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AzazieReviews 101

azazie.com
bridal, evening & party men, womenAge 19-25, 26-45
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From the business

Azazie is an online retailer specializing in affordable, customizable formal wear, particularly bridesmaid dresses and wedding attire. With a focus on inclusivity and a wide range of sizes, Azazie empowers customers to create their ideal look for special occasions through an innovative and user-friendly shopping experience.


azazie.com
+1 618-742-3059
USA
Founded in 2014
Clothing item from AzazieFashion apparel by AzazieMerchandise from Azazie clothing lineAzazie fashion product

Business Highlights

General

Year Founded: 2014
Target Gender: men, women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $4.95 - $9.95
Free Shipping: sometimes
Free Shipping Detail: for orders above $139

Returns

Return Policy: not free
Return Instructions: items must be unwashed, unworn, unaltered, undamaged, clean, free of lint and hair, and in their original condition with tags still attached
Return Cost: shipping fee

Sustainability

Recycling Program: no

Product

Style: bridal, evening & party
Body Fit: regular, plus size
Available Sizes: Women's (2XS, XS, S, M, L, XL, 2X, 3X, 4X)

Customer Service

Support Channels: contact form, form, email
Support Phone: +1 618-742-3059
Support Email: customerservice@azazie.com

Payment Options

Payment Methods: card payments, PayPal, financing, Google Pay, Apple Pay, Cash App
Buy Now Pay Later: Klarna, Afterpay

How would you rate Azazie?
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Azazie Reviews Summary

Azazie has a rating of 3 stars from 101 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Azazie most frequently mention and customer service. Azazie ranks 29th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
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Florida
1 review
0 helpful votes
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Awesome experience
April 14, 2022

I have never ordered from Azazie before and my experience with their customer service has been stellar. I have had a lot of questions and have gone back-and-forth with the reps and each one has provided excellent and informative service. I have tried on seven dresses at home and the quality for all was amazing. I was pleasantly surprised.

Date of experience: April 14, 2022
Jeff C. Azazie Rep
over a year old

Hello Treva, thank you for sharing your experience. We really appreciate you taking the time to do so and so call out our customer service team who works hard to provide you a great experience. We hope you have a wonderful day and thank you!

Oklahoma
1 review
0 helpful votes
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Bridal party shopping
April 12, 2022

Using Azazie has made shopping for the bridal party so easy. We all live in different states and are able to search a wide selection together, video chat instead of having to worry about traveling to one store and looking through stuff hoping they have something for all of us.

Date of experience: April 12, 2022
Tennessee
1 review
0 helpful votes
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Love Azazie. The trial dresses is the way to go. I've purchased for my wedding dress, a bridesmaid dress for my friend's wedding, and my mother's dress! The quality of the dresses is very good. I'm always satisfied with the range of colors, price, and styles.

Date of experience: April 12, 2022
Florida
2 reviews
0 helpful votes
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Bridesmaid Dress
April 10, 2022

If you are looking for a good quality guess for any occasion, Azazie is the place to go. I am a bridesmaid in my friends wedding and she decided to use this site so everyone could find a dress they liked and still have it be the same color. Usually shopping online is a hassle but I love that I was able to try on dresses for $10 before purchasing the real one. Thank you Azazie for making this process easy.

Date of experience: April 9, 2022
Wisconsin
1 review
0 helpful votes
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I got this dress for a STEAL & it fits like a glove. I was so surprised to find out it actually will fit better despite my measurements being bigger than their sizing guide. This was a clearance dress also, so I couldn't believe when I received it that it had ZERO flaws! And I received the order in less than a week. Beyond impressed with every part of this company!

Date of experience: March 30, 2022
Virginia
1 review
0 helpful votes
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The quality of these dresses are amazing and so beautiful. I was hesitant at first to order a try on dress and when it finally arrived, I was shocked. I placed an order for a wedding dress that same day and I can not wait to get it and wear it on my big day!

Date of experience: March 28, 2022
Jeff C. Azazie Rep
over a year old

Hello Elena,
We thank you for that wonderful review. We are happy you gave us a chance to prove ourselves. It's understandable many brides and bridesmaids hesitate as we are online only which keep our costs low but does not impact our quality. We wish you a wonderful event. Thank you Azazie Management.

