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Colin R.

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Experience: Hobbies & Interests

Member since February 2020

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1 Review by Colin

2/17/20
WOW. NEVER AGAIN!!

Let me share with you my experience with Ava's Flowers.

Back on February 7, 2020 I was browsing online looking at the local florists in my BF's hometown, but I realized it was too late to have any flowers delivered on Valentine's day. (My mistake, should have ordered earlier than a week before.) So as I kept Googling, Ava's Flowers website came up, and upon clicking into it, it appeared as if Ava's Flowers was a floral shop in my BF's town, and even had a map to prove it! So I found a proper arrangement made of his favorite flowers, and I was able to choose the delivery date as Valentine's day! I was super happy and quite excited to send him a Vday surprise!

Now here's when it all went downhill.

Within 5 minutes of placing my order, I received an email from Ava's Flowers stating 'Due to high demand, the arraignment you purchased is out of stock & we will be upgrading you to 2 dozen roses in instead. If you would like to further discuss this resolution please give us a call..." Honestly, I didn't think anything of it because I saw the word upgrade and thought 'Okay, that's fine.'

Then the following Monday (Feb. 10, 2020) I received an email saying that my order had shipped via UPS. I was really confused because I was under the impression that this was a local florist in my BF's hometown, but upon doing some research I found out the real warehouse was in New Jersey, over 1,300 miles away! Now at this point, I was really confused because of the way the website was displaying false information, but seeing that Vday was only 4 days away, and I live 8 hours away from him, there was nothing I could do. So I let the cards play out.

Skip ahead to Thursday (Feb. 13, 2020), I receive an email notification from UPS stating that the flowers were out for delivery. "Delivery!?" I immediately felt slight panic because I placed my order and chose Vday specifically. Upon looking on their website, they had changed my shipping date to 2/13 instead of 2/14 but I didn't notice originally. "Well, that's not what I wanted, but I can't do anything." So I texted my BF and told him a surprise would be delivered today, so keep your eyes peeled!

A couple of hours later, I received a photo from my BF of a bright red bouquet of roses in a vase that he had just got. I thought they looked great and he was super happy! End of story, right?

WRONG!

Later that night we were Facetiming and I had informed him on the back story of those flowers and he informed me that actually, what he didn't show me in the photo was that when he had opened the box of flowers, that half of the bouquet had actually wilted and fallen apart in the box, but he didn't wanna say anything and make me feel bad (which it didn't, because it wasn't my fault they were wilted and broken, but I digress.) Skip ahead to Saturday (Feb. 15, 2020)(2 days after receiving the flowers) and he sends me 3 photos of his bouquet and the roses had wilted, a lot had fallen apart, & they began putting off a putrid smell that was very displeasing. This is when I had enough.

I emailed Ava's Flowers explaining what had happened and demanded a refund because of the expectation not being met from the product they were selling on their website compared to what my BF had received. I received a response on Sunday (Feb. 16, 2020) asking me to call to resolve the issue. So I did, and in short they stated that they would not issue a refund but would in turn re-ship some more flowers. I replied back demanding a refund because I do not want more flowers, I want my money back because you did not properly supply what I was initially sold, and if you can't help me, please direct my call to a supervisor who can help me. I was then placed on hold for 15 minutes followed by being hung up on by their automated hold system. I immediately called back and asked to speak to the supervisor. The rep on the phone stated that she can't issue a refund but can only re-ship, and if I speak to a supervisor they will say the same thing. I then asked to speak to a supervisor. The rep put me on hold for another 10 minutes and came back stating that she can issue a refund for half of the original order. I was livid at this point and demanded a full refund and to speak to a supervisor. She put me on hold AGAIN for another 10 minutes and came back saying that she will issue a refund for the full amount, and apologized for the mistake in the order.

So with all that being said, I recommend that you, DO NOT order from this company. From the other reviews on here plus mine, I believe it is safe to say that this company is not legit, and will not able to supply any type of flowers except roses, and you will not be guaranteed that they are high quality. Save your money and use a local florist, even if you can't get the flowers delivered on your desired day.

Tip for consumers: Don’t buy from here.

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dottied9
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3/16/20

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