AvasFlowers.netReviews 686

You guys are not professionals at all, from customer service to designers. I ordered from Thursday a flower arrangement that had to be delivered on Monday before 2pm, to pay even for the express service, and I was calling in time, since the arrangement was for a memorial mass. No one could tell me where the shipment was, wait until 2:00 pm and call to cancel the service. I had to go to another florist on the way and pay for another flower arrangement that was not the one I had considered for such an important occasion. Today, Tuesday, September 22, when I go to the door I find the arrangement on the door, as if they were thieves, and as if that were not enough, it is not the flower arrangement that I ordered and they left the arrangement without even knocking on the door. I came back from mass at 5:00 pm and I was sitting on the sofa until 8:00 pm. What time did they leave it? Why didn't they knock on the door? They are disrespectful, I want someone to please answer about it, because among my great pain at the loss of my grandmother, I have great indignation with you.

I ordered a sympathy basket for $75. With delivery and tax it was $111. I was mortified when I got to the funeral and saw the size of the basket. The basket was supposed to be white and they put it in the black basket. It was supposed to be a tall spray of flowers and it was all one level in the basket. Definitely not worth the money. I tried to call Ava's flowers and no one answered. I sent an email and got no response. I called this a.m. and they said they couldn't do anything because it wasn't within 24 hours of delivery. After asking for a supervisor, I got $7.49 refunded to my card. I would not spend one penny with Ava‘s flowers ever again!

After receiving only rude accusations and no resolution from their customer service department, I filed a complaint with BBB and Trust Pilot, posted negative reviews on multiple sites like this one, and even found an email address for the owner, writing him an email about his company's shady practices. That very day, I received a phone call from their corporate office. The employee Apologized profusely, immediately applied a full refund, then instructed me to order a free deluxe gourmet food basket from Ava's Baskets as compensation for the horrible service, and the unacceptable treatment from their customer service dept.
I do not know if these actions would have been taken on their own, or because I launched such an aggressive campaign. But they did go beyond expectations to resolve my issue.

As owner of a flower shop I have been told by many customers that have tried to order flowers through Aves.
What a mess people are so overcharged. If I except an order from them it isn't for enough money that their customer has ordered... Normally I don't feel any orders from them but ever so often if they got enough money and I know I can make it look like it should I will because I know if somebody is really wanting to send flowers.
One of our customers told us that he was charged another $45 for a Mylar balloon. Then the same customer was told that it could not be delivered because they could not get a driver out... What a line
Then the next day I had another customer same sort of situation so if you want to spend your money wisely call a local flower shop in the town and make sure they have a phone number and address in the city you're trying to send the flowers
This place is just called an order taker. They take your order they take your money

I ordered flowers to be delivered to a small town in NH, as they appeared to have an office there based on a Google search. Turned out they did not have an office there (or anywhere nearby). When they couldn't get the order delivered on the date promised they called to say it would be the next day. But it never happened. I tried many times to call and talk to someone but their customer service department is pretty much non-existent. After about 5 days I spent hours on the phone and finally managed to talk to someone in "Special Orders". They tried to convince me to place a fancier, more expensive order! I was able to cancel the order but I'm not convinced at this point that this is a real flower delivery company. Total SCAM!

Had to hibe them one star just to get review published. In truth, they don't deserve anything but bankruptcy. I should have done deep due diligence on AVAS even though ordering flowers (never delivered despite multiple assurances and hours of waiting on the phone) for my wife's birthday. Turns out, every assurance I received was made up as the person on the phone could never reach the "designer." Moreover, any look online is littered with complaints. Better Business Bureau rated them "F". In fact, one online summary of AVAS states:

"More than 1,400 complaints against the company have been filed with the BBB, which, as of November 2015, gave the florist an F rating. In April 2014, the BBB remarked upon a pattern of complaints:

"Consumers have reported flower deliveries that arrived days late, dead, wilted, brown, falling apart. There have been reports of flowers not arriving after continued assurances they were on the way. Consumers have reported deliveries of flowers that were completely different from those ordered (type of flowers, vases, arrangements). Consumers have reported difficulties reaching Customer Service to try and resolve problems."

Finally, there are many reports of difficulties retrieving payments for undelivered or dead flowers.

Please do not make the mistake, I did! My bad!

Is there a 0 or negative rating? That is what this business deserves. I ordered 2 funeral sprays & only one was fulfilled on time. The 2nd one came late & looked horrible- with sparce & wilted flowers. I could have made a better one than that & way cheaper. No one to talk to when you call their number. They just sent me a $15 credit for the next order when I emailed them to inform them of the disappointments. I should've read the reviews first before ordering. My very first order & never again. I believe in Karma. Bad business has a price to pay too. DO NOT ORDER FROM AVA's FLOWERS!

If I could, I would give this company no stars. I ordered a bouquet for my grandmother's 96th birthday, and I wanted it to be extra special. Her favorite color is blue, so I ordered a bouquet that was supposed to come in a blue vase with a blue ribbon, and it had yellow roses and dark purple flowers with white lilies. I paid extra to get the large bouquet, which was supposed to be even nicer than the one shown on the website. I also paid extra for a "Happy Birthday" balloon. The bouquet that was delivered was nothing like what had been ordered at all. It had totally different flowers, it came in a clear vase, and had a white ribbon. And there was no balloon at all. Not very many people have a grandmother who lives to 96. I feel very fortunate to have her, and I wanted her birthday flowers to be extra special. Instead, they look like washed out weeds that were plucked from a field. Absolutely shameful! When I called to complain, the customer service person asked if I wanted a partial refund. Really?!? That's this company's solution to the problem? If I had wanted to save money, I wouldn't have bothered ordering flowers in the first place. They advertise as a family owned business, but they are nothing but a scam.

My mom ordered me flowers from Avas Flowers and they contracted the work out to A Passion for Flowers. She ordered them Wednesday July 29th. They told her they would be delivered first thing Thursday morning. When I left work Thursday afternoon she called me and asked me if anything was delivered, I told her I had not received anything. Here it is a week later and still no flowers. This company also told Avas that they delivered the flowers after 5 on Thursday and that I signed for them. Our office closes at 4. They also called my work and checked on our open/closing times twice. My mom asked to see the signature that I supposedly signed for and now they are not returning any of her calls OR Avas'. Avas told her they have to"prove" I never received the flowers. SERIOUSLY?!
NOW Avas and the flower company is not responding to her.