I placed an online order for a mother of the groom dress. All I received was a blue flower swatch. Save your money and your time. Order from a company you trust.
This is a beautiful dress that fits me perfectly! It is very good quality and I'm more than satisfied with my experience with AW Bridal. Thank you very much!
Don't order here! They created my dress a couple inches too big based on the measurements I provided but never took accountability and took shady pictures on their end trying to cover their $#*! on the measurement tho it was clearly too big. They told me to "see a local tailor" and were horrible in customer service emails basically saying it was all my fault. Shop elsewhere to avoid the headache!
The dress I ordered was more beautiful than I expected. I am extremely pleased with it and can't wait to wear it to the event I ordered it for.
Be aware that communication is very difficult as this company is based in China. The website is not entirely accurate regarding delivery times. If you would like to speak with someone be prepared to call multiple times during their business hours. I'm not sure what those are exactly because their email said to "call during China time 9-:17". Rather than answering your questions via email they repeat themselves and ask you questions that do not matter. Frustrating experience and we have not gotten the dress yet so I cannot report on the actual delivery or product.
I ordered a dress that arrived with no tags and it was discolored at neckline. You can't get through to customer service by phone and no one us replying to emails. When I placed the order, someone contacted me by email within 20 minutes to verify size. Now I am being ignored. Really concerned about getting a refund.
Update: A refund was given. Thankful that my persistent emails finally worked.
The dress I ordered was super good quality and exceeded my expectations! I ordered a size 10 and it fit perfect, true to size. The customer service was great too as after I placed my order I asked for it tailored and they had no problem doing that for me. I can't wait to wear this for the eras tour next month! Highly recommend.
The jumpsuit I ordered was too small even though I followed their sizing guide. When I tried to return they said the factory was in China and would offer me $30 and I could keep it. We bartered for a bit with me asking for $75 and landing in $50. I priced out a DHL return to the shipping address ($102). In the end I am simply disputing the charge with my CC company. I had a feeling I was going to be returning it, so I checked their return policy carefully before I ordered. Buy a size larger than you need. Know that there is nothing special about the quality. And ask to return it - you'll get $30 back.
Ordered AW Jules Dress in champagne and gave exact measurements in custom stitching. They asked if I could just take the closest size to the measurement instead of custom stitching which I refused. Dress arrived but with no custom stitching - just off the shelf. The sleeves are falling off the shoulder and the bodice is too big. I have to get this altered at extra cost. Rubbish product - waste of time. Do not recommend it at all!
I loved my dress. I have never felt so beautiful. Quality and material are great. Everyone thought I had spent a lot more money than I actually did on my dress and couldn't believe it came online.
I wore the Janet long sleeve mini for my engagement photos and it was so perfect! Really a quality dress and I had so much fun wearing a unique style like that. It went perfect with the mountain setting where we took our photos. :)
The dress I ordered arrived quickly, was just as pictured on the website, and is amazing quality! Communication was wonderful, and the staff at AW Bridal worked to get just the right measurements so the custom order could be exact. Highly recommend!
I love love love my wedding dress from AW Bridal! This dress exceeded my expectations and looked absolutely flawless! The dress quality was A++++ and the fit was perfect! Thank you for making me feel like the most beautiful bride in the world!
AW Bridal is not what it seems to be. They glamorize their website. I ordered a dress in my size but came in too big. According to their policy my return was appropriate. However, they refused to accept my return. They told me they were in china, it would take too long to process the return and to keep the dress and they would refund me $30. The cost of the dress was $108.
This tells you there is no value in what they make. Don't buy from this site customer service sucks!
They have an option to customize your own size as well as add or not pockets, on some dresses you could customize lengthon custom size products they double check measurements to make sure they have all correct measurements.
We received a His and Hers robe set for a Christmas gift. The His robe is XL & the Hers robe is Medium. When I contacted them they said this is the only size it comes in. I am not a medium, I am an XL! I don't not recommend this company.
Wore this to my daughter's wedding. Lovely color. Good style. Got lots of compliments. I ordered custom measurements. It was a bit long, thus holding it up. That worked. Only complaint is the tiny clasp for closure above zipper. It makes closing it by yourself very hard. Larger clasp needed.
I placed my order super excited about my dress but they reached out to me via email asking me to send them my measurements which I didn't want to do because I wasn't sure of the quality of the dress so I responded with a question about returns. They ignored me and then I received a text asking for me to answer the email which again stated that if I wanted a custom measurement I would have to pay extra shipping which I again asked if I could return the dress if I did a custom order and then they sent me an invoice for the $16 even though I did not request to do that. After all the interaction and them not listening to me I just canceled the order and now they are saying it will take 2 to 3 weeks to get my money back! I didn't even buy anything. Run from this company. They don't listen and from other reviews this seems to be a problem.
I bought AW bridal hair comb, love it because it looks do shiny gave me an elegant stylish appearance, looks like an expensive piece, also it's easy to insert and pull out from hair, very happy with my purchase, and highly recommend it.
I ordered a custom dress from AW Bridal and when the dress arrived 11 inches too long for the measurements I gave them I was told it is my problem. For me to fix it on my end. Do not trust this dishonest company for your special occasion!
Answer: When I tried to return the dress that I ordered they first offered to give me a partial refund, then gave me an address to return it to, but said it would be expensive to return and that I should state on the package that it was a gift worth less than $25. Very dishonest.
AW Bridal has a rating of 4 stars from 155 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with AW Bridal most frequently mention customer service, wedding dress and good quality. AW Bridal ranks 2nd among Wedding Planning sites.