1st time ordering from this company a Blue Sympathy Spray Wreath for my Uncle's viewing which is today 4/7/23. I placed the order on 4/5/23 two days before and I specifically asked for the arrangement to be delivered to the funeral home by 1PM. I have called the funeral home 3 times since 12:30PM to find out if they were delivered per my request to have them there at 1PM before the family arrived. No flowers! Called Ava's Flowers and spoke with several different people between 1-2:30PM and all I am told is that they cannot reach the designer of the flowers, they had the nerve to say to me that the viewing does not start until 2PM and I said that does not matter. I am the customer and I wanted them there at 1PM. Then they said that unfortunately, because they cannot reach the designer company for the flowers that the flowers would not be delivered today and if they could go and deliver them to the home. I said NO! I asked to cancel the order, refund me my money and was told that I cannot get a refund because technically they still have until the evening to delivery the flowers. They said they would discount me $20 out of a nearly $200 arrangement. I am still currently on hold with them and supposedly I am speaking with a manager and he states he is going to try to get through to the company. I have been on the phone with this company now 49 minutes. All the while I am texting back and fourth with my family cousin who is at the funeral and she has confirmed there are no flowers there at all from the company. Aside from being totally heartbroken at the loss of my Uncle, the inconsideration of this experience is really disheartening and shameful. I would NEVER use them again. It does not matter to them if the flowers get there by 7PM but to me it does matter because he is being buried tomorrow and the flowers were a beautiful arrangement of light and comfort to the family. Totally heartbroken and this man on the line keeps apologizing to me and now he says that he got in touch with the flower shop company designer and they can't give him a time but they are out for delivery. SMH in total disbelief he has the audacity to still tell me that the flowers can be delivered up until 7PM. HORRIBLE SERVICE!

CHARGED ME $62 for TWO LOUSY STEMS OF ORCHIDS I NVER OREDERED AND I WOULD NOT BUY FOR $10!

RIPOFF! SCAM! RIPOFF! SCAM!

Has this order been delivered to Lewis resident order ed 4/10/20 to delivered 4/11/20 xxxxx

WOW. NEVER AGAIN!

Let me share with you my experience with Ava's Flowers.

Back on February 7,2020 I was browsing online looking at the local florists in my BF's hometown, but I realized it was too late to have any flowers delivered on Valentine's day. (My mistake, should have ordered earlier than a week before.) So as I kept Googling, Ava's Flowers website came up, and upon clicking into it, it appeared as if Ava's Flowers was a floral shop in my BF's town, and even had a map to prove it! So I found a proper arrangement made of his favorite flowers, and I was able to choose the delivery date as Valentine's day! I was super happy and quite excited to send him a Vday surprise!

Now here's when it all went downhill.

Within 5 minutes of placing my order, I received an email from Ava's Flowers stating 'Due to high demand, the arraignment you purchased is out of stock & we will be upgrading you to 2 dozen roses in instead. If you would like to further discuss this resolution please give us a call..." Honestly, I didn't think anything of it because I saw the word upgrade and thought 'Okay, that's fine.'

Then the following Monday (Feb. 10,2020) I received an email saying that my order had shipped via UPS. I was really confused because I was under the impression that this was a local florist in my BF's hometown, but upon doing some research I found out the real warehouse was in New Jersey, over 1,300 miles away! Now at this point, I was really confused because of the way the website was displaying false information, but seeing that Vday was only 4 days away, and I live 8 hours away from him, there was nothing I could do. So I let the cards play out.

Skip ahead to Thursday (Feb. 13,2020), I receive an email notification from UPS stating that the flowers were out for delivery. "Delivery!?" I immediately felt slight panic because I placed my order and chose Vday specifically. Upon looking on their website, they had changed my shipping date to 2/13 instead of 2/14 but I didn't notice originally. "Well, that's not what I wanted, but I can't do anything." So I texted my BF and told him a surprise would be delivered today, so keep your eyes peeled!

A couple of hours later, I received a photo from my BF of a bright red bouquet of roses in a vase that he had just got. I thought they looked great and he was super happy! End of story, right?

WRONG!

