I paid the additional 19.99 for customization. I submitted my measurements and in the box for special directions I specified for the dress it to be tea length. When I received the dress it was not customized at all. I am 5' 2" tall. The dress was floor length and made for someone at least 5'7". It was very wrinkled and had a stain on it. I was given the address to send it back and was told it would be expensive to send it back and that I should write on the package that it was a gift worth less than $20. This company is very dishonest.