Cansu K.

We ordered a 60 inch bench and a bench cushion from the King of Prussia store in this specific color we liked. Several days later I ordered the same fabric from their website to make matching pillows myself. When the cushion arrived it was a 48 inch cushion. I called customer service (which wasn't so apologetic) and was told that they don't even have a 60 inch cushion in that color. And they told me fabric isn't returnable but she put in a note to stop the shipment and cancel the order. The bench arrived cracked... Called again to return the bench and make sure I won't receive the fabric, it was their mistake after all. I also emailed them only to get a "sorry fabric cannot be returned" email. Emailed again, explaining one more time that this stemmed from their mistake and it is just not fair for them to make me buy this fabric. No response. The fabric got delivered, I was charged the amount. Now I am disputing the charge with my credit card company and going on every social media channel to talk about my negative experience. I can't believe Ballard Designs wasn't able to make up for their mistake and lost a customer over $65.