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How easy is it to get a hold of customer service at AvasFlowers.net?

asked by Sam S. on 4/16/19

13 Answers
Phone tree hell. Very lengthy messages that you have to listen to in order to get the prompts.
Helpful (2)
How easy? Unsatisfactory! The automated bot voice press this press that was annoying. Then it goes to a long winded recorded message. So it asked if you want a call back to leave your number. I did. And when the call came, I answered and automated bot voice said "to speak to an agent press 1" so I pressed 1 and CLICK! HUNG UP ON ME! They LIED about the flowers, the delivery, etc. They NEVER delivered my flowers as they claimed. They are out of New Jersey, but calls local florists in your area to order bouquets which is NOT anything near what you saw on the website. Do yourself a favor and order from your local florists and save yourself time, money and headaches.
Helpful (1)
Pretty easy as long as u r buying and spending money
Helpful (1)
It took about 5 minutes to get an agent on the phone. However, the agent was rude, often speaking over me, so I felt that the customer service was highly unsatisfactory.
Helpful (1)
The customer service call center appears to be in a different country.
Helpful (1)
Typical of most companies. Press one for this and two for that. It took about two minutes to reach a live person.
Helpful (1)
Pretty easy - however , they lie to you and tell you a delivery was attempted when they never attempted to deliver anything .
Helpful (1)
It's not easy. It's Very hard. You get no answers from their website. The phone cuts you off. I believe It's intentional.
Helpful (0)
Impossible to get them to answer. Called several times and was hung up on each time by the system.
Helpful (0)
Horrible - hard to get anyone on the phone when you are not happy with their service - but easily accessible to take your money!!!
Helpful (0)
It's a joke. You are on hold for a very long time. I think they hope you get tired of waiting and hang up.
Helpful (0)
Not easy. Placed on hold forever. The robo answering often hangs up after the survey. Did not get the ordered cancelled nor did I receive a refund...they use lots of excuses.
Helpful (0)
Not easy- was on the phone with them about an hour- on hold for much of it.
Helpful (0)

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