AvasFlowers.net

Order a large flower set for funeral of a close friend that I could not attend in Virginia Beach. Received a call and email the next day that they can't deliver the flower on Sunday but can do it on Saturday. Contact the hotel where memorial service scheduled and managed earlier delivery. A day before they called again and asked for alternative address. Explained that the memorial service is in a local hotel and there is no reason you can't deliver it but did not get anywhere and had to cancel the order for refund. Spoke with 4 different people from India to get worst service ever.

Ordered flowers with express delivery that never came and they're didn't refund anything except $10 express fee of the $111 that was spent. I had to get my bank involved. Do not do business with this group.

I ordered a Christmas bouquet for my children's Nana. In the picture it was gorgeous - red roses, white lilies and greenery in a red ornament shaped vase. I received an email that I was to contact them urgently. I called and was told that they would not be able to deliver on Christmas Eve as promised, but would be able to deliver between Dec. 27-31. At the same time they told me they didn't have the lilies but would send 12 red roses. I told them I did not want only red roses (this is supposed to be a Christmas bouquet!) that I wanted some white flowers added as well. Ok, fast forward - they charged my credit card on Christmas Day but the order wasn't delivered until Dec. 27 and it looked NOTHING like any of the pictures of Christmas bouquets. It was a clear vase, no ribbon or bow, with about 12 pastel roses (two of which were already turning brown!). I called and spoke to a person in a call center (who was obviously at home as I constantly heard a baby crying in the background) who informed that she could not get me a Christmas arrangement at all but would like to offer a partial refund! I said I want a Christmas bouquet delivered or I want a FULL refund. She said a full refund was possible but she had to inform me that the supplier "might" go and pick up the flowers!? I said, what would they want with some already brown spring roses?! Anyway, I told her I would NEVER use them again. Next time I'll call someone reputable like 1-800 flowers or FTD. What a JOKE!

I am sooo sorry I placed an order thru Aves Flowers. Their website was easy to navigate and use. However, once the order was placed with an undisclosed service fee and a rush fee for delivery before 2:00 pm. Sun was sunny. Weather was not a factor. Could not get in touch with customer service. Could not get an answer on line. Recieved a text that the arrangement was delivered…. GUESS WHAT! Not recieved! 30 years of service? BEWARE.

Order # ******* - I paid for delivery before 2pm it was delivered at 4:06pm? A $64. Arrangement cost $110.00 plus the $9.99 charge to deliver by 2pm, and they still could not delivery on time. If you call, they have a new number you have to call and then you cannot speak to a anyone. The message directs you to the website to the support button that does not give you an option to type the problem. If gives you options to choose from and when the options don't answer the question. The support bottom goes away, and you start over with the same question... When Avas calls you better pick up because you will not get your answer taken care without that, human communication.

I called to put an order and less than one hour later. I tried to cancel it. I called multiple times and was disconnected five times each time. I was told to hold to get confirmation of my cancellation each time asking if I would take a $15 discount this is a horrible company never use this company at the end of the day, I was not able to get my refund and the flowers were awful

I would give a ZERO if possible. My father ordered flowers for my birthday, they notified him that they were delivered, in fact they were NOT, and never were, and they charged him well over a hundred dollars!
BUYER'S BEWARE! THEY ARE NOT A "LOCAL" FLORIST AS ADVERTISED.

Flowers were not delivered as promised and ruined the surprise. Wrong flowers were delivered. There was no vase for the flowers. Chocolate covered strawberries box was covered in slime from ice pack.

Avoid Like the Plague: Avas Flowers' Unacceptable Service

I am writing this review as a warning to others: DO NOT ORDER FROM AVAS FLOWERS. My aunt passed away last week, and I thought it would be a kind gesture to order flowers from Avas Flowers for her funeral. What a horrific mistake.

The initial order was placed on the day before the furneral grave service, but the flowers didn't arrive until 5 days AFTER the funeral. Not only did we not receive the flowers on time, but when they finally arrived, they were nothing special. The arrangement looked like something I could have bought at Walmart for a fraction of the cost. And to make matters worse, the cheap glass vase that came with it was an embarrassment.

