Quick transaction. Good price. Delivery time, to be seen.
Quick transaction. Good price. Delivery time, to be seen.
It's easy and fast I received the products in a timely manner
Items sit way too long for shipping even taking into account the pandemic
Dear customer,
Thank you for choosing Banggood and we apologize for any inconvenience caused.
About the logistics, there are so many uncontrollable factors like bad weather, customs, inspect security etc., which can cause the item delayed in the shipping way.
We have already contacted you, if the problem has not been solved, please contact us at vipservice@banggood.com
Best regards,
Banggood Team
Items sit way too long for shipping even taking into account the pandemic
They have taken my money but not sent the goods 3 weeks and still nothing
Dear Val F.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you first? I will investigate this case again.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I buy your items from many years, never had any problem
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
I buy your items from many years, never had any problem
You said there was a $20 discount for the first order, where is it?
You said there was a $20 discount for the first order, where is it?
Good but really need to cut down on delivery time.
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I ordered screen cover, and the item arrived damaged (folded)
Dear etay z.,
We are so sorry for the broken item you received.
For the product problem, please contact with us and send us the photos/video evidence of of showing whatever is faulty with the item, we will offer you the reasonable solution after check.
Hoping for your kindly understanding.
Best regards
Banggood Team
Finally, after about 2 months. Received a refund for my undelivered order
Dear Alexander S.,
We are so sorry for your unhappy experience in Banggood.com.
Could you please tell me the orde number and let me have a check? We will investigate the case again and offre you the reasonable solution.
Hoping for your kindly understanding.
Best regards
Banggood Team
Do not buy from Banggood. You will lose your money.
Dear Richard B.,
We are so regret that you are not satisfied with us.
Could you please tell me the order number and let me have a check? We will investigate the case again and offer you the reasonable solution.
Best regards
Banggood Team
Shipping is a bit slow but at least i got the order!
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Shipping is a bit slow but at least i got the order!
All seemed smooth and straight forward with searching for product
All seemed smooth and straight forward with searching for product
It's my first experience with banggood will see how it go
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions. And deliver it to our customer as soon as possible.
We take the security of your personal information very seriously. If you have any questions, you could contact us at vipservice@Banggood.com
Best regards,
Banggood Team
It's my first experience with banggood will see how it go
Brilliant fast really impressed apart from the camera
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Excellent, very easy to use, great looking product
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!
Excellent, very easy to use, great looking product
Check out was problematic, but got through that eventually.
Product is good.
Very good selection with all round great prices and shipping is amazing
Great place to shop with great products
Items are more expensive than lazada, website dose not always work well.
Dear customer,
Thank you for taking the time to leave your comment. Sorry about the inconvenience.
The website slow may be due to poor internet, browser incompatibility, we suggest you refresh the network, change your browser, or change the payment method.
Our products are carefully selected from different suppliers, And they are all cost-effective products, but we will report your questions to the relevant purchasing department.
Based on customer shopping experience and opinions, We will continuously to improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at vipservice@Banggood.com
Best regards,
Banggood Team
Items are more expensive than lazada, website dose not always work well.
The product is good, but should be wrapper more pretty and solid.
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at vipservice@Banggood.com
Best regards,
Banggood Team
Very well done site, attractive price. That happiness.
Very well done site, attractive price. That happiness.
Answer: There customer service is horrible.
Answer: Best thing you can do with Banggood is AVOID THEM LIKE THE PLAUGE
Answer: Dear Efren R, all most products are made in China. Banggood is aimed at choosing the best supplier and product for customer from all over the world. Welcome to place an order. Thank you so much!
Answer: I've ordered over 20 items from Banggood and only had problems with two, in both cases their customers services sent me a replacement promptly. I had to send them a picture and short video of the problem. I wasn't asked to return the faulty item. One one occaision I was sent a discount voucher as well to compensate me for the inconvenience. A measure of how good a company is, is how well they deal with problems, so far customer service has been first class. Terry
Answer: Don't take their timing to being the truth. They take more time than they are suppose to. You keep trying to contact them, and they seem not to care or take what you say to their consideration. I'm sorry, but this site is horrible. I hate it and will never ordering anything off here again. I learned my lesson.
Answer: I have to say, I agree with John S. They will ask you to send the item back, after making you send them pics and video etc. but I very much doubt you will get any refund or replacement. They agreed to give me a refund on items that were not delivered but to date, I have not received the refund so I have now given up and I also tell everyone I can not to deal with these crooks. I would imagine that the cost of sending the goods back to China will outweigh the value of the goods. If I were you, I would cut my losses and not buy from them again. You can see from most of the reviews left by others that you will most likely be wasting your time and effort. They don't even bother replying to your emails and when you contact their online chat, they tell you that they haven't received your emails. This has to be the worst company I've ever had the misfortune of dealing with.
Answer: My shipments took 3 months to New Mexico, and they lose tracking ability after a certain point. It took 3 weeks just to get it to the Chinese customs office. All items broke down within weeks, and one caught fire.
Answer: Don't worry Dean, Katherine from Banggood will probably make a comment along the lines of "Sorry for your unhappy experience at Banggood." My experience with them was such a hassle, I don't know what the quality of their products is like though because my orders were still processing weeks later even though they had been paid for. Out of stock they finally told me when in reality it was a discontinued line and they were still advertising them and still taking the payments for them. Untrustworthy and rude was my experience. Good luck with getting any satisfaction from them.
Answer: I find that very dubious, it has never happened to me on any site. Personally, I would look elsewhere. It is not worth the risk.
Answer: Dear rodrigo m, we are very sorry to hear that your parcel didn't arrive. Could you please tell us your order number, so we can have a check?
Banggood has a rating of 1.9 stars from 3,248 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 460th among Electronics sites.
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
Have a nice day!