Ballard Designs

My sister-in-law bought a cabinet from Ballards and the delivery company refused to deliver it. The cabinet went back to Ballards and they have refused to refund her money. This happened in October and my sister-in-law is out thousands of dollars.

I bought two big expensive black outdoor planters and I can scrape the finish off with my thumbnail!

Ordered tv stand from them, expensive one, almost $900. Came relatively quick, box looked like it's been on road for 365 days. Dents, scratches, stains, tape like it's been opened and resealed. Well,? It looked pretty depressing. I opened small part to see right away crack and didn't bother to check any further. I contacted them and complained. The customer service lady right away set up UPS pick up next day and reorder new item. It was on back order but whatever, I was in no rush. Next box arrives, looking worse than the first one. Ups guy tell me: "I remember picking up your return, this box doesn't look good either, if it's damaged maybe you should not order from them." I was very suspicious opening the box. Everything inside looked broken and ripped. I almost stopped but gave it a chance. Surprisingly the stand had no damage, and what I liked the most it was already put together. I didn't have to assemble, just attach the shelf. The quality turned out to be good too. I am satisfied with the product.

Ordered a gift for my girlfriends bday. Next day I recieved a noticed that the item was in back order until 10/20. After waiting for the new date. Item continue to be in backorder and kept on getting new dates everyday until 11/3 when I finally canceled the order. Wasted my time waiting for this. Customer service kept on telling me that it was going to ship the next day. They even told me who gave me the information for the previous date made a mistake. And that the follow ship date would be the following day. No one gave me a straight answer on when the item was actually available. I see that the item is still listed on the website! Buyers beware! Check out another site. Don't order from ballard design online site.

We ordered a 60 inch bench and a bench cushion from the King of Prussia store in this specific color we liked. Several days later I ordered the same fabric from their website to make matching pillows myself. When the cushion arrived it was a 48 inch cushion. I called customer service (which wasn't so apologetic) and was told that they don't even have a 60 inch cushion in that color. And they told me fabric isn't returnable but she put in a note to stop the shipment and cancel the order. The bench arrived cracked... Called again to return the bench and make sure I won't receive the fabric, it was their mistake after all. I also emailed them only to get a "sorry fabric cannot be returned" email. Emailed again, explaining one more time that this stemmed from their mistake and it is just not fair for them to make me buy this fabric. No response. The fabric got delivered, I was charged the amount. Now I am disputing the charge with my credit card company and going on every social media channel to talk about my negative experience. I can't believe Ballard Designs wasn't able to make up for their mistake and lost a customer over $65.

I have been a Ballard Design customer for years and that stopped today. I ordered a rug in May of this year. After waiting for months for its delivery, it was finally delivered by truck (which added in a huge charge). Well the delivery guys left and I opened my highly anticipated rug only to find that they sent the wrong one. I immediately contacted Ballard and told them they sent the wrong rug. Well to this day, I am still waiting on the correct rug to be sent. Called Customer Service to just cancel my order and they refused to issue a refund until the incorrect rug was picked back up. Since I never received my correct item ordered, I don't know how they can legally do this. In any event, now I have to wait for who knows how long to get the incorrect product picked up and then wait weeks yet again for my refund of the purchase I never received. Bad form indeed. I will not be back! Ballard is historically known for selling items that they do not have in stock. Be prepared to wait forever for you item to show up.

I ordered a linen-covered X-bench from Ballard, and received a bench so poorly executed that I donated it to a charity shop. I had opted for an upgraded fabric and studs on the bench, so it was one of their more expensive offerings in that line. Not a sale piece or a second, but fully custom. The fabric that covered the legs on the bench I received was buckled from being stretched unevenly, and was obviously creased and loose (it should have been taut and completely smooth). The padding on the seat was uneven higher on one side. The cording around the edge of the cushion was wonky and uneven. The entire thing was just slapped together. The company said they would take it back (no help on how I was supposed to pack up this very heavy bench, since I had to tear apart the box it was in to get it out), but only to remake the order. They refused to give me a refund. Given the poor quality of the example I had before me, I passed on the second try and just donated the thing. Even looking at it made me angry. The icing on the cake was that when I wrote a negative product review on their website, Ballard killed the review!

I ordered a lampshade in Feb. 2021, it was backordered until March of 2021. Here we are in late July, and I still don't have it. I get an email every two weeks pushing back my order a few more weeks. I finally called the customer service line. After going through the menu a couple of times I was finally able to reach a live person. I asked if they had the lampshade in their Atlanta store, because I see Ballards advertising this lampshade on sale regularly. She tells me they can't see what's in stock in the store. After some investigation, I see it is probably in stock in the Atlanta store. Not the outlet location. I can't believe they continue to ship stock to their stores and leave their catalog customers hanging for months on end. I had the exact same issue with a rug. This has become a pattern for them, and I'm just ready to write them off. I may have to try to go to the Atlanta store to see if I can get the shade, but I'll need my husband to go with me because there is no way I would go to their location alone. Even during the day. The location is a good hour away from my house and it's such a high crime area, with the crime continuing to escalate in Atlanta. I'm so frustrated with them. If I get this lampshade, it will probably be the last thing I purchase from them.

