Bought a dressy pant suit after trying it on. Realized when I got my order that the try on was stretched out. Gonna be very uncomfortable after paying over 250$ Also the pants fit very different in front. Not a fan. But no time to exchange and no one ever answers a email or phone
I have ordered 3 bridesmaid dresses from this sight. Each dress fit well with minor alterations and were true to their measurements. I even had a last minute dress to order and they got it to me within 2 weeks before my event date. 10/10 reccomend
We're happy to have you as a customer Emma. So happy we could help you enjoy so many events. Be sure to check out our Events Dresses for all other occasions. Have a wonderful day!
The structure of the dress is absolutely awful. 3/5 bridesmaids needed serious alterations and the others just didn't look nice. Avoid unless you plan to do the try-before-you-buy program.
I love using azazie when picking out the bridesmaid dress for my sisters wedding! I loved how you could sort the dresses by style and how they were made. It made buying the dress a little easier would definitely recommend.
The dresses are beautiful and great quality. I got a dress for my friends wedding. Now I am engaged and wanted to use there sight but they don't have the right colors.
Hello Courtney, we thank you for your feedback. We do our best to stock a wide variety of colors but understand not all are possible We appreciate you considering Azazie though.
Its a great site their are multiple options of dresses, the styles are okay but some dresses are not built well for different types of bodies ie. A woman with a larger bust or a smaller bust the way the dresses are designed some don't fit well.
The first dress i had ordered on their 75% outlet came in quick it was cheap but i guess that was the catch when i received the dress there was a large like oil residue on it right as i tried it on and in front of the dress so i could not wear it contacted the company and they gave me a partial refund which was like 20$.
Re ordered second dress full price and everything was fine.
Customer service is great
I found an okay dress (after trying on 6) for an okay price for my cousins wedding. The try on dresses cost $10 each, but can get 3 for $20. Returning them was a hassle. I don't understand why they don't just come with a return label. Trying to contact someone is a joke. I had to wait 90 mins to talk to someone and they hung up. I eventually figured out how to get a return label. I thought we would get a percentage off the dress, but that was only if you purchased the try on dress (I needed a different color). I took measurements to order a custom size but decided to go with a size up because the measurements seems off based on how the dress fit. I'm a bit worried it's not going to fit right, but hey at least I can return that. Again I tried to contact someone but no help whay so ever. Now I have to hope they send me labels and the trynins make it to them in time for me to not get charged for all 6 dresses. I swear if my cousin would have let me order from Amazon, I would have a better dress for a cheaper price without all thebhasstle.
Hello Katie, it appears there was some confusion as you placed two separate orders with two separate emails. We also could not find any records of your calling us with the numbers on file. However we do see your email was responded to within 2 hours of receiving it and a return label provided. We are having a supervisor reach out as well to help you through the process. We thank you for your patience as we contact you to clarify the next steps.
I have been an Azazie customer for a few years now, even recommended multiple brides to use this company. The dress quality is okay. It matches the affordable price, and there are lots of options for bridesmaids. But I will never use or recommend Azazie again after dealing with their terrible customer service. Recently, I shipped 2 dresses back that didn't fit with the company's return label, and in their box at the start of January. A week into the package's journey from NJ the package was delayed in WA state. FedEx lost the package/interrupted the return. Once the package didn't move for a week, I contacted Azazie and they began an investigation. They told me it would take 2-3 weeks. After 4 weeks of no communication I had to contact them and they said that FedEx could not confirm losing the package. Then that was it. Regardless of the error on FedEx's part they refused to reimbursement me for my $178 dollar return. A good customer service would reimburse me because I did my part in the package's return. An error occurred that was out of my control. I will not be using or recommending Azazie again. Terrible customer service.
Hello Andrea,
We’re sorry to hear about your recent experience and after reviewing your ticket, we have confirmed that it was definitely not handled according to our standards. A Manager will be reaching out to you to provide the support you should have received and we’ll be using this as a coaching opportunity for our team.
Although it can be disappointing to receive this type of feedback, we greatly appreciate you taking the time to leave a review so we can learn from this experience and make improvements. The Manager will be in touch with you soon and we hope to better serve you in the future.
Thank you,
Azazie Management.
My sister ordered her dress here and I saw how quality and beautiful the dress is. I am actually looking at their website now and wanted to surprise my fiance.
