Banggood Reviews Summary
Banggood has a rating of 2.1 stars from 3,247 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Banggood most frequently mention customer service, tracking number and credit card. Banggood ranks 811th among Electronics sites.
Instant Feedback
They took my money in October and here we are in December, they have been unable to tell me where my order is. Customer service said wait a couple weeks and we should know more. Tricked by a good price and I learned my lesson. Too good to be true.
I have been trying to contact someone at the company for a week now, to return pants that are NOT size 36... NOT EVEN CLOSE... I am not getting anywhere with them and don't know what to do
Dear bob p.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
On Oct 24,2015 ordered two mini cameras, still not received, repeated request for a refund still has not happen. Customer service is the worst ever, stay away from this site. Aliexpress is the best fair site for resolutions on purchases you can shop this site and if you did not get what you wanted 100% refund. Vendor refund 3-5 days
Update emailed Katherine L. At *******@banggood.com in response to her comments on my bad experience. I sent my order number to her attn., and got results, I got my full refund. I greatly appreciate all her and speedy action taken to resolve my problem, I hope my review will continue to make Banggood.com a better site for everyone to shop at, So here is a name of a contact person at banggood.com that may be able to help everyone who had a bad experience at banggood.com, Her name is Katherine L. And you can email to her attn., at *******@banggood.com, hopefully she can help everyone as she has helped me get my refund. My suggestion for anyone who wants to shop at banggood.com is to pay for registered mail for tracking your package, and priority direct mail to receive it a little bit faster, so in all fairness I will increase my review two three stars, and when everyone who had a bad experience at banggood.com is helped just like I was, once again, I want to thank Katherine L. At banggood.com for her help in getting my refund very fast. Thank you I just want to add something for the staff at banggood.com
THE CUSTOMER IS ALWAYS RIGHT, SO LISTEN AND TREAT THEM IN ALL FAIRNESS, THEY ARE YOUR BUSINESS AND THEY KEEP YOU EMPLOYED.
Dear tony d.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I can't believe the way they conduct business. I am waiting over one month for my order and when I said let's just cancel and get refund I was told it would take 2 to 3 weeks for that to happen! It will be a race to see what happens first... my order or my refund! What a joke! I cannot in good conscience recommend this company to anyone and will never use again. Besides you cannot reach by phone, only e-mails. Seriously?!
Dear sue r.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I bought 3 cargo pants with the same sizes but when i try it only one pant fits the sizes says 30 but in actual size 2 of them are smaller, all 3 pant with same size as 30 but different.
Dear Glenn L.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Products from this company are plain and simply crap!... Bought a jacket as a present in size 2x, I wear large and could not even get my arm into the sleeve... They wanted me to send them a picture of the items I bought so they could be returned... Told them to look in the warehouse or order themselves... DO NOT BUY FROM THIS COMPANY!
Dear Susan L.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I received my headlamp today. It is worthless, since it does not use standard batteries.
Dear Margaret S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
For the product problem, please send the photo/video evidence to cservice@banggood.com first and our technician will offer you the best solution in 48 hours.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Beware... do not use this site. Your paypal will be charged differently... and you will never recieve your items... then you will not be able to gain access to your banggood account... total scam... update. Don't be fooled by banggoods supposed care about customers problems. After their comments on my review, I gave them all my order details. Under promise of an email back from them... surprise surprise... nothing... total scam site don't use... update... still no response from banggood... luckily paypal has refunded me... as I said before total scam
Dear Chic K.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Purchased items never received and PayPal didn't even issue refund. Be aware of this website, proper scam.
Dear sara m.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I ordered two small items that were suppose to be in a US warehouse. According to website they were shipped out on. Oct. 27,2015. Today is Nov. 23,2015. When contacted via live chat I am told 7-20 business days. If they did the math they could see that it has been that long. Won't be doing business with this Asian Rodeo again.
Dear Mike C.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Do not buy any clothing from this site. Sizing is not the same as for the U.S. so disappointed beyond words and a big waste of money that I could have used somewhere else. And the handbags and wallets are a big disappointment as well. Such poor quality. I just wasted over two hundred dollars. Do not buy from this site. I gave it one star which in fact it should have not even been given that.
