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I ordered a dress that arrived with no tags and it was discolored at neckline. You can't get through to customer service by phone and no one us replying to emails. When I placed the order, someone contacted me by email within 20 minutes to verify size. Now I am being ignored. Really concerned about getting a refund.
Update: A refund was given. Thankful that my persistent emails finally worked.
Tip for consumers:
I finally received an email 12 hrs later( time zone difference ) with apologies and stated to not bother returning dress and a refund would be issued in 2 to 3 weeks. Four hours later, another email came through saying to ignore the email about refund and to try to steam the velvet fabric at the neckline to remove discoloration. They also asked me to send a video of attempting to do this. This company is very unprofessional and I will never buy from them again.
Michelle Y.'s review of AW Bridal earned 2 Very Helpful votes
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We received a His and Hers robe set for a Christmas gift. The His robe is XL & the Hers robe is...
