Bank of America

I would give them a zero rating if I could! After 30 years I attempted to use 2 different ATM's at my local branch to take out some money, and it said it went through but never gave me any money! The error screen stated they were sorry and that they would put the money back in my account as a credit...NOTHING! I called three times today and all I was told is oh we are sorry that money will be redeposited in your account within 10 business days! I have bills to pay with that money, and they seem to not even care! If you are looking for a bank by all means do not look here they are a rip off! I will be pulling all my money when that gets back in there!

I deal with at least 4 banks, all majors. Bank of America happens to be the worst of all of them. They have terrible customer service, they charge fees for everything. And not only do they charge fees, but they're double most of the institutions that will waive the fee if you're a customer. As a business owner, I would strongly recommend you not use Bank of America.

I had a Bank of America Credit Card for 14 years and called customer service to inquire why my card was denied 2 times over the weekend. They needed to send me a code via phone. I no longer have the land line associated with this account so they could not help me and told me to drive to an actual Bank of America so they could update a new phone number associated with the account. The nearest location is about an hour away. I called a Bank of America and the operator whom answered the phone was rude: Why are you calling here- we are a bank; call customer service. I told him I spoke with 2 customer service representatives and one gave me this number to call and see if you can update a new phone number with this account. He put me on hold and I hung up after more than 46 minutes of being on hold when I realized it was 4:16 pm and the bank closed at 4. This is not acceptable, not consumer friendly and certainly not worth my time. Good bye Bank of America!

I received a notice that my credit card payment was coming due and then notification that it had not been paid. So, I got online and paid via check from my bank to BOA. Three days later they took another payment for the same amount.
My checking account showed the two disbursements but BOA only showed one.
I called them and got that straightened out.
Next day, I see a notice in my email that a payment is due.
It is not as the second payment is credited to this months payment.
What a confused mess.
My US Bank runs as it should with never a problem.
So much for BOA (like the snake).

Now I know why you don't have to make an appointment. Went in BOA Friday to close an account. After approximately 15 minutes of seeing nobody I asked the gentleman sitting across from me an asked "Does anyone work here" he kindly replied that he had been wailing 45 minutes with not a sole asking if he needed help! Obviously you can't close an account if nobody is there to do their job.
So you don't need an appointment because nobody is there. Tellers had no clue! (Tulsa 11th St & 169)

Twenty-four days after my mom passed away, I went into a Bank of America branch to claim her checking account as a beneficiary. I was told the case would be turned over to Estate Services and someone would call me. Three weeks later and no calls from BofA, but I am getting multiple spam/scam calls everyday from people that know my mom's full name, my full name, the date she passed, etc. These are coming on the two VOIP and google voice #'s I use to get texts for my account. I never use these #'s to talk, only verification codes and reward programs. I never use my full name. My mom's name is not remotely associated with these #'s. I was not getting any spam before I went into BofA. The only common point is Bank of America. Estate Services has frozen her account and I am not being allowed any access, but anyone that throws BofA some money can get access to my mom's personal info. Beyond despicable.

I go to the Bank Of American on Westcliff Drive and Rainbow in Las Vegas Nv. I go there two times a week. And only one teller is open. Five employees was doing absolutely nothing talking to each other. Male employee with dark beard was doing nothing and I asked him why? He laughed and said, "oh well". Then days before, I had to call BOA to cancel my debit card for a new one. 28 minutes on hold and they say it's because of High volume calls, but every time I I call it's high volume. Service? There isn't any service! On elderly Vietnam nom Veteran behind me was hurting because he had to stand there, I told him to go and sit down and hold your spot. Now I truly understand why Bank Of American has low ratings! I'm planning on changing banks now!

You go negative 5 cents. And BOOM. 35 dollar charge to your account 0 costumer service! You can't talk or even message a real person anymore. All the automated options are not helpful with 0 initiatives to connect you to a real person. I $#*!ing hate this bank and it hasn't even been 60 days. Going back to cash app. No Overdraft, paycheck 2 days early, great costumer service never had issues. Im only here because my hand was forced to open a bank account but BOA $#*!ING SUCKS

Ada
Thank you so much for your help today when I came to the Simsbury office to acquire evidence of payment of my Synchrony Bank credit card bill. You were knowledgeable, efficient and personable in the process of helping me.I appreciated it very much I also shared the promotion of New Money with my husband. Have a good weekend!
Rose

We've had to deal with Bank of America for our mortgage and you better believe we have had to watch them like a hawk. Invalid late fees. Then they mail the statement very late. We have to have our payment in at the beginning of the month and we get our current statements well after the due date. Then they have also said they haven't received payment at all! We have had to stay on top of this as well when getting threatening letters on the mail. We call them up, prove the payment, which they know since we also bank with them, and then they say it was just a glitch. For several months they have done that. If they are doing this to us, they are collecting late fees from others who trust them. Don't trust them. I have to find out how to report this.

I applied 3 weeks ago to Bank of America mortgage after I had a contract on a house. I opened a bank account with the bank and wired my equity of selling my home. The loan officer, Michael Hollingsworth, who introduced himself as a professional with 20 years experience was a nightmare who took his sweet time to process my loan. Very unprofessional unprepared and lack of integrity. I could not get a hold of him for days and never answer his phone but always go to voicemail. After 3 weeks while we have only 2 weeks to close on the house calls me and discussing my credit report which was all wrong. Simply he could send my credit report from day one. Don't use Bank of America for any mortgage loans and, car loans or home equity loans. They have unprofessional representatives who pretend to know but they will complicate your life. Stay away from those large banks and for sure don't do business with Michael Hollingsworth.

Bunch of slimy dirtbags. Right out of the gate they talk about it hat they can do for you and everything they got to offer. But once they find out your just there to take care of what you need to do, which in my case was a disability claim all of a sudden everything is a problem. Very bad attitudes piss poor service. I was at 4 different locations since I've started this, and the same there's nothing in it for me attitude at everyone of them.

It's been a week exactly since about $6,011 with change was taken out my account due to my identity being stolen with my wallet with personal information. I've talked with several reps. We're quick to just shut me up and say I'm responsible for the transaction which a Supervisor from Virgina guaranteed my money being back the following next business day. Plus my account should be protected by the FDIC.I reported to them as well DPS I was a victim of a crime and BOA treated me like trash. Let it be known I have been a platinum member for years. They have failed me as a client 100%

Bank of America messaged me that a hotel stay that we booked online was declined said to redo the transaction. I rebooked hotel online. 2 charges show up on card. Now Bank of America will not refund me and neither will the booking sights.(non refundable) The bank should have never paid the one they said they declined! But they did! Now they wont refund my account. Branch manager and relationship specialist at the bank in Zephyr hills Florida both say I should be refunded, but manager says he cant because it a different dept. Looks like big corp beats down the small guy again. What a joke!

I like this bank. I've had two other banks before and now I keep my accounts with just BOA. I recommend that you must be responsible and get well informed about your accounts. Check them online frequently, set up your balance and other options alerts to you phone, and you will be more than ok. If you don't like fees, don't transfer from your savings more than the estimated, link your accounts to avoid overdraft fees... just be well-prepared and communicate with your bank even if you are traveling. Easy...