While the products are nice the customer service is rude and unacceptable for the money the customer is buying. Also, bought a rug in July was in transit until September. NO ONE IN CUSTOMERSERVICE KNEW WHERE RUG WAS. Though, they had my money!

So pretty. All ready for Fall. I received this today, filled it with autumn flowers and. Voila! Love it!

To make a long story short. I ordered several pieces of living room furniture in Dec. 2020. I told them it was being delivered to Florida and I would not be there after May 30,2021. I was assured it would be there prior to that date. Some of it was. The coach and chair where not. I was told that it would be delivered after I left, and that if I could not arrange for a delivery I would have to pay storage fees. I made numerous phone calls, sent numerous emails to Ballard's Customer Service area and my concierge and sent several letters and emails to the President of Ballard's and Cornerstone Brands which owns them. These where never responded to, I understood the reason for delay, they blamed it on Covid. I was upset by the lack of response. This was much more than one or two emails and letters. I finally got a good customer service rep in Sept. Who arranged with Ballard to take care of the storage. I spent hours on this. After agreeing to store items the shipping company also never responded to emails and phone calls about the delivery date and at one time in Sept. Threatened to return the merchandise. It took several phone calls to Ballard to fix this. When it was finally delivered it was the incorrect type of delivery. This despite a phone call where we agreed on the specifics of this. I was reluctant to deal with a catalog company for this size purchase and now I know I was right. The product is fine but they have the worst customer service I have ever seen, They never get back to you. I will never purchase from them again. I would hate to see what will happen if there was a problem. Deal with a local furniture store.

It is so hard to find great bedding but when I ordered Ballard Design Toile bedding it was adorable. Plus the price is great.

I love Ballard designs decor. It is beautiful. Quality is pretty good and while it is pricey I will splurge at times. I purchased a hanging light fixture back in March and had it shipped to the store. Unfortunately their stores shut down about the same day my item arrived at the local store. I was told it was there and I could get it once they reopened. Fast forward to August 1. I finally found out they had opened again. I called to confirm the item was at the store and it was. I arrived today at 12:30 pm( they open at 12) to pick up my item. What I saw was a line of about 10 people to get into the store. No big deal because many other stores are functioning the same way. BUT After 30 minutes only 3 people had entered the store. After 45 min only 4 people had entered the store and I was still 5th in line. They let one person in for every person who came out. Again this is fine BUT... the store is very large. I saw at least 6 employees wandering around but only saw about three customers and I was looking!. Why do you have so many employees if you aren't letting anywhere near that number of customers in the store? Several people got in line but walked away after they realized the line wasn't budging at all. They did let the Chik -fil-A guy right in with the employees lunch order though...
After an hour wait I gave up. I had another scheduled task and was going to be late.
I respect we have pandemic going on. I will wear my face mask, keep 6 foot distance and clean my hands to protect others. What makes no sense is to have so few customers in a large store( less than the number of employees) and large areas of the store completely devoid of a single person.
I just want my light fixture that I ordered 6 months ago. I won't be shopping at Ballard for awhile at least in person. Most of the other people in line with me were just as frustrated and puzzled by the ratio of employees to customer as I was.

I will be arriving before the store opens tomorrow to get in line so I can retrieve my item. After that it may be quite awhile before I go back.

I received an email from Ballard Designs that said "Email Exclusive - just for you. 30% off* full price items - take an extra 40%* off all clearance when you shop through this email. Offer ends 6/27. Exclusions apply". I've attached a copy of that email. I noticed there was an * after the word "off" so I read the small print which said, "Additional 40% off clearance offer valid through 11:59 PM EAST, 6/27/19. Discount reflected at checkout when you shop through email or after entering code. Offer not valid with any other offer, unless specified. Cannot be applied to previous orders or gift certificates." It said it didn't include shipping charges, had no cash value and was void where prohibited.
There were 3 items I intended to purchase as a result of this: one at regular price and two that were on clearance. Accessing Ballard Designs online through their email as directed, I placed the three items in my cart. As expected, a 30% price reduction was taken off the one item with a regular price. However, the "take an extra 40% off all clearance" was an ABSOLUTE FALSE STATEMENT. In the example below, you see the Due North Wall Decor was listed on clearance for $83.99 but when you go to order it, it is listed as $71.99 rather than $50.40 which is an extra 40% off the clearance price. This was also encountered for the second clearance item I had in my shopping cart. When I called their customer service, a polite woman placed me on hold and went to check on the situation. She returned and informed me that rather than using the currently listed online clearance price, they were taking 40% off the last crossed-off amount listed. In the photos below, you will see that was $119.99 rather than the $83.99 as it was listed. That does NOT meet the definition of "take AN EXTRA 40% off all clearance". There was a total of $83.98 at issue in my order and I left both a concern about this misleading advertisement as well as my contact information for a promised follow up call. At this point, the offer has expired and no one called. My order was for $1500 and I'm so glad I didn't place it! It doesn't matter that they send very attractive catalogs listing desirable items - they are going straight to the trash in my house and I blocked them as junk mail in my email.