Later that night we were Facetiming and I had informed him on the back story of those flowers and he informed me that actually, what he didn't show me in the photo was that when he had opened the box of flowers, that half of the bouquet had actually wilted and fallen apart in the box, but he didn't wanna say anything and make me feel bad (which it didn't, because it wasn't my fault they were wilted and broken, but I digress.) Skip ahead to Saturday (Feb. 15,2020)(2 days after receiving the flowers) and he sends me 3 photos of his bouquet and the roses had wilted, a lot had fallen apart, & they began putting off a putrid smell that was very displeasing. This is when I had enough.

I emailed Ava's Flowers explaining what had happened and demanded a refund because of the expectation not being met from the product they were selling on their website compared to what my BF had received. I received a response on Sunday (Feb. 16,2020) asking me to call to resolve the issue. So I did, and in short they stated that they would not issue a refund but would in turn re-ship some more flowers. I replied back demanding a refund because I do not want more flowers, I want my money back because you did not properly supply what I was initially sold, and if you can't help me, please direct my call to a supervisor who can help me. I was then placed on hold for 15 minutes followed by being hung up on by their automated hold system. I immediately called back and asked to speak to the supervisor. The rep on the phone stated that she can't issue a refund but can only re-ship, and if I speak to a supervisor they will say the same thing. I then asked to speak to a supervisor. The rep put me on hold for another 10 minutes and came back stating that she can issue a refund for half of the original order. I was livid at this point and demanded a full refund and to speak to a supervisor. She put me on hold AGAIN for another 10 minutes and came back saying that she will issue a refund for the full amount, and apologized for the mistake in the order.

So with all that being said, I recommend that you, DO NOT order from this company. From the other reviews on here plus mine, I believe it is safe to say that this company is not legit, and will not able to supply any type of flowers except roses, and you will not be guaranteed that they are high quality. Save your money and use a local florist, even if you can't get the flowers delivered on your desired day.

Okay so I ordered a fancy bouquet over the phone which costed $39.99
Sunset in Belize it had beautiful pinks and oranges with carnations and gerbera daisies and roses, but the lady on the phone didn't tell me that the one I picked wasn't in season, butbwe were on the phone. First she withheld that information from me.
I found out through an email that after I had already paid that they didn't have it.
Ok so refund my money. Theu told me to pick something else. I was already mad bc what I paid for wasn't available but they had the audacity to tell me to pick something else but even telling me which ones were in season or not.
I emailed a reply back and said no I want a similar arrangement with the same colors and a few different kinds of flowers for some variety. Theu said they would get with the design team and see what they could do.
They don't have a design team are you serious? So they didnt send me a picture before hand of what they sent and they sent her 7 roses with babies breath 2 pink 2 yellow 2 red and 1 orange and the flowers were pretty but not worth the amount I paid.
I paid 39.99 before tax and the flowers they sent looked like something I could have bought from dollar general.
I was very disappointed.
So when I asked for my money back, they said they would only give me 15 percent off of the bouquet so I said that's not good enough I want all my money back or a redelivery so they said you need to lick a redelivery. I said I dont want a redelivery of the crappy bouquet they had just sent to my mother for her birthday. I told them I was scared to pick something else because what if what I pick isnt in season again. They told me to forget the whole thing all together.
Very unprofessional.
I tried to post pictures but of course I couldn't get the format to work.

Be sure to read ALL of the SMALL print for AvasFlowers. They tell you they can deliver by 4 pm to a business, but then try to deliver after the office is closed. (Per their small print, they do not guarantee any times.) The bday person was already gone and did not see their flowers until 8 am the next day after the flowers already started to show wear.

On the day they were supposed to be deliver, I found out the flowers were not delivered as requested. I attempted to use the website, but showed there was not status available. Waited 15 plus to finally get connected to online support. They said they could not get a status or get w/ Florist to see where the flowers were. Spoke w/ Manager. He said they had to get with the Florist, but could refund the money in the next 24 - 48 hours. He just had to speak with the Florist.

Called in the next day to see what they wanted us to do with the flowers that showed up at 5:45 pm after the office had closed. They said that due to the process they could not guarantee any times. As long as the flowers are delivered on the same day (No matter what time), it is considered delivered.

