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AZAZIE

How would you rate AZAZIE?
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Louisiana
1 review
0 helpful votes
Follow Kyla K.
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I was recently in a wedding where the bride just said what color she wanted and floor length. My seamstress had recommended Azazie. I did order from other companies but really wasn't happy with them. I did the try on at home option to find which I liked on me the best, which I absolutely loved that they had that option! I actually went with a dress I didn't think I'd end up going with, and my favorite upon ordering the try on was actually my least favorite on. I decided to order a custom size so hemming, if needing any would not be extensive. I figured it would be best as the wedding and the seamstress I wanted to use was in my home state, and I live a good 15 hours away from there. I contacted my seamstress and kept her updated on when I'd be home and everything the entire process so she could fit me in. Thankfully I picked a dress that was a corset back in case I fluctuated in weight, and I'm happy I did! I only had to have a few very minor alterations, and really wouldn't say I needed them, but the seamstress and I decided it would look better if we did this. The dress looked beautiful and I felt comfortable in it. I was told by many I had the best dress and I'd have to say that's because it was good quality, for really a pretty fair price. It was a pretty easy process for me and I was happy with the outcome. I know it's not the best photo. We have not gotten any of the photos from the wedding back. And I didn't keep my phone on me for selfies. The only downfall was no pockets in this dress but I won't let that break my thoughts on it.

Date of experience: May 9, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Kyla, thank you so much for sharing your wonderfully detailed review and beautiful photo. Thank you for taking the time to do so and using Azazie. Have a wonderful day!

Canada
1 review
0 helpful votes
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Love Azazie
December 25, 2022

I love the option to try-on bridesmaid dresses. The return processes is simple and it's free shipping! I've ordered many different styles for my bridesmaids to try on. I love the variety of the dresses. There is definitely dresses for everyone :)

Date of experience: December 25, 2022
Jeff C. AZAZIE Rep
over a year old

Thank you for the wonderful and detailed review SL. We appreciate you taking the time to write the review and helping others make an informed decision.

Canada
1 review
1 helpful vote
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I ordered a dress in January for an April wedding. With everything going on with the world (COVID-19) I got the best customer service from Emily. I have been beyond impressed, and she eased some stress I had, and as she couldn't fully help me (it was beyond her control) she helped me in the only way she could. All other bridesmaids have their dresses and look amazing and the quality is amazing! I would 100% order from them again.

Date of experience: March 17, 2020
Jeff C. AZAZIE Rep
over a year old

Thank you so much Carley. Not only for your understanding as we deal with this unprecedented virus and it's impact but taking the time to write this wonderful review. We truly appreciate customers such as yourself!

Pennsylvania
1 review
0 helpful votes
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Nice Quality
April 15, 2022

I used Azazie's Try at Home option and got 4 dresses and paid $10 each to try on. It was worth it to me to find the one I wanted. The price of the dress was very reasonable, and quality is good for the price. I did end up choosing one of the dresses I tried on but got it in a different color. I also got all 4 dresses in different colors to see which one I liked the best.

Date of experience: April 15, 2022
Canada
1 review
0 helpful votes
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I ordered a size A0 from Azazie and it was too big for me (this is their smallest size). So I ordered a
Custom size dress from them instead and after a month, they sent me a dress that was 4 sizes bigger than me! The waist alone was 9 cm too big! They basically gave me no option other than sending me a dress in the correct size that would take another month to get to me (which they knew my event date would have passed by then). They refused to make my correct size dress faster for me and did not take any responsibility for their mistake! I was so stressed and furious and had to go to tailor shop 6 times to get it fixed. When I returned the A0 dress they also deducted 10% restocking fee from me! Bottom line: they don't care about customers at all and don't have any empathy with you or care about you, they just want to get your money! I would definitely stay away from them!

Date of experience: October 4, 2021
Jeff C. AZAZIE Rep
over a year old

Hello Anita, I am very sorry to hear this about your experience with us. I am having one of our Support Managers reach out to you regarding your situation. We will do our best to resolve this situation. As you are in Canada some of our options are limited but we've been discussing possible solutions and will provide you some options. Though it was not the feedback we like to hear thank you for providing it as it will provide us the opportunity to improve. Thank you, Azazie management.

Maryland
1 review
1 helpful vote
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Perfect Dress
June 26, 2022

I ordered this dress for a wedding. The color was perfect. The size guide was easy for me to get my perfect size. Ordering was easy and shipping was fast. I added the garment bag to my order. The dress wasn't too heavy to wear all day. It was easy to dance in. And a dress I could wear again.