Dear barbara a.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Been waiting for my order for some time now. Guess I just got ripped off. Bastards!
Dear terry u.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
If I ever get my product, I'll tell you about the quality. Been almost a month and still haven't received my order. Apparently most everything ships from China and takes it's time about getting here.
Dear Manana B.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you have not received first?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I bought this watch i have explain to them that have not receive it at all. I receive the other #3 but i missing #1. Then they told me to go the other site to track it. But i did still there not response from them at all. Well now this is a lesson learn that all sites are not LEGIT. Beside how will like it if someone did that to them.(KARMA) peace-out!
Dear mellodie s.,
We are sorry for your unhappy experience at banggood.com.
For the order 9335312 you have not received, we are willing to refund you first. Could you please kindly return back the refund once the parcel arrives? Is that OK for you?
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Just looking at your site Seems that I am not alone in my extreme disaffection with this company. How long should this keep on?
Another day and a no show 11/25
Dear ga z.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I purchased two handbags from Banggood. Shortly after I started carrying the first one the handle buckles started coming apart frequently. I have tried to explain this to them. At first they act like they don't understand, but the final resolve was "carry it with both handles". If you have a problem with your product you will not get help. Don't buy from them.
Dear Natalie K.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Order *******- 3 dorm curtains- all 3 arrived with holes where they had been folded, they were incorrectly sold as "fabric" but were in actual fact PLASTIC. I have complied with their request for Photos and paperwork but to no avail they just keep requesting the same info. DON'T DEAL WITH THEM!
Dear Kath M.,
We are sorry for your unhappy experience at banggood.com.
For the item SKU225178 in oreder 9284741, you just told us that they were in bad condition and all have holes. However, you can not offer any photo evidence and we can do nothing about it.
Could you please send the photo evidence to cservice@banggood.com first? We need the photo evidence to find out the exact problem and offer the suitable solution.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
Don't buy from these people. I ordered a pair of arm warmers, they sent one. Who buys arm warmers in ones? I now have 19 emails in the folder from customer service and still have only one warmer. I think they changed the website to try to show I was in the wrong. Customer Service seems to only exist to keep hope alive and stop you leaving bad reviews. And the damn thing only cost £2.80 in the first place!
Dear Simon P.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
I made over 20 orders with Banggood. They are usually late (Romanian customs is very slow too), but everything got here ok eventually.
Out of 20 orders and about 200 products bought I never received a fake, or a defect, or a broken one. Just two sheets of metal were crumpled and a Powerbank had a small crack.
They only messed up one order and they great support team reinboursed me ASAP.
Also their European warehouse is a proper one, with fast, free shipping and no taxes (unlike other China webshop pages allegendly based in Europe).
In short, great products, great prices, great support... shipping is a bit slow though and packaging could be improved.
Today at 5:47 PM
Thanks for your reply, but I have tried to contact various members of your staff through the forum but it just does not work... waste of time. Also how can I have a technical fault with a sweater?
Are you emails automatic responses?
Regarding order number *******
Well Surprise, surprise this item finally turned up 35 days after dispatch. I opened the parcel and out fell a dish rag - no not a dish rag but a jumper which was soaking wet right through. Did it come by sea?
I decided to wash it, but there are no washing instructions on it, so if it shrinks or loses shape I will expect a refund - wishful thinking...
Bad, bad, bad. Avoid
Paul Giles
Dear Paul G.,
We are sorry for your unhappy experience at banggood.com.
For the item SKU285796 in order 9085834, could you please send some photos of showing whatever is faulty with it to cservice@banggood.com? Our technician will offer you the best solution in 48 hours.
You can also contact me directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team
From the business
Online Shopping China the best bang for your buck, provides cool electronics gadgets, toys, cell phones, vr headset, 3d printer, tv box, home decor, apparel at great prices.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Ben S.,
We are sorry for your unhappy experience at banggood.com.
Could you please tell me the order number of the order you refer first? I will investigate this case again.
We can do nothing for you without any order information.
You can also contact us directly to forumservice@banggood.com.
Any problems please keep in contact, I will try my best to solve the problem for you.
Best regards
Banggood Team