I explained to them that I had called in BEFORE the flowers were delivered. They said they had not processed the cancellation once it was delivered, they could not refund the money.

I asked them if $60 was worth having an upset customer? They said that there was nothing they could do.

I will NEVER use this company for anything. I will let all of my friends and family know to NEVER purchase anything from this company.

Buyer Beware!_____________________

Update:

After blanketing the Internet. Including Facebook, Twitter, All videos from AvasFlowers, and every Review site I could find. I got a response on Saturday from my BBB of NJ complaint. They had refunded $10 of the $61.00 and asked if that would be okay. I explained that it was not okay and that I wanted the full refund they told me I could have the first day. I again spent part of Monday updating and putting out more reviews. Late Monday afternoon I got another email from BBB NJ that said they had refunded it all. I checked my bank account this morning and can confirm they have refunded it all.

I do not believe pulling my review is a good idea after what I went thru the day of my GF Birthday and the stress of the last 6 days, but I am a fair and honest person so I felt it was necessary that I let the public know that this has finally came to a resolution.

AvasFlowers has fully refunded the original cost of the flowers. Nothing more.

Me siento engañada por AVAS FLOWERS y expongo mi experiencia para advertir a aquellos que piensen usar sus servicios sepan a lo que se arriesgan. Pagué un arreglo para que fuese entregado en las puertas de mi apto, inclusive hubo un cargo adicional de $ 18 por el "manejo de las flores", era una sorpresa que quería que se recibiera el día y la hora indicada. Pasaron las horas y el ramo no llegaba, hice seguimiento por internet y el arreglo aparecía entregado, llamé al call center y ellos llamaron al conductor quien nunca atendió la llamada por lo que no supe donde estaban las flores. Al día siguiente llamo de nuevo al call center para pedir mi refund porque nunca recibí las flores y me dijeron que NO me darían mi dinero de vuelta porque las flores habían sido entregadas a una chica en el leasing office! Yo pagué para que las entregaran en mis manos para evitar esta situación porque el personal de la oficina NO está obligado a hacer entregas en la puerta de mi apto. El personal de AVAS FLOWER nunca intentó hacer la entrega personalmente, ellos nunca me llamaron para tener acceso al apto aún cuando tenían mi teléfono, el driver tampoco atendió la llamada cuando el call center los contactó, al menos asi yo habría sabido que las flores las habían dejado en la oficina y habría ido por ellas. Hoy, cuatro dias después de la supuesta entrega, ya al fin tengo el arreglo marchito y feo! La chica que recibió las flores me dice que una persona de edad mayor fue directo al leasing office y entregó las flores allí diciendo que serían recogidas por su dueño!. Yo me siento robada, estafada, y espero que quien lea esto, piense dos veces antes de botar dinero a la basura con AVAS FLOWERS, una empresa con falsas políticas de entrega y satisfacción al cliente.

I feel cheated by AVAS FLOWERS and I expose my experience to warn those who plan to use their services know what they risk. I paid an arrangement to be delivered to the doors of my apartment, there was even an additional charge of $ 18 for the "handling of flowers", it was a surprise that I wanted to receive the day and time indicated. The hours passed and the bouquet did not arrive, I followed up on the internet and the arrangement appeared delivered, I called the call center and they called the driver who never answered the call so I did not know where the flowers were. The next day I call the call center again to ask for my refund because I never received the flowers and they said they would NOT give me my money back because the flowers had been delivered to a girl in the leasing office! I paid to have them delivered to my hands to avoid this situation because the office staff is NOT required to make deliveries at the door of my apartment. The staff of AVAS FLOWER never tried to make the delivery personally, they never called me to access the apartment even when they had my phone, the driver also did not answer the call when the call center contacted them, at least I would have known that the flowers They had left in the office and would have gone for them. Today, four days after the supposed delivery, I finally have the withered and ugly arrangement! The girl who received the flowers tells me that an elderly person went directly to the leasing office and delivered the flowers there saying they would be picked up by their owner! I feel stolen, scammed, and I hope that whoever reads this thinks twice before throwing money in the trash with AVAS FLOWERS, a company with false delivery policies and customer satisfaction.