Date of experience: June 26, 2022
Jeff C. AZAZIE Rep
over a year old

Thank you for taking the time to write your review Kristin. We really appreciate you sharing your experience and so happy to hear it was a great one. Have a wonderful day!

New York
1 review
0 helpful votes
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Dress
February 14, 2023

The fabric and quality were great. The fit was true to size. I should have ordered my size but instead I ordered up, my mistake. The over all fit and comfort of the dress was great.

Date of experience: February 12, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Dawn., thank you for taking the time to leave your wonderful review. We're so happy you chose Azazie and you loved your dress. Wishing you all the best.

Tennessee
1 review
0 helpful votes
Follow Kelli Y.
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Love Azazie. The trial dresses is the way to go. I've purchased for my wedding dress, a bridesmaid dress for my friend's wedding, and my mother's dress! The quality of the dresses is very good. I'm always satisfied with the range of colors, price, and styles.

Date of experience: April 12, 2022
Georgia
1 review
1 helpful vote
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Cheeeappp
January 4, 2024

For the price that was paid, not good.
Thankfully with my custom measurements my dress was made to the correct size and my dress was wearable (as a bridesmaid), but it still didn't look good on and the front part of the dress was botched by their seamstresses. The sewing was sloppy. There should be an option to get bra pads sewn in or not. The bra pads were horrible and were going in different directions bc of the way they were sewn into the dress and when I cut them out, it still look bad. Who has time to run to another alteration when you already ordered a CUSTOM dress?
My dress was thrown in a box and wrinkled when arrived. The first dress i ordered didnt come thrown in a box & wrinkled but my custom sized one did.
CHECK YOUR BODY'S MEASUREMENTS before ordering bc they have a restock fee and it is absolutely ridiculous. Its how they stay in business I assume.
I went ahead and wore the dress, but it wasnt the best for these prices. Definitely wouldnt bother ordering a wedding dress here. Save yourself a headache. If you really want to look nice, go local and pay a few dollars more for better quality. Grab a dress that you can wear more than once,

Date of experience: January 4, 2024
Virginia
1 review
11 helpful votes
Follow Lorelei L.
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Both my girls ordered their bridesmaids dresses from Azazie. We sent in the measurements as requested. When the dresses came in, the measurements they used were not the measurements we gave. Because it was custom made, we couldn't return it. Instead, we had to pay additional money to have the dresses altered to the measurements we provided Azazie. If your going to ask for measurements, then you should make the dress according to those measurements. We were 100% dissatisfied with the results.

Date of experience: September 24, 2019
Oklahoma
1 review
1 helpful vote
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Trashy.
September 10, 2022

I almost never write negative reviews; the product has to be exceptionally bad for me to go to the trouble of writing a review. Buy from Azazie if you want a trashy bridesmaid dress. My bridesmaid dress arrived and I could immediately tell it was CHEAP (except that it wasn't... it cost $116). The material feels cheap and "plasticky". The worst part is, the bodice won't lie flat. There are giant, un-flattenable lumps in it. Buy Azazie if you want to look like you have lumpy, mis-shapen boobs. It is really, really bad. Also, the dress arrived wrinkled beyond belief but you're not supposed to iron it. Steaming doesn't begin to help. I wish I had time to send it back.

Date of experience: September 10, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Laura, thank you for your feedback. We take quality issues seriously and have send your feedback to our design and production teams. As a note, all standard dresses size dresses are returnable within 30 days of delivery. Have a wonderful day.

GB
1 review
1 helpful vote
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I ordered dresses for my bridesmaids and they all turned out lovely! We went for a mixture of standard and custom sizings and overall they were great. The only issue I had was that one of my younger bridesmaids was insistent on an adult style which we presumed to be fine as she was over the minimums for custom sizing, but when it came it was ill fitting and just didn't look right on her - I wish I had just gone for a child style instead, especially as it was £40 more and looked worse. We couldn't return it as it was customised and had to buy another dress last minute, so I would be wary of getting custom dresses too close to the extremes. Overall I would recommend this brand though!

Date of experience: December 31, 2022
Jeff C. AZAZIE Rep
over a year old

Hello Rachel, thank you for choosing Azazie for your wedding and for your review. You are correct, about trying to make an adult size work for a child, it does not work unless their proportions are that of an adult. We have seen others try as well and we do not recommend it. Thank you again for sharing and have a wonderful New Year!

