Bank of America

They charge you to use your money and it takes forever to talk to someone. They're systems look like they were created 20 years ago and are not up to date. Not easy to use or understand how they are moving your money around. Iv overpaid because they can't track a simple transaction. I have 4 banks I use, now I'm down to 3 because I will tell as many people I know not to use bank of awful. I have other reasons buts what the point, this bank just sucks.

If I can get a zero star i will but not ugh. Bank of America sucks, usually every month i get a new credit card make no sense at all, that's not what I want. Just sucks. Pissed me off already err sucks. When i called one of the lady answered, and said it haven't post yet so i can't do anything. And i called second time, & one on the guy answered and said will ship a new credit card to me.

6 Days later: Dear Bank of America,

I am writing to you regarding an issue I faced while withdrawing money from an ATM. I received a message stating that there was a problem with the machine and that the transaction was reversed. However, I have not received the money in my account yet.

I checked my account balance using Bank of America's Mobile App and Online Banking, but I did not see any credit matching my expected withdrawal amount. I would like to know when I can expect the credit to appear in my account.

I would appreciate it if you could look into this matter and provide me with an update as soon as possible.

Thank you for your time and assistance.

Sincerely,
Marco Maldonadoonado
Is been 6 days already

I am dealing with BOA for almost 7 years and i never had an issue before but lately BOA has a worse customer service ever, I been dealing with an issue for over 3 months and not even solved yet, no one to follow up or even pick up the phone. I have filed a complain and many things but that changed nothing, 3 weeks ago, I have received an email from a guy his name is Jordan says that he was trying to reach me out but i am not picking up the phone, which is ''lies''. I tried to call him many time after i got that email but he never called me back or even replied to my 100 voice mail. The worse customer services ever and i start thinking to close my checking and business account and hire a lawyer to take care of this.

Business beware of banking with Bank of America. It is frustrating that you need to stand in long lines to wait to do a banking deposit. There only have one teller every time and drive through option is always closed. This bank is located Hudson

This company has no respect. They don't care about there customers. Any company that can't stick with there own policies should not be in be in business. I am moving my business elsewhere. Go to a credit union

They don't pay any attention to documents you send them. They only protect the retailers and have no interest in fairly representing the consumer. There are lots of better banks than these guys, go to one of them.

Worst company ever. Know that they rich already they don't care about you. Don't fall for their nice offers or any of their third parties. Please be advised they can ruin your credit and your reputation real quick.

I think if you keep something like $10-$20k in your bank account Bank of America still offers free checking. They're not the most exciting bank but I've been with them for a long time and don't really have any complaints. All the online banking and check depositing app stuff works and is easy.

Done business with these morons for 23 years. So done with them.
Charge for things without warning you -- "oh you didn't read random part of our website's 15 pages of legalese? So sorry, can't help you"
Automated system that is from the 90's; literally cannot process you typing your account number.
Incompetent, unmotivated, idiotic customer service staff -- if you can't hack it anywhere else, go to BoA.

Look at all the other reviews. Not sure how BoA got to be a "global leader" but the only thing it leads now is the toilet, because everyone and everything there is $#*!.

I've banked with Bank of America long enough and often enough to be able to say that this is not a trustworthy bank. Those late fees are not accident, they're by design! Read the reviews on the internet. It's not for nothing that there is a class action law suit from small businesses and individuals alike against this disreputable bank. Systemic fraud in a major criminal scale. I opened a small business account with them and got the credit card account. 8 months later, my autopsy STILL doesn't work no matter how many times I set it up according to their instructions. Nice try, Bank of America. Maybe you'll soon be the Bank of China? Wouldn't surprise me a bit. Not going to bank with these clowns anymore either way.

Idiots in bank security locked down my account because they thought there might be fraud but won't let me verify my ID without driving to one of their branches in another city because I don't have a cellphone. I've had the account for nearly 20 years. SO they are just locking my account down so I can't use it, won't let me verify my ID any other way. Zero help. Zero creativity. They are just a bunch of idiots who do what a computer tells them to do. Zero common sense. Zero customer service.

Everything from basic banking things to home loans, HELOCs, etc... It is hard to get an appointment to sit down in person and often those are used by the BOA person to sell you something. Over the phone is worse. Numerous transfers, on hold for long periods, no one person can do what you want. Typically you have to give all the same information again with every transfer... Just a mess! Very frustrating.

I was warned by several people not to open an account with them. I should've listened. I had an incident occur on my account which was something that was not a smart choice on my end but an innocent mistake. The lady in the fraud department I spoke with was extremely rude, very accusatory and flat out unprofessional. She kept cutting me off and talked down to me. She didn't save have a nice day just transfer phone to a recording then phone disconnected. My account was closed which is fine but I'm reporting this lady to corporate. I don't care what's going on in someone's account, you don't treat people less than you or like their stupid. I worked in customer service for 5 years and never treated anyone like that. Before this there were instances where purchases weren't posted for weeks then suddenly they post to overdraw your account. Don't bank with them. Not worth it at all.

I prepaid my cc three weeks before due date and I figured they would not withdraw the money on the due date. Wrong. They did and immediately credited the cc with the same amount. Getting to speak to a human being? Impossible. My situation did not fit their options so I heard "this is not a valid response. Goodbye. " Yes, their robot was hanging up on me. So I went online to make an appointment with the nearest branch. This is where it gets really devilish. To confirm the appointment I had to accept terms and conditions one of which said that the bank is authorized by me to call my number to sell me services. But I am under no obligation to purchase these services. Who is coming up with these $#*!ty marketing schemes? Don Corleone? Oh well, I am going to the bank to have the credit transferred -if possible- back to my account, (let us not mention the waste of gas and time) and then proceed with total termination of accounts and credit cards associated with the worst bank ever.

After being a client of Bank of America's for over 26 years, I missed a payment by accident on their credit card. Instead of contacting me to let me know, they reported it to my credit bureau and I got hit with a big ding against my 812 fico credit score! I contacted them, customer service treated me poorly and never tried help the situation. I immediately paid the card in full and closed all accounts. My recommendation is... Don't use them! Go to others banks that you will help you partner with you, not hurt you!

I reset my password about 9 months ago and ever since I now have to constantly reset again because it will not recognize the new passwords. I have had to call BofA several times. Today I was put through the recorded messages repeatedly, the prompts before finally getting a person, the put on hold to get tech support and then during the call the phone disconnected twice. An hour later I am really frustrated! When I suggest that their website might be the problem that is where the phone cuts off suddenly, I don't know if I am being hung up on or if they are having difficulties with their call centers or what.

On 7/11/2022 I recd a text message on my phone. At that time I called BOAs main number and they actually connected me to a scammer. Been a nightmare ever since. Still not resolved, but money is no longer in this bank

We have backed at the Belmont Shore BofA branch for 30 years. Today I had the worst service ever. I walked into a nearly empty bank--six employees, three customers--and was met by a young man with a laptop who told me the wait time would be approximately 15 minutes. OK. As I waited, this young man was apparently unoccupied; I assumed that I was waiting for another employee to help me. Instead, after waiting 20 minutes, the same guy was the person I needed to see! And he failed to solve the problem. An utter waste of time. And at the end, he actually asked my to take a customer satisfaction survey! Clueless.