). They have weekend hours (B of A here doesn't) and they give me about a dozen free checks a year - more than I'll ever need (B of A didn't) and they actually greet me with a smile (B of A NEVER did) and when I had trouble with getting online, I was online in about five minutes with the assistance of my credit union people (the phone call took all of two minutes to connect with a rep).
Any time I had a question in the B of A bank, I was told to "get online or call the number"... If I came all the way to their bank, do I want to go home and get online or get on the phone - Uh, NO WAY! My credit union always helps me in person, with everything I need... So, F U B of A! I'm so glad I left and I'll never go back!