Illinois
1 review
0 helpful votes
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Perfect dress
March 14, 2023

It's super comfortable and love the material I went with an A4 a size smaller than most of my measurements and it fits amazingly!

Date of experience: March 12, 2023
Jeff C. AZAZIE Rep
over a year old

Thank you for sharing your feedback Shannon. We appreciate you taking the time to do so and love to hear how much you loved the dress.

Florida
1 review
4 helpful votes
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Perfect dress!
June 22, 2019

First of all my dress got here about 2 weeks in advance than scheduled! I was so impressed the way it came packaged and the material used for the dress was beautiful. I received SO many compliments on my wedding day about the dress i was so pleased with this website. Thank you Azazie for making my wedding dress drems come true. Here are some photos of my special day in the Anissa BG sizw WD6. Hope this helps!

Date of experience: June 20, 2019
Texas
1 review
0 helpful votes
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Sample dress
March 14, 2023

My experience with azazie has been the best. Easy to order, fast delivery. Easy return. Everything is just super smooth

Date of experience: March 12, 2023
Jeff C. AZAZIE Rep
over a year old

Hello Alicia, thank you for sharing your feedback and the beautiful images. We appreciate your support and the time you took to leave the review. Have a wonderful day!

New York
1 review
1 helpful vote
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Amazing Selection!
November 14, 2021

The selection is wonderful and the prices fit any budget! Thank you! Really great. Already suggested them for two weddings next year after using them this past summer

Date of experience: November 13, 2021
Texas
1 review
1 helpful vote
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Horrible
February 18, 2020

Cheap fabric, size runs at least 2 sizes too small. You cannot cancel your order after seeing the samples as they take longer than than the 72 hours required to cancel.

Date of experience: February 18, 2020
Jeff C. AZAZIE Rep
over a year old

Hello Cindy, I'm sorry you feel the fabric was not up to your standards. Our design team takes pride in sourcing high quality fabrics and creates amazing designs as commented by many other users. With regards to our cancellation policy. It is 72 hours as we are a made to order company. Once we begin the production of your dress we can't stop production but we do have a generous return policy to allow returns of standard dresses within 15 days of receipt. We do recommend ordering samples before ordering a dress to ensure the style and size needed. I will pass your feedback along to our production team to see if we can extend our window though. I thank you for the feedback and hope you have a wonderful day.

New York
1 review
1 helpful vote
Follow Mindy J.
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I bought a dress for my daughter's prom. Dust rose color is very pretty and the fit is perfect. My daughter was very happy and received tons of compliments.

Date of experience: July 10, 2022
Jeff C. AZAZIE Rep
over a year old

Thank you for sharing Mindy. We appreciate you taking your time to write a review and are so happy to year your daughter loved the dress.

Maryland
0 reviews
1 helpful vote
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Amazing price for this beautiful dress!
June 26, 2022

I bought this dress in Ready-To-Ship items. The price is insanely cheap for the quality and the design. This dress is comfortable and I cannot wait to wear it as a formal wedding guest!

Date of experience: June 25, 2022
New Jersey
1 review
2 helpful votes
Follow Christina P.
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Terrible customer service. Ordered two sample sizes and then chose the size that fit me best (to order in the actual bridesmaid dress). Ordered that size in the real bridesmaid dress. The size came in and fit completely differently (tight on shoulders and waist where it had fit with extra room in the sample size). When I requested that the company mail me two sizes (as I paid for the samples, spent time trying them on, and chose my correct size), they asked for a picture of me measuring myself to prove that I was the size I was ordering. If I didn't go out of my way to order 2 different samples, then I would agree. However, I went out of my way to ensure that the size I was ordering was the correct one. Azazie needs to choose better sample sizing and make sure that the sample accurately reflects the size of the dress you are ordering. Additionally, if someone has a problem with the sample vs real size of the dress they ordered, the customer service team needs to handle it efficiently and in a timely manner. This has caused multiple back and forth emails and phone calls and the issue still is not resolved.

Date of experience: December 10, 2020
Jeff C. AZAZIE Rep
over a year old

Hello Christina, I'm sorry for your experience. We've located your order and am working with a Supervisor on the team to reach out to you to resolve this. From what I can see, the stylist you are working with is not being efficient and I apologize for that. We will reach out through your ticket to make this right.

Overview

AZAZIE has a rating of 2.7 stars from 100 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with AZAZIE most frequently mention and customer service. AZAZIE ranks 38th among Wedding Dresses sites.

service
52
value
52
shipping
52
returns
38
quality
51
This company does not typically respond to reviews
+31