Iowa
1 review
0 helpful votes
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Azazie is such a wonderful company. They have beautiful products, fast shipping, and the option to customize your dress. This company has amazing customer service. I have tried on a few dresses from their try-on line and it was an amazing feature. It was a cheap way to make sure you love your dress before buying it. I will never buy a bridesmaid dress from any other company. I love this company.

Date of experience: March 23, 2022
Jeff C. Azazie Rep
over a year old

Thank you Gaby, we love you too! Thank you for sharing your experience and can't wait to wow you again. Have a wonderful day!

North Dakota
1 review
0 helpful votes
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Great company.
March 22, 2022

Very timely delivery and great return process. Easy and convenient. Many great dresses and great customer service.

Date of experience: March 21, 2022
Wisconsin
1 review
0 helpful votes
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Worth The Try On!
March 22, 2022

I ordered 2 dresses from the site to try on before buying a bridesmaid dress for a friend's wedding. I ended up not loving the complete style of either one, but was able to order one with a similar bodice to the one I liked, and a more simple bottom half. There were so many to choose from that even though I only tried on 2, I was able to find a dress that checked all the boxes of what I was looking for!

Date of experience: March 21, 2022
Jeff C. Azazie Rep
over a year old

Hello Brianna,
We appreciate you taking the time out of your busy day to write this review. We also love the Tip for Customers. Have a wonderful day and event!

Georgia
1 review
0 helpful votes
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Huge fan of Azazie
March 20, 2022

My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.

Date of experience: March 20, 2022
Jeff C. Azazie Rep
over a year old

Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!

New Jersey
1 review
2 helpful votes
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I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.

Date of experience: March 18, 2022
Jeff C. Azazie Rep
over a year old

Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.

California
1 review
8 helpful votes
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Hidden fees and dresses don't fit
January 5, 2022

Would definitely caution future brides against using this site. I'm in between sizes and ordered a couple dresses to try on (2 sizes in 2 cuts). After placing my order, I was notified of a restocking fee if you returned 3 or more dresses. I contacted Azazie multiple times to try and change the order but never received a response. All four dresses were made of terrible quality; I kept the one that fit best but will still need significant alterations. After returning the other dresses, I was charged $130 for a dress that was $79.99. Customer service told me it was due to shipping and restocking. No one has responded regarding why my initial two attempts to alter the order went unanswered.

Definitely do not recommend this site. Poor customer service, hidden fees, and terrible quality of dresses!

Date of experience: January 5, 2022
Jeff C. Azazie Rep
over a year old

Hello Jen,
We’re terribly sorry for any confusion regarding our return policy. As clearly stated in our policy, which all customers are required to confirm they have read and agree to before they can check out, we charge a 10% restocking fee for returns of 3 or more dresses (this will be reduced to 2 or more dresses in the near future). This is so we can do our part to combat unnecessary waste as we are a made to order company. We do our very best to ensure have all the info they need before they check out. Our return policy is available on every page of the website, we include a link to the policy in multiple emails we send out, and the policy is linked at checkout for customers who have not had a chance to read the policy.

After a thorough check of our system, I can confirm that excluding a recent exchange regarding your refund amount, we have no record of any previous communications or requests with you through the name, email, or phone number on file for you. When we asked for any additional information that may have been used to contact us, we received no response. Instead, we received this review.

In the email I did find, you never shared that you encountered any kind of quality issue with your dresses. When you reached out, your only questions were in regards to your refund. We take quality issues very seriously so if you had let us know you were experiencing any kind of quality issue, we would have done our best to make it right.

Washington
1 review
3 helpful votes
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Terrible
December 22, 2021

Two scenarios bring me to this review. One, I was a bridesmaids and wore a dress from here. Two, I was a bride to be who ordered swatches from here. Scenario 1: many bridesmaids in the party had problems with the top half of the dresses ordered from here. Their sizes are so disproportionate, not accounting for boobs, rib cages, and shoulders.

Scenario 2: I wanted to give Azazie the benefit of the doubt. People seem to have good experiences here maybe it's cuz they don't really do well with certain dresses? Well I ordered 10 swatches from here which was mailed to an old address I had on file. That apartment complex sent it back and I was told they won't be able to find it again when I asked if I could get it sent to my updated address. I was only given a 10% discount for next purchase, truly just incredibly sad. I paid 22$ for swatches because I was indecisive of what color I wanted. And the package can't be traced back? I've received replacements for far more. Well that's 8 bridesmaids who would have gotten their dresses here, for a stupid situation that shouldn't be a thing. This experience showed me how I don't want to shop here at all. And should have just stuck with avoiding it rather than waste 22 dollars on swatches they couldn't remail RIDICULOUS

Date of experience: December 22, 2021
Jeff C. Azazie Rep
over a year old

Hello Eula, we are sorry you used the wrong address and the Swatches were delivered to that address. The agent, who is new, was simply following procedure and since everything was done correctly, except for you using the incorrect address, they thought they were doing what they should. However, I see the management team has reached out to you to discuss options and possibly remedy the situation. We have not seen a reply but if you work with the manager I'm sure she can help improve upon the experience. Thank you, Azazie Management.

