Li G.

If you have a question, there will be no wait time on the phone. I routinely reach someone in 1-2 minutes.

If you have a question in the credit union, they are able to answer ALL your questions. They do NOT direct you to a website or a phone. THEY handle your needs. Nice!

If you don't write checks much, you can get free checks. This is not for people that want to pay bills with checks. This is for someone who writes like 3 checks a year.

If you lose your ATM car, there is NO fee to replace it! Nice!

If you are from an older generation, another country or outer space and just didn't catch on to the internet they will hold your hand nicely and help you learn how to use their website... I don't see any of that kind of help around banks these days.

There's no minimum balance (you won't get fined for having pennies in your account).

The people are nice.

They have weekend hours.

They actually CARE about you!

They have a free service to help repair your credit.

What else can I say?

I really, really like this credit union. Since I have NEVER said that about any bank or credit union in the last 30 years I've been doing banking, I consider that a high complement.

Thanks Redwood Credit Union! Before I came to you guys, I was considering sticking my money under the mattress or in a coffee can because I was sick - SICK - of the big banks. But, there's a little guy out there who will take care of you!

It's Redwood Credit Union!

The website was such a challenge to get onto. Short version: 1.5 hours on the phone with customer service to help me get on with a temporary password, only to have to go through another hour on the phone later when the temporary password didn't work. By the way, the first hour of each of those calls was because of the multiple numbers that have to be pushed and the wait time and the one disconnection from the BofA side. Calling them sucks! And, if you need to get on the website, you'll need to call if you have a problem!

They basically suck in general.

I closed my account and switched to a nearby credit union.

Guess what?

My credit union doesn't charge me to have an account (B of A did). They don't charge me for replacing lost cards (B of A did). They don't charge me for bounced checks when I accidentally have one about once a year (B of A did). They have weekend hours (B of A here doesn't) and they give me about a dozen free checks a year - more than I'll ever need (B of A didn't) and they actually greet me with a smile (B of A NEVER did) and when I had trouble with getting online, I was online in about five minutes with the assistance of my credit union people (the phone call took all of two minutes to connect with a rep).

Any time I had a question in the B of A bank, I was told to "get online or call the number"... If I came all the way to their bank, do I want to go home and get online or get on the phone - Uh, NO WAY! My credit union always helps me in person, with everything I need... So, F U B of A! I'm so glad I left and I'll never go back!