Ballard Designs

I ordered a coffee table and was very exited for it to arrive. We received it broken to pieces and the box was taped up in the corner showing it was dropped and broken. I asked for help with customer service. They were not sorry and were rude. I am still waiting for my refund. The customer service person I spoke to today was very dismissive and vague about when I will get my refund. The service has been awful. I used to order things but never will again.

Wish I had reviews before I ordered. This tree decoration was supposedly $100 but on sale for 40. The quality is horrible. The display will not stand upright, keeps falling over no matter how much I adjust the trees. The The product was shipped in a huge box pack with just paper. Nothing to protect it from damage. I'll never order from them again.

Order the Geneva bookcase. It was delivered damaged twice. Ballard's white glove service took the bookcase back under Return Authorization for full credit. Over the last 30+ days I have called the company 5 times to find out where the credit was. No communication at from Ballard's customer service. Finally today I received a partial credit. I had to call again to get the shipping refunded. Now they tell me it will be expedited - maybe 3-5 more days. This company does not want to refund your money even when their product is clearly defective. Their own delivery service flagged the problems and said..."this happens ALL THE TIME." Do yourself a favor and stay away.

From the very beginning their design team was amazing getting me fabric samples. They stayed in contact with me while it was being built this took about 12 weeks. Delivery went smoothly and the product turned out beautifully. Couldn't be happier.

Same as all these other customers - ordered June - end of October after many chats and phone calls they make me call the delivery company myself and the delivery co said order had been cancelled and returned months ago. Woman at Ballard said she'd mark it as their fault so I didn't get charged restock - how kind of you Ballard! Do not order from this company - laziest and worst customer service I have ever encountered

They screwed up orders for a month and a half. Saying they shipped some thing which never arrived. No accommodation. Basically they could care less if I ordered from them. I'm an interior designer and I've dealt with many other companies but no longer with this one. I will use Horchow or Frontgate or Pottery Barn

I've been pretty happy with a couple tables I bought from Ballard. I wouldn't have been if the items hadn't been on sale. The quality is just not quite up to the price tag. The site makes it look so high end, but it isn't. The furniture did ship quickly, but smaller items I've ordered have taken a RIDICULOUSLY long time to ship. Furthermore, if the add-ons they suggest you buy -- such as bulbs for the expensive lamp you purchase -- don't reach you for over 2 weeks, then it's hardly a convenience, is it. I've spent enough time and money buying here. No more Ballard Designs shopping for me. They are a mess.

They sent me the wrong rug, then I had to wait for them to send me a return bag. Finally got the bag, filled out the return form, and sent it back. Every person I spoke to gave me different information about how the return/ exchange process worked. They claimed I didn't include the return form (I had a picture of it in the bag so I knew they were lying) then they only tried to give me a partial refund. The first and last time I will ever order from Ballard Designs.

My sofa & Chair are several years old by now. I purchased them because they were slipcovered & I could wash them. So, washed them I did in cold water. First time I air dried and it took an army of strength to get them back on. Next couple times I washed them I put them back on right from the washer. It still took an army of strength to get them back on. I called Ballard and complained & they said they have never heard of a problem. It can't just be me and I believe with great certainty they were not being truthful. This is my story so you take your chances.

I received a small cabinet as a Christmas gift that was defective, I read all the numbers from the box, but customer support was unable or unwilling to help me. Customer support said the person who gave gift would need to call.

This company has some SEVERE supply chain and customer service issues. Do NOT buy from them. They have no visibility (or say they don't) into their furniture maker or warehouse (JB hunt). It's like they just take your money and then wash their hands of responsibility if there is any issue after that. Never seen anything like it. If you go on social media to raise awareness of their problems they block you from commenting, So shady.

I ordered 4 pool umbrellas on May 13…total approximately $2200 total. After MANY emails saying "shipment delayed a month due to global manufacturing and shipping problems", I received 1 umbrella 4 days ago. Yesterday, I received 3 canopies, but no poles. I called and they said the other 3 are on the way. Of course, summer is now over, so won't be able to use them this year. If our company ran this way, we'd be out of business.

I purchased two very small, lightweight rugs. The quality was very poor. I returned the products which I had paid $95 for and they refunded me $65. Shipping charge $30! I've shipped things much, much heavier and it never cost that much! I will never purchase from them again.

I ordered over $5,000 of furniture from Ballard Designs in Charlotte, NC and both chairs in my order were delivered in the wrong fabric. I called the store they apologized for the issue and reordered for me, however it has been 6 months and I still have not received the correct chairs or even gotten any compensation for their mistake or additional time this has taken. I highly recommend if you need furniture especially anything custom go somewhere else! This is NOT a reliable business.

I placed an order online. Received an expected delivery date that this Company were unable to make. Called for status and was told that it was still in the warehouse. The lady on the phone told me I was wrong that I could not have an email stating the delivery date because what was entered in their system was accurate and had not change. I decided to cancel the order due to her disbelief. She did not even try to saved it. Oh well, their loss $3,600