New York
1 review
1 helpful vote
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Amazing Selection!
November 14, 2021

The selection is wonderful and the prices fit any budget! Thank you! Really great. Already suggested them for two weddings next year after using them this past summer

Date of experience: November 13, 2021
Canada
1 review
0 helpful votes
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I ordered a size A0 from Azazie and it was too big for me (this is their smallest size). So I ordered a
Custom size dress from them instead and after a month, they sent me a dress that was 4 sizes bigger than me! The waist alone was 9 cm too big! They basically gave me no option other than sending me a dress in the correct size that would take another month to get to me (which they knew my event date would have passed by then). They refused to make my correct size dress faster for me and did not take any responsibility for their mistake! I was so stressed and furious and had to go to tailor shop 6 times to get it fixed. When I returned the A0 dress they also deducted 10% restocking fee from me! Bottom line: they don't care about customers at all and don't have any empathy with you or care about you, they just want to get your money! I would definitely stay away from them!

Date of experience: October 4, 2021
Jeff C. Azazie Rep
over a year old

Hello Anita, I am very sorry to hear this about your experience with us. I am having one of our Support Managers reach out to you regarding your situation. We will do our best to resolve this situation. As you are in Canada some of our options are limited but we've been discussing possible solutions and will provide you some options. Though it was not the feedback we like to hear thank you for providing it as it will provide us the opportunity to improve. Thank you, Azazie management.

Illinois
3 reviews
0 helpful votes
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They are affordable
September 25, 2021

Check out Azazie for your dress! They are affordable, hang hundreds of styles and colors so everyone got to choose what they were comfortable in.

Date of experience: September 25, 2021
California
2 reviews
2 helpful votes
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Wonderful Quality
August 10, 2021

Azazie did a wonderful job on my bridesmaid dresses. We received them in about 4 weeks and were impressed by the quality. I ordered a dress from Bjs Bridal and received the wrong color and counterfeit fabric. When I reached out to Bjs Bridal for a return they did not reply to any of my requests. Avoid them at all costs.
Thank goodness for Azazie! They saved the day.

Date of experience: August 10, 2021
Jeff C. Azazie Rep
over a year old

Hello Allison, we are sorry to hear about your experience before Azazie but thank you for the wonderful review. We are so happy we could be part of your event and again thank you for the kind words. Have a wonderful day!

Missouri
1 review
1 helpful vote
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Poor fit of custom dress
July 8, 2021

Sent in measurements for a custom dress. Dress is immense, and cannot be worn. Only customer service is thru online queue with long wait, or email. Any poor fitting is somehow your cost responsibility despite being "custom" fit. Others need to understand this before ordering. Likely stock fit would be a way better option which although apparently is an option it's not quite clear, does not contain standard sizes only measurements as well. Have no idea how much over the $100 cost of the dress will cost this alteration, and the process is quite frustrating.

Date of experience: July 8, 2021
Jeff C. Azazie Rep
over a year old

Hello Laura,
I see you reached out to our support team today. Additional information will be requested on how we can confirm your measurements to confirm they match what was ordered. If the dress was made incorrectly we would refund you in full or begin a remake for you if you wanted. The CS team will be sending you details on how to confirm your measurements shortly. Thank you Azazie Support Team.

China
1 review
0 helpful votes
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The service is excellent. You can ask clothes with your measurement specifications. There are many options and accessories, The dress looks like the picture and the quality was good.

Date of experience: June 18, 2021
New Jersey
1 review
1 helpful vote
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I placed an order for 3 dresses once they arrived they did not fit as well as I was hoping. I decided to return them all back and without any problems I received a full refund plus the shipping cost!

Because of their excellent customer service thank you Holly and Abigail, my future Daughter-in-law is having her wedding party order all their dresses from Azazie!

Date of experience: June 9, 2021