I'm still fuming about this experience. Not only did Avas Flowers fail to deliver on their promise of timely and quality flowers, but they also left our family feeling embarrassed and disappointed during a time when we should have been able to focus on mourning and celebrating my aunt's life.

To add insult to injury, when I tried to get a full refund, the customer service team was unhelpful and unwilling to accommodate my request. They offered a paltry partial refund, which only added to my frustration. This was only offered to me after I declined a 25% off coupon on my next order.

In hindsight, I wish we had never ordered from Avas Flowers. This experience has left a sour taste in my mouth, and I would not recommend this company to anyone.

UPDATE: Despite reaching out multiple times, the customer service team at Avas Flowers failed to resolve this issue satisfactorily. It's clear that they don't care about their customers or their experiences.

Wanted to send my dad flowers because his father passed away. I paid for expedited shipping. The flowers never showed up. We called a total of 5 times trying to get resolved. They told me they would have it delivered first thing the next day. I told them to call my dad or ring door bell and if they never answered it that they could leave on porch. They never did any of that. My dad never received. $120 bouquet plus the $$ to expedite and never got them. Absolutely horrible service. I would never recommend them to anyone!

For my daughter's surprise delivery, they did not delivery the balloon (that I was charged for) and the flower bouquet was nothing like the one I ordered. Neither the vase nor the flowers were even close to what I ordered. Not only that but I ordered the large bouquet and they only delivered 8 flowers! And LOTS of green leaves. When I called to complain, they promised that they would redeliver. 20 days after, I am still waiting. I just called again to follow up and they hang up on me. SO my advice, stay as far away as possible from AvasFLowers.net (see attached pictures)

My husband wanted to surprise me for my birthday. When he place the order they sent them to the wrong place in a different City 5 hrs away. He called to cancel because I was no longer at work and they refused. This was a mistake on their part and they refuse to give my husband his money back. Very poor customer service. They did not honor customer satisfaction. We will make sure not to use their service again.

They advertise as a local delivery florist in your specific area. They are not local florist. They charge a $28 service fee on top of the floral arrangement plus a $10 delivery fee. The arrangements I sent was tiny even though I ordered a large arrangement. I will never use them again. False advertising!

I've never seen such a disgusting and incompetent vendor for flowers. I ordered an arrangement that looked beautiful on the website but what was delivered was simply insulting, it wasn't even a third of the flowers on the website and looked like a ten-year old child had arranged it. This vendor should be ashamed to sell such crap to their customers.
Never buy from them!

I ordered a very nice, large arrangement for a memorial service. Shortly after I placed the order, they told me the arrangement was unavailable, and said they would upgrade the order at no extra charge. The delivered arrangement turned out to be maybe 1/3 the size I ordered, and the flowers weren't fresh. I am furious! Photos are ordered vs. delivered.

I ordered flowers for a funeral with a confirmed delivery before the service.
Avas changed delivery date to/after date of service.
Offered complimentary bouquet as compensation for botched order then notified me that they couldn't deliver that either.
None of the links in emails or text messages connected me to customer device.
Spent over an hour on phone with 2 supervisors who did nothing but say the were sorry.
So now they have my credit card information and I have nothing.

These people should not be allowed to have this business. They delivered dead flowers when that's not what I ordered.of course. The first photo I'm addi g is what I ordered and the second photo is what was delivered

I have used Ava's for a few years and was very happy with the arrangements ordered until the last few orders. I have asked that certain florists not be used to fill my orders but was ignored. I order "as shown" bouquets but small have been sent to the recipients AND i paid for "as shown". Arrangements weren't even close to what i purchased. Some looked like roadside picked weeds. SERIOUSLY!. I was only compensated $10.00 for each arrangement which was for 3 arrangements that I paid over $80.00 each. They didnt even rate one star from me

Ordered flowers to be delivered to my mom in the hospital and paid an extra $24.95 for next day delivery. Someone leaving the facility found them sitting outside late at night. Real shady way to conduct business. Will never use again.