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AZAZIE

How would you rate AZAZIE?
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Michigan
1 review
3 helpful votes
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Bought not happy
August 17, 2022

Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone

Date of experience: August 17, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.

Missouri
1 review
0 helpful votes
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Azazie Bridesmaid Dresses
December 23, 2022

I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend

Date of experience: December 21, 2022
Jeff C. AZAZIE Rep
over a year old

We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!

Canada
1 review
1 helpful vote
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The structure of the dress is absolutely awful. 3/5 bridesmaids needed serious alterations and the others just didn't look nice. Avoid unless you plan to do the try-before-you-buy program.

Date of experience: July 30, 2023
Georgia
1 review
0 helpful votes
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Great and beautiful dresses
July 5, 2022

I love using azazie when picking out the bridesmaid dress for my sisters wedding! I loved how you could sort the dresses by style and how they were made. It made buying the dress a little easier would definitely recommend.

Date of experience: July 5, 2022
Maryland
1 review
3 helpful votes
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Not enough colors
June 20, 2023

The dresses are beautiful and great quality. I got a dress for my friends wedding. Now I am engaged and wanted to use there sight but they don't have the right colors.

Date of experience: June 20, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Courtney, we thank you for your feedback. We do our best to stock a wide variety of colors but understand not all are possible We appreciate you considering Azazie though.

Canada
2 reviews
2 helpful votes
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Mixed review
August 29, 2022

Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.

The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.

Re ordered second dress full price and everything was fine.

Customer service is great

Date of experience: August 27, 2022
New York
1 review
0 helpful votes
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I found an okay dress (after trying on 6) for an okay price for my cousins wedding. The try on dresses cost $10 each, but can get 3 for $20. Returning them was a hassle. I don't understand why they don't just come with a return label. Trying to contact someone is a joke. I had to wait 90 mins to talk to someone and they hung up. I eventually figured out how to get a return label. I thought we would get a percentage off the dress, but that was only if you purchased the try on dress (I needed a different color). I took measurements to order a custom size but decided to go with a size up because the measurements seems off based on how the dress fit. I'm a bit worried it's not going to fit right, but hey at least I can return that. Again I tried to contact someone but no help whay so ever. Now I have to hope they send me labels and the trynins make it to them in time for me to not get charged for all 6 dresses. I swear if my cousin would have let me order from Amazon, I would have a better dress for a cheaper price without all thebhasstle.

Date of experience: July 12, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Katie, it appears there was some confusion as you placed two separate orders with two separate emails. We also could not find any records of your calling us with the numbers on file. However we do see your email was responded to within 2 hours of receiving it and a return label provided. We are having a supervisor reach out as well to help you through the process. We thank you for your patience as we contact you to clarify the next steps.

New Jersey
1 review
2 helpful votes
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I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.

Date of experience: March 18, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.

Germany
2 reviews
1 helpful vote
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Beautiful dresses
March 15, 2021

My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.

Date of experience: March 15, 2021
Philippines
4 reviews
1 helpful vote
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Hoping
March 8, 2021

I hope they fix their service and have more dress that they can offer for their customers. Thank you.

Date of experience: March 8, 2021
Jeff C. AZAZIE Rep
over a year old

Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.

Canada
1 review
1 helpful vote
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Ordered a custom fit dress and it was a horrendous fit, falling off my shoulders and revealed my entire chest. They wouldn't allow me to return it so it was a huge waste of money and I looked rediculous

Date of experience: July 18, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Rebecca, thank you for the order number. We see you have not reached out to our support team, nor has the individual who placed the order. We'd be more than happy to help you with your dress. If you can provide the requested measurement photos and details with the CS team we can determine what might have caused the dress not to fit well. Please look for that message.

Tennessee
1 review
4 helpful votes
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Azazie for. The. Win!
January 18, 2023

Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!

Thank you so much again!

Date of experience: January 17, 2023
Jeff C. AZAZIE Rep
over a year old

Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.

New York
1 review
0 helpful votes
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I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!

Date of experience: June 7, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.

Wisconsin
1 review
0 helpful votes
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Worth The Try On!
March 22, 2022

I ordered 2 dresses from the site to try on before buying a bridesmaid dress for a friend's wedding. I ended up not loving the complete style of either one, but was able to order one with a similar bodice to the one I liked, and a more simple bottom half. There were so many to choose from that even though I only tried on 2, I was able to find a dress that checked all the boxes of what I was looking for!

Date of experience: March 21, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Brianna,
We appreciate you taking the time out of your busy day to write this review. We also love the Tip for Customers. Have a wonderful day and event!

New York
1 review
0 helpful votes
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Azazie is such a wonderful company. They have beautiful products, fast shipping, and the option to customize your dress. This company has amazing customer service. I have tried on a few dresses from their try-on line and it was an amazing feature. It was a cheap way to make sure you love your dress before buying it. I will never buy a bridesmaid dress from any other company. I love this company.

Date of experience: March 23, 2022
Jeff C. AZAZIE Rep
over a year old

Thank you Gaby, we love you too! Thank you for sharing your experience and can't wait to wow you again. Have a wonderful day!

Texas
1 review
1 helpful vote
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Beautiful workmanship
July 16, 2022

I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.

Date of experience: July 14, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.

North Carolina
2 reviews
5 helpful votes
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AWESOME Experience
April 8, 2016

After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.

Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.

Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).

I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.

Date of experience: April 8, 2016
Arizona
3 reviews
6 helpful votes
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Great for prom
April 11, 2019

After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.

Pro tip: They have a whole section of dresses that have pockets!

Date of experience: April 10, 2019
Maryland
1 review
1 helpful vote
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I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!

Date of experience: July 8, 2022
Georgia
1 review
0 helpful votes
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Huge fan of Azazie
March 20, 2022

My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.

Date of experience: March 20, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!

Overview

AZAZIE has a rating of 2.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AZAZIE most frequently mention and customer service. AZAZIE ranks 38th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
This company does not typically respond to reviews
+31