I hope they fix their service and have more dress that they can offer for their customers. Thank you.
Hello Czayn,
We are in our busy season so our Try-at Home selection is a bit low. But we have been meeting with our production team to improve our stock and reviewing Out of Stock requests to backfill accordingly. Those that signed up to be notified will be when the selected dress is back in stock. Thank you for your feedback.
Ordered a custom fit dress and it was a horrendous fit, falling off my shoulders and revealed my entire chest. They wouldn't allow me to return it so it was a huge waste of money and I looked rediculous
Hello Rebecca, thank you for the order number. We see you have not reached out to our support team, nor has the individual who placed the order. We'd be more than happy to help you with your dress. If you can provide the requested measurement photos and details with the CS team we can determine what might have caused the dress not to fit well. Please look for that message.
Hello! I am just reaching out to THANK YOU! My ladies looked and felt amazing in their beautiful navy blue dress' from Azazie! I picked out the color, length, and material, and then asked each of my wonderful bridesmaids/MOH to pick a different dress style! I had four women who are pregnant and they said they felt beautiful and comfortable in their dresses too!
Thank you so much again!
Beautiful photos! Thank you for sharing your experience and taking the time to write this wonderful review Jessica. We are happy we could be part of your wonderful event.
I will be ordering my mother of the groom dress from Azazie. The try-on at home feature is great so you can try on several different dresses and sizes to find the perfect dress and fit. It's also nice they do custom sizing at no extra cost since I'm in between sizes. Can't wait to show off my beautiful dress at the wedding!
Hello Anne,
Thank you for sharing your experience. We love to see such remarks as they motivate our teams to continue to provide the best experience and products we can.
I ordered 2 dresses from the site to try on before buying a bridesmaid dress for a friend's wedding. I ended up not loving the complete style of either one, but was able to order one with a similar bodice to the one I liked, and a more simple bottom half. There were so many to choose from that even though I only tried on 2, I was able to find a dress that checked all the boxes of what I was looking for!
Hello Brianna,
We appreciate you taking the time out of your busy day to write this review. We also love the Tip for Customers. Have a wonderful day and event!
Azazie is such a wonderful company. They have beautiful products, fast shipping, and the option to customize your dress. This company has amazing customer service. I have tried on a few dresses from their try-on line and it was an amazing feature. It was a cheap way to make sure you love your dress before buying it. I will never buy a bridesmaid dress from any other company. I love this company.
Thank you Gaby, we love you too! Thank you for sharing your experience and can't wait to wow you again. Have a wonderful day!
I bought a Mother of the Bride Dress for my daughters wedding. I was taken by the beautiful workmanship of the dress. It's a gorgeous gown. I was extremely impressed and went back to look at other dresses. I chose one I'll wear in Vegas, although I just bought it because I fell in love with it. Highly recommend this website. Quality items sold here. Price is excellent.
Hello Kasey, thank you so much for taking the time to share your experience and providing the beautiful photos! Have a wonderful day.
After dealing with an online site that sent me a terrible dress that was too small, and took my money while refusing to give me a refund, I found Azazie.
Azazie.com has lots of style and color options, which was perfect since I was a bridesmaid in a purple ombre wedding. I needed a floor-length dress in a specific shade of purple in a short enough amount of time to have any alterations done.
Not only does azazie have a clearance section (where I got my dress) that offers $35 dresses, but they are well-made and true to the picture. Customer service was very responsive and willing to work with me on shipping the dress sooner since I was in such a time crunch (spent/wasted a month waiting for the terrible dress from the previous site).
I ended up buying another dress from Azazie, and recommend them to anyone who needs a good dress.
After checking all the typical prom dress stores and sites and not finding anything I really loved I found Azazie. I ended up getting what was technically a bridesmaid dress but it was awesome and cost about half the amount I was looking to spend so I saved quite a bit.
Pro tip: They have a whole section of dresses that have pockets!
I have only received phenomenal service and quality products from Azazie, I recommend the website to everyone! I've ordered many bridesmaids dresses from there. The quality is amazing and the price is absolutely reasonable. They have such a wide selection with so many amazing choices. I love that you can get your dress custom sized, which I've always done and I've never needed to get it readjusted elsewhere. I also love that you can order try-on dresses, which is what I did when I was picking out my wedding dress (that I also ordered from there). I was in love with every dress I tried on - so was my mom and sister. It was hard to pick just one! They were all so great. I don't have a single bad thing to say about Azazie, like I said before I recommend it the website to everyone!
