Atria d.

You guys are not professionals at all, from customer service to designers. I ordered from Thursday a flower arrangement that had to be delivered on Monday before 2pm, to pay even for the express service, and I was calling in time, since the arrangement was for a memorial mass. No one could tell me where the shipment was, wait until 2:00 pm and call to cancel the service. I had to go to another florist on the way and pay for another flower arrangement that was not the one I had considered for such an important occasion. Today, Tuesday, September 22, when I go to the door I find the arrangement on the door, as if they were thieves, and as if that were not enough, it is not the flower arrangement that I ordered and they left the arrangement without even knocking on the door. I came back from mass at 5:00 pm and I was sitting on the sofa until 8:00 pm. What time did they leave it? Why didn't they knock on the door? They are disrespectful, I want someone to please answer about it, because among my great pain at the loss of my grandmother, I have great indignation with you.