AvasFlowers.net

I placed an order with Ava's Flowers to deliver flowers to my mom in Chandler, AZ for Mother's Day. The website showed availability and took my money without issue. Hours later, on the Saturday before Mother's Day, they emailed me saying they couldn't deliver until May 13th — after the holiday. I immediately tried to cancel, but their customer service is nonexistent. The phone number just loops with no real person ever answering. I was left without options, no way to reorder elsewhere, and they still haven't refunded my money. After researching further, I found tons of similar reviews — people being scammed, no flowers delivered, no refunds, and zero accountability. My mom didn't get anything for Mother's Day because of them, and I'm heartbroken. This company is a scam and needs to be investigated. Avoid them at all costs.

Order a large flower set for funeral of a close friend that I could not attend in Virginia Beach. Received a call and email the next day that they can't deliver the flower on Sunday but can do it on Saturday. Contact the hotel where memorial service scheduled and managed earlier delivery. A day before they called again and asked for alternative address. Explained that the memorial service is in a local hotel and there is no reason you can't deliver it but did not get anywhere and had to cancel the order for refund. Spoke with 4 different people from India to get worst service ever.

Ordered flowers with express delivery that never came and they're didn't refund anything except $10 express fee of the $111 that was spent. I had to get my bank involved. Do not do business with this group.

I ordered a Christmas bouquet for my children's Nana. In the picture it was gorgeous - red roses, white lilies and greenery in a red ornament shaped vase. I received an email that I was to contact them urgently. I called and was told that they would not be able to deliver on Christmas Eve as promised, but would be able to deliver between Dec. 27-31. At the same time they told me they didn't have the lilies but would send 12 red roses. I told them I did not want only red roses (this is supposed to be a Christmas bouquet!) that I wanted some white flowers added as well. Ok, fast forward - they charged my credit card on Christmas Day but the order wasn't delivered until Dec. 27 and it looked NOTHING like any of the pictures of Christmas bouquets. It was a clear vase, no ribbon or bow, with about 12 pastel roses (two of which were already turning brown!). I called and spoke to a person in a call center (who was obviously at home as I constantly heard a baby crying in the background) who informed that she could not get me a Christmas arrangement at all but would like to offer a partial refund! I said I want a Christmas bouquet delivered or I want a FULL refund. She said a full refund was possible but she had to inform me that the supplier "might" go and pick up the flowers!? I said, what would they want with some already brown spring roses?! Anyway, I told her I would NEVER use them again. Next time I'll call someone reputable like 1-800 flowers or FTD. What a JOKE!

I am sooo sorry I placed an order thru Aves Flowers. Their website was easy to navigate and use. However, once the order was placed with an undisclosed service fee and a rush fee for delivery before 2:00 pm. Sun was sunny. Weather was not a factor. Could not get in touch with customer service. Could not get an answer on line. Recieved a text that the arrangement was delivered…. GUESS WHAT! Not recieved! 30 years of service? BEWARE.

Order # ******* - I paid for delivery before 2pm it was delivered at 4:06pm? A $64. Arrangement cost $110.00 plus the $9.99 charge to deliver by 2pm, and they still could not delivery on time. If you call, they have a new number you have to call and then you cannot speak to a anyone. The message directs you to the website to the support button that does not give you an option to type the problem. If gives you options to choose from and when the options don't answer the question. The support bottom goes away, and you start over with the same question... When Avas calls you better pick up because you will not get your answer taken care without that, human communication.

I called to put an order and less than one hour later. I tried to cancel it. I called multiple times and was disconnected five times each time. I was told to hold to get confirmation of my cancellation each time asking if I would take a $15 discount this is a horrible company never use this company at the end of the day, I was not able to get my refund and the flowers were awful

They advertise as a local delivery florist in your specific area. They are not local florist. They charge a $28 service fee on top of the floral arrangement plus a $10 delivery fee. The arrangements I sent was tiny even though I ordered a large arrangement. I will never use them again. False advertising!

I've never seen such a disgusting and incompetent vendor for flowers. I ordered an arrangement that looked beautiful on the website but what was delivered was simply insulting, it wasn't even a third of the flowers on the website and looked like a ten-year old child had arranged it. This vendor should be ashamed to sell such crap to their customers.
Never buy from them!

I ordered flowers for a funeral with a confirmed delivery before the service.
Avas changed delivery date to/after date of service.
Offered complimentary bouquet as compensation for botched order then notified me that they couldn't deliver that either.
None of the links in emails or text messages connected me to customer device.
Spent over an hour on phone with 2 supervisors who did nothing but say the were sorry.
So now they have my credit card information and I have nothing.

I would give a ZERO if possible. My father ordered flowers for my birthday, they notified him that they were delivered, in fact they were NOT, and never were, and they charged him well over a hundred dollars!
BUYER'S BEWARE! THEY ARE NOT A "LOCAL" FLORIST AS ADVERTISED.

I have used Ava's for a few years and was very happy with the arrangements ordered until the last few orders. I have asked that certain florists not be used to fill my orders but was ignored. I order "as shown" bouquets but small have been sent to the recipients AND i paid for "as shown". Arrangements weren't even close to what i purchased. Some looked like roadside picked weeds. SERIOUSLY!. I was only compensated $10.00 for each arrangement which was for 3 arrangements that I paid over $80.00 each. They didnt even rate one star from me

Ordered flowers to be delivered to my mom in the hospital and paid an extra $24.95 for next day delivery. Someone leaving the facility found them sitting outside late at night. Real shady way to conduct business. Will never use again.

Worst experience: express delivery-5 days. Conformation-had to call them,8 times. Was then promised a photo conformation = nothing, still don't know! I was really counting on them.
Now,I may never have the opportunity to tell her how I feel.

Would've given 5 stars but balloons had Happy birthday written in Spanish I paid almost $150 for this order they should've gotten in right also ordered from this company earlier this month no problem. Will change to another company going forward because consistency is important to me.

This is a fraudulent site. They quote you a price including delivery and taxes, you go through and put the addresses and payment info/greeting info then it takes you to one last page with a large green button that says "place order". Right above it in teeny tiny letters it has your new total, I was surprised to see it had jumped by $21, taking a $40 order to $61.99. This is for a supposed "service fee". Isn't that what you're paying for already? I almost didn't see it before I pressed the large green button, and I'm thankful I did. Never order flowers from these cheating individuals.

Ordered Mothers Day flowers they did not show up till 4 days later. We contacted and tried to cancel when we realized they were not on time. They said it was too late to cancel even though they couldnt be delivered on time. The flowers that showed up were nothing like we ordered. Some look dead others not even bloomed out. We paid a service fee alone that was $30 all together $80 for flowers I could have got at walmart for less than $10. The purple pic is what we ordered. The red is what we got. 4 days after mothers day! I am Not OK with this