My daughter turned me on to Azazie when she was looking for her wedding dress. I was so surprised to see so many beautiful dresses, for every occasion. The convenience of trying the dresses before you buy is one of the best things they offer. To put the cherry on top, they can actually custom fit them to you. Did I forget, they also have for men and they can match your colors to the ties, bows, etc.
Hello Elizabeth, thank you very much for this review, not just because of the kind comments but your Tip for Customers, which is a great line we've not seen before and really appreciate. It is so important to measure before ordering as formalwear measures differently than standard clothing sizing. We appreciate you calling this out. Have a wonderful day!
Answer: Thank you for reaching out. I am so sorry it has taken time to reply but it was more difficult than it should have to reestablish our business account here. We have been experiencing delays on orders placed before January 27th and have been reaching out to those impacted with updated delivery windows. If shopping today our delivery windows are accurate but we are unable to expedite or rush any orders. We appreciate everyone's understanding during this unprecedented time.
Answer: Hello Sarah, we do recommend waiting till the dress is in stock to Try-On as you will not only incur a restocking fee but it is also worse for the environment ordering a made to order dress and returning it. If the dress is out of stock please utilize the, notify me option, as that informs our production team if we need to increase our Try-On supply. Our restocking fee structure is as follows. There is a fee of 5% for the first returned item and 10% for subsequently eligibly returned items. You can find this an all our policies in our FAQs https://support.azazie.com/hc/en-us Thank you and have a great day. For all other international customers, we charge a 10% restocking fee on returns of 3 or more of the above listed items within a 6-month period.
Answer: Hello Wendy, Other than taking the dress to a local drycleaner and have the pleats pressed the best at home way we've used to properly iron pleats are as follows. Follow these tips to iron pleats with ease: 1) Turn on your iron and set it to the appropriate setting for your fabric type. 2) Have your iron's sprayer filled or a spray bottle of water handy if needed to use during ironing. 3) Fold and/or arrange the pleats the way they are supposed to appear. As you hold them in place, you must iron over the arranged pleats beginning at the top of the pleat and working your way downward. For stubborn fabric, it may be necessary to pin the pleats in place. However, do not iron over the pins. Pull them out one at a time as you iron. Remember to iron in a top-to-bottom manner. 4) Another way to get a crisp finish is to separate the pleats and run the iron up the material hidden by the pleats. The pointy side of the iron should get up into the intersection of fabric that forms a V due to the pleat stitch. Then arrange the pleats they are supposed to appear and go through Step 3, so you can emphasize the intentional folds in the pleats with the iron. 5) When you are done ironing pleats, hang the item from its top to keep the pleats hanging straight. If you have any additional questions please don't hesitate to reach out to our customer service team. Details on how to do so can be found in our KB here. https://support.azazie.com/hc/en-us/articles/360026475311-Contact-Us
Answer: Hello Belle, For Canada we primarily use Canada Post for shipments. You can learn more about our shipping policies here https://support.azazie.com/hc/en-us/articles/360029726032-International-Shipping After an order is finished processing or being produced, it can take up to 10 business days for the package to be delivered. You will be given an estimated delivery window at checkout and emailed tracking details once it is officially on the way. You can get an actual delivery window estimate by selecting a dress and adding it to your cart. Hope this helps, have a great day.
Answer: Our dresses and accessories are made in China, with new and increasing production facilities in Cambodia and Vietnam. Many of the independent tailors we work with are family-owned businesses and come with decades of combined experience in the garment industry. Each tailor must also meet a set of quality craftsmanship standards and we work hard to ensure that our workshops are ethically responsible to become part of the Azazie family.
Answer: Unfortunately we are unable to make changes to the designs of our dresses including colors. We also don't offer rush production at this time.
AZAZIE has a rating of 2.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AZAZIE most frequently mention and customer service. AZAZIE ranks 38th among Wedding Dresses sites.
Hello Evita, as we did not see any contacts from you we had our Customer Service team reach out on 8/18 and we have not heard from you. We are sorry the suit is not fitting and would like to see if there was anything we could do but time is of the essence as you received your dress